Network management for automated teller machines

• US 7,752,306 B2
• Filed: 02/06/2007
• Issued: 07/06/2010
• Est. Priority Date: 05/26/2006
• Status: Active Grant

• Current Assignee: The PNC Financial Services Group, Inc.
• Original Assignee: The PNC Financial Services Group, Inc.
• Inventors: Householder, David W., Tharp, Thomas, Komlenic, Todd M.
• Primary Examiner(s): Flynn; Nathan
• Assistant Examiner(s): Afolabi; Mark O
• Application Number:
  US11/703,028
• Publication Number:
  US 20070288567A1
• Time in Patent Office: 1,246 Days
• Field of Search: 709/220, 709/201, 709/219, 709/217, 709/218, 709/249, 709/238, 709/232, 709/224, 709/226, 709/203, 709/245, 707/501, 707/505, 707/506, 707/530, 707/513, 715/215, 715/735, 715/736, 715/740, 370/230, 370/231, 370/232, 370/352, 370/389, 370/229, 370/254, 370/360, 705/5, 705/6, 705/1, 705/28, 705/26, 705/27, 705/56, 705/35, 705/37, 705/44, 705/10, 705/14, 705/30, 705/7
• US Class Current: 709/224
• CPC Class Codes: H04L 41/04 Network management architectures or arrangements
• CPC Class Codes: H04L 41/046 comprising network management agents or mobile agents therefor
• CPC Class Codes: H04L 41/34 Signalling channels for network management communication
• CPC Class Codes: H04L 43/10 Active monitoring, e.g. heartbeat, ping or trace-route
• CPC Class Codes: H04L 43/16 Threshold monitoring

Abstract

Methods of managing a network comprising a plurality of agents. The methods may comprise the step of receiving a periodic status message from each of a first group of agents selected from the plurality of agents The methods may also comprise the steps of querying a router on a local portion of the network positioned to handle communications between components on the local portion of the network and components on a remote portion of the network, and receiving from the router an indication of a second group of agents from the plurality of agents that are communicating through the router. In addition, the methods may comprise the steps of comparing the first group of agents to the second group of agents, and generating a list of agents communicating through the router from which periodic status messages are not being received.

Claims

1. A method of managing a network comprising a plurality of agents, wherein each of the plurality of agents is associated with at least one automated teller machine (ATM), the method comprising:

receiving a periodic status message from each of a first group of agents selected from the plurality of agents according to a predetermined schedule;

querying a router on a local portion of the network positioned to handle communications between components on the local portion of the network and components on a remote portion of the network;

receiving from the router an indication of a second group of agents from the plurality of agents that are communicating through the router, wherein the second group of agents comprises agents selected from the plurality of agents that are also part of the first group of agents;

comparing the first group of agents to the second group of agents; and

based on the comparing, generating a list of agents communicating through the router from which periodic status messages are not being received, wherein the list of agents comprises agents that are included in the second group of agents, but not in the first group of agents.

2. The method of claim 1, wherein generating the list of agents communicating through the router from which periodic status messages are not being received comprises identifying agents included in the second group of agents and not the first group of agents.

3. The method of claim 1, wherein the second group of agents comprises agents that are passing encrypted communications through the router.

4. The method of claim 1, wherein the indication of the second group of agents comprises, for each agent, a private internet protocol (IP) address and a public IP address.

5. The method of claim 4, wherein identifying agents communicating through the router from whom periodic status messages are not being received comprises matching at least one of the private IP address and the public IP address to an agent name.

6. The method of claim 1, further comprising:

storing a plurality of agent data files, wherein each of the agent data files corresponds to a first group of agents selected from the plurality of agents;

upon receiving a status message from a first agent, updating an agent data file corresponding to the first agent;

periodically identifying agent data files from the plurality of agent data files that have not been updated for a predetermined amount of time; and

sending a request for response to a second agent corresponding to an agent data file that has not been updated for a predetermined amount of time.

7. The method of claim 1, further comprising compiling a list of pending agents communicating through the router from whom periodic status messages are not being received.

