Computer implemented systems and methods for pre-emptive service and improved use of service resources

CAFC
  • US 7,779,290 B2
  • Filed: 04/28/2006
  • Issued: 08/17/2010
  • Est. Priority Date: 04/29/2005
  • Status: Active Grant
First Claim
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1. A computer implemented method for generating a demand for hardware in response to a decrease in system performance, comprising:

  • connecting an installed System (500)to a central database (505) via a network (504);

    identifying a decrease in System Performance metrics due to a hardware failure (301);

    notifying the System Integrators, VARs, and OEM manufacturers of the results of troubleshooting or corrective action activities, said results indicating a need for replacement hardware (302);

    generating a demand for said replacement hardware (303);

    determining if said hardware failure might be expected based on aggregated lifetime data contained within said central database (304);

    generating instructions to an Installation Technician to properly discard or recycle the failed hardware if said hardware failure might be expected based on aggregated lifetime data contained within said central database (305); and

    generating instructions to said Installation Technician to return said failed hardware to said OEM manufacturer if said hardware failure might not be expected based on aggregated lifetime data contained within said central database (306).

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