Methods and systems for enabling a reply call to a voice mail message

• US 7,760,860 B2
• Filed: 10/31/2002
• Issued: 07/20/2010
• Est. Priority Date: 02/26/1999
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Adamczyk, Maria, Brand, Joel
• Primary Examiner(s): Gauthier; Gerald
• Application Number:
  US10/285,033
• Publication Number:
  US 20030048885A1
• Time in Patent Office: 2,819 Days
• Field of Search: 379/67.1, 379/69, 379/79, 379/86.18, 379/88.17, 379/88.18, 379/88.02, 379/88.2, 379/88.22, 379/88.23, 379/88.25, 379/207.02, 379/207.04, 379/209.01, 379/210.01, 370/352, 455/432.3, 455/445, 455/455
• US Class Current: 379/88.23
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/53341 Message reply
• CPC Class Codes: H04M 3/58 Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party substation line holding circuits H04M1/80
• CPC Class Codes: H04M 7/00 Arrangements for interconnection between switching centres
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

Methods and systems for enabling a subscriber to reply to a voice mail message that has been made available for the subscriber at a voice mail system (VMS). In response to an indication, the VMS transmits a release message with respect to the subscriber'"'"'s communication to the VMS, which communication then is terminated to an intelligent network element (INE). The INE originates a call to the party to whom the subscriber desires to reply. The subscriber'"'"'s communication and the INE'"'"'s call are bridged to form the reply call from the subscriber to the party. The VMS is not included in the call path. After the reply call is concluded, the bridge is dismantled, the IP is released, and the subscriber'"'"'s communication is returned to interaction with the VMS without the subscriber having to make a separate call into the VMS.

Claims

1. A method to connect a subscriber to a voice mail system (VMS) after disconnection of a reply call to a reply telephone number, the method comprising:

monitoring the reply call replying to a voice mail message left on the VMS for a disconnect signal, the reply call being formed by a subscriber communication that originates with the subscriber and terminates with an intelligent network element (INE) bridged to a call to the reply telephone number; and

in response to the disconnect signal,

dismantling the bridge so as to disconnect the reply call to the reply telephone number,

sending an integrated services digital network (ISDN) user part (ISUP) message to a service switching point (SSP) to obtain instructions in an exchange with a service control point (SCP), and

routing the subscriber communication from the INE to the VMS,

whereby the subscriber may be connected with the VMS after the disconnection of the reply call to the reply telephone number.

2. The method of claim 1, further comprising:

prior to routing the subscriber communication to the VMS, obtaining instructions with respect to the subscriber'"'"'s communication,

and following the instructions in routing the subscriber communication to the VMS.

3. The method of claim 1, wherein the reply call to the reply telephone number is monitored for the disconnect signal.

4. The method of claim 2, wherein the instructions with respect to the subscriber communication are obtained from the subscriber.

5. The method of claim 1, wherein the reply call is monitored for input of particular digits.

6. A system to connect a subscriber to a voice mail server (VMS) after disconnection of a reply call to a reply telephone number, the system comprising:

an intelligent network element (INE) operative to monitor the reply call replying to a voice mail message left on the VMS for a disconnect signal, the reply call being formed by a subscriber communication originating with the subscriber and terminating with the INE bridged to the reply telephone number, and in response to the disconnect signal, to dismantle the bridge so as to disconnect the reply call to the reply telephone number; and

a service switching point (SSP) serving the INE, the SSP being operative to route the subscriber communication from the INE to the VMS,

where the subscriber may be connected with the VMS at the disconnection of the reply call, and where in response to dismantling the bridge, an integrated services digital network (ISDN) user part (ISUP) message is sent to the SSP to obtain instructions in an exchange with a service control point (SCP).

7. The system of claim 6, further comprising:

a service control point (SCP); and

wherein the SSP is operative, prior to routing the subscriber communication to the VMS, to obtain instructions with respect to the subscriber communication, and following the instructions in routing the subscriber communication to the VMS.

8. A method to connect a subscriber to a voice mail server (VMS) after disconnection of a reply call to a reply telephone number, the method comprising:

receiving a message with respect to the disconnection of the reply call to the reply telephone number, the reply call replying to a voice mail message left on the VMS, the reply call being formed by a subscriber communication originating with the subscriber and terminating with an intelligent network element (INE) bridged to the reply telephone number; and

in response to receiving the message, causing the subscriber communication to be routed from the INE to the VMS so that the subscriber communication follows a path from the subscriber to the VMS, where in response to disconnection of the reply call, an integrated services digital network (ISDN) user part (ISUP) message is sent to a service switching point (SSP) to obtain instructions in an exchange with a service control point (SCP).