8. The method of claim 1, further comprising pushing configuration profiles to the agents communicating through the router from whom periodic status messages are not being received, wherein the configuration profiles configure the agents to send periodic status messages.

9. A computer system for managing automated teller machines (ATM'"'"'s), the system comprising:

a plurality of agents, wherein each of the plurality of agents is associated with at least one ATM;

a router positioned on a local portion of the network and positioned to handle communications between components on the local portion of the network and components on a remote portion of the network; and

a host in communication with the plurality of agents via a network, wherein the host is configured to

receive a periodic status message from each of a first group of agents selected from the plurality of agents according to a predetermined schedule;

query the router for an indication of a second group of agents from the plurality of agents that are communicating through the router, wherein the second group of agents comprises agents selected from the plurality of agents that are also part of the first group of agents;

compare the first group of agents to the second group of agents; and

based on the comparison, generate a list of agents communicating through the router from which periodic status messages are not being received, wherein the list of agents comprises agents that are included in the second group of agents, but not in the first group of agents.

10. The computer system of claim 9, wherein the host is further configured to generate the list of agents communicating through the router from which periodic status messages are not being received by identifying agents included in the second group of agents and not the first group of agents.

11. The computer system of claim 9, wherein the second group of agents comprises agents that are passing encrypted communications through the router.

12. The computer system of claim 9, wherein the indication of the second group of agents comprises, for each agent, a private internet protocol (IP) address and a public IP address.

13. The computer system of claim 12, wherein identifying agents communicating through the router from whom periodic status messages are not being received comprises matching at least one of the private IP address and the public IP address to an agent name.

14. The computer system of claim 9, wherein the host is further configured to:

store a plurality of agent data files, wherein each of the agent data files corresponds to a first group of agents selected from the plurality of agents;

upon receiving a status message from a first agent, update an agent data file corresponding to the first agent;

periodically identify agent data files from the plurality of agent data files that have not been updated for a predetermined amount of time; and

send a request for response to a second agent corresponding to an agent data file that has not been updated for a predetermined amount of time.

15. The computer system of claim 9, wherein the host is further configured to compile a list of pending agents communicating through the router from whom periodic status messages are not being received.

16. The computer system of claim 9, further comprising pushing configuration profiles to the agents communicating through the router from whom periodic status messages are not being received, wherein the configuration profiles configure the agents to send periodic status messages.

17. A computer readable medium having instructions stored thereon that when executed by a processor, cause the processor to perform the steps of:

receiving a periodic status message from each of a first group of agents selected from a plurality of agents according to a predetermined schedule, wherein each of the plurality of agents is associated with at least one automated teller machine (ATM);

querying a router on a local portion of the network positioned to handle communications between components on the local portion of the network and components on a remote portion of the network, wherein the second group of agents comprises agents selected from the plurality of agents that are also part of the first group of agents;

receiving from the router an indication of a second group of agents from the plurality of agents that are communicating through the router;

comparing the first group of agents to the second group of agents; and

based on the comparing generating a list of agents communicating through the router from which periodic status messages are not being received, wherein the computer readable medium is a tangible article.

18. The computer readable medium of claim 17, wherein generating the list of agents communicating through the router from which periodic status messages are not being received comprises identifying agents included in the second group of agents and not the first group of agents.

19. The computer readable medium of claim 17, wherein the second group of agents comprises agents that are passing encrypted communications through the router.

20. The computer readable medium of claim 17, wherein the indication of the second group of agents comprises, for each agent, a private internet protocol (IP) address and a public IP address.

21. The computer readable medium of claim 20, wherein identifying agents communicating through the router from whom periodic status messages are not being received comprises matching at least one of the private IP address and the public IP address to an agent name.

22. The computer readable medium of claim 17, further comprising instructions that when executed by the processor, cause the processor to perform the step of:

storing a plurality of agent data files, wherein each of the agent data files corresponds to a first group of agents selected from the plurality of agents;

upon receiving a status message from a first agent, updating an agent data file corresponding to the first agent;

periodically identifying agent data files from the plurality of agent data files that have not been updated for a predetermined amount of time; and

sending a request for response to a second agent corresponding to an agent data file that has not been updated for a predetermined amount of time.