Enhanced service levels for call-processing services

• US 7,742,586 B1
• Filed: 06/14/2004
• Issued: 06/22/2010
• Est. Priority Date: 06/14/2004
• Status: Expired due to Fees

• Current Assignee: CallWave Communications, LLC
• Original Assignee: FuzeBox, Inc.
• Inventors: Smith, Bob F, Brahm, David J, Hofstatter, David F, Trandal, David S
• Primary Examiner(s): SING, SIMON P
• Application Number:
  US10/867,944
• Time in Patent Office: 2,199 Days
• Field of Search: 379/211.01, 379/142.6, 379/142.8, 379/215.01, 379/88.17, 379 8823- 8825, 379/201.12
• US Class Current: 379/201.12
• CPC Class Codes: H04L 12/1836 with heterogeneous network architecture
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04W 4/06 Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services

Abstract

Service levels for call-processing are enhanced based on the subscriber status of at least one of the calling party and the called party. In one example, a calling party (caller) places a call to a called party (recipient). At least one of the parties subscribes to a call-processing service and the call normally would be processed according to a predetermined service level. However, the service level is enhanced in response to a subscriber status for at least one of the parties, and the call is processed according to the enhanced service level.

Claims

1. A method for processing calls between parties, including a calling party and a called party, comprising:

receiving a call placed by the calling party to the called party,

wherein,

a first of the parties is a subscriber to a first type of call-processing service and has subscribed to a first level of service with respect to the first type of call-processing service,

a second of the parties is a subscriber to the first type call-processing service and has subscribed to a second level of service with respect to the first type of call-processing service, wherein

the second level of service is different than the first level of service, and

the first type of call processing service is provided to both the first of the parties and the second of the parties by the same service provider;

determining an enhanced service level with respect to the first type of call processing service for the first of the parties based at least in part on the second level of service to which the second party is entitled to with respect to the first type of call-processing service;

providing the enhanced service level as a trial to at least the party having a relatively lower level of service;

receiving a call placed by a third party to the called party; and

if the third party is a non-subscriber with respect to the same service provider, not providing the enhanced service level to the non-subscribing third party.

2. The method of claim 1 wherein providing the enhanced service level comprises:

enhancing the service level of the called party based at least in part on a service level subscribed to by the calling party, wherein the calling party is subscribed to a higher service level relative to the service level of the called party.

3. The method of claim 1 wherein providing the enhanced service level comprises:

enhancing the service level of the calling party based at least in part on a service level subscribed to by the called party, wherein the called party is subscribed to a higher service level relative to the service level of the calling party.

4. The method of claim 1 wherein providing the enhanced service level comprises:

enhancing the service level if both parties subscribe to the call-processing service.

5. The method of claim 4 wherein providing the enhanced service level comprises:

if both parties subscribe to the call-processing service, enhancing the service level to a service level that is higher than the service level subscribed to by either party.

6. The method of claim 1 wherein providing the enhanced service level comprises:

enhancing the service level to a service level that at least equals the highest service level subscribed to by either party.

7. The method of claim 1 wherein providing the enhanced service level comprises:

enhancing the service level only if both parties subscribe to the call-processing service.

8. The method of claim 1 wherein:

the called party subscribes to the first level of service; and

providing the enhanced service level comprises enhancing the service level according to the second level of service subscribed to by the calling party.

9. The method of claim 1 the step of enhancing the service level comprises enhancing a voice mail service.

10. The method of claim 1 wherein providing the enhanced service level comprises enhancing a service for the called party to accept the call.

11. The method of claim 1 wherein the step of enhancing the service level comprises enhancing a call waiting or a call notification service.

12. The method of claim 1 wherein a call-processing system performs the steps of receiving the call, enhancing the service level, and processing the call.

13. The method of claim 1 wherein the step of receiving the call comprises:

receiving a call forwarded from the called party'"'"'s number to a number for a call-processing system.

14. The method of claim 1 wherein the called party'"'"'s number terminates at a call-processing system.

15. The method as defined in claim 1, wherein the first type of service is a voice mail service.

16. The method as defined in claim 1, wherein the first type of service is a voice mail service and the enhanced service relates to a length of voice message that may be left.

17. The method as defined in claim 1, wherein the first type of service is a voice mail service and the enhanced service relates to whether a message can be designated urgent in priority.

18. The method as defined in claim 1, wherein the enhanced service relates to extending a maximum length for a call connection.

19. The method as defined in claim 1, the method further comprising:

determining that the level of service the called party is entitled to using a telephone number associated with the call.

20. The method as defined in claim 1, the method further comprising:

determining that the level of service the caller party is entitled to using a telephone number associated with the call.

21. A method for processing calls comprising:

at least partly in response to a call from a calling party to a called party,

determining the subscriber service level of at least one of the parties;

wherein at least partly in response to determining that a first of the parties is a subscriber to a first type call-processing service and is entitled to a first service level for the call-processing service,

wherein the other party is a subscriber to the first type call-processing service, wherein the service level of the other party is is at a lower service level than the first of the parties service level,

wherein the first type of call processing service is provided to both the first of the parties and the other party by the same service provider;

enhancing the service level for at least the other party from the lower service level to a higher service level;

providing service to the other party in accordance with the higher service level;

receiving a call from a third party to a called party,

if the third party is a non-subscriber with respect to the same service provider, not providing the higher service level to the non-subscribing third party.

22. The method of claim 21 wherein enhancing the service level comprises:

enhancing the service level for both parties if both parties subscribe to the call-processing service.

23. The method of claim 21 wherein enhancing the service level comprises:

enhancing the service level to a service level that at least equals the highest service level subscribed to by either party.

24. The method of claim 21 wherein enhancing the service level comprises:

enhancing the service level only if both parties subscribe to the call-processing service.

25. The method of claim 21 wherein the call is received by a call-processing system that performs the steps of enhancing the service level and processing the call.

26. A call-processing system comprising:

a call management subsystem configured to receive a call placed by a calling party to a called party;

a database subsystem containing subscriber records and coupled to the call management subsystem, wherein the call management subsystem is configured to access the database subsystem to determine whether a first of the parties is a subscriber and to determine a first predetermined service level to which the first party is entitled to as a subscriber; and

wherein the call management subsystem is configured;

to access the database subsystem to determine whether a second of the parties is a subscriber to services offered by the call processing system and,

if the second of the parties is a subscriber, to determine a second predetermined service level to which the second party is entitled to as a subscriber;

wherein the database subsystem further contains rules for enhancing the service level for a second of the parties to a level higher than the second service level if the second of the parties is a subscriber at least partly in response to the determined first service level of the first of the parties;

wherein the call management subsystem is configured to provide the second party with service higher than the second service level in accordance with the enhanced service level; and

wherein the call management subsystem is configured to not provide the enhanced service level higher than the second service level to the second of the parties if the second of the parties is a non-subscriber with respect to services offered by the call processing system.

27. The call-processing system of claim 26 wherein the rules enhance the service level if both parties are subscribers.

28. The call-processing system of claim 27 wherein, if both parties are subscribers, the rules enhance the service level to a service level that is higher than the service level subscribed to by either party.

29. The call-processing system of claim 26 wherein the rules enhance the service level to a service level that at least equals the highest service level subscribed to by either party.

30. The call-processing system of claim 26 wherein the rules enhance the service level only if both parties are subscribers.

31. The call-processing system of claim 26 wherein the call management subsystem enhances a voice mail service.

32. The call-processing system of claim 26 wherein the call management subsystem enhances a service for the called party to accept the call.

33. The call-processing system of claim 26 wherein the call management subsystem enhances a call waiting or a call notification service.