Systems and methods for providing critical information based on profile data

• US 7,788,333 B2
• Filed: 11/24/2009
• Issued: 08/31/2010
• Est. Priority Date: 06/24/2002
• Status: Expired due to Term

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Koch, Robert A., Adamczyk, Maria
• Primary Examiner(s): SHAW, PELING ANDY
• Application Number:
  US12/625,415
• Publication Number:
  US 20100070874A1
• Time in Patent Office: 280 Days
• Field of Search: 709206-207, 709/223, 701213-214, 379/88.11, 379/88.12
• US Class Current: 709/207
• CPC Class Codes: H04Q 11/06 Time-space-time switching
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

Systems and methods for providing critical information to a user of a content providing service based on profile data associated with the user are disclosed. Such systems and methods can include storing a user profile that identifies a plurality of communication pathways via which a critical information alert can be provided to a user associated with the user profile. The critical information alert contains critical information provided by the content providing service. The user profile includes a respective set of decision criteria associated with each of the plurality of communication pathways. A satisfied set of decision criteria is identified from among the respective sets of decision criteria. The critical information alert is provided to the user via the communication pathway associated with the satisfied set of decision criteria.

Claims

1. A computer implemented method for providing critical information, comprising:

storing a user profile in a computer data storage device that identifies a plurality of communication pathways via which a critical information alert can be provided to a user associated with the user profile, wherein the user profile includes a respective set of decision criteria associated with each of the plurality of communication pathways;

within the user profile, presenting the user with an option of choosing a specific message type to be included with the critical information alert, the choice being between one of a text message and an audio message regardless of the specific communication pathway determined for the critical information alert, wherein the user is also provided with the capability to override the specific message type;

identifying a satisfied set of decision criteria from among the respective sets of decision criteria by determining information that is related to the decision criteria; and

providing the critical information alert to the user via the communication pathway associated with the satisfied set of decision criteria.

2. The method of claim 1, wherein each set of decision criteria is based on a likely location of the user determined by a comparison of location data identifying a current geographic location of the user and current user presence information against location data identifying an associated location of the user stored in the user profile.

3. The method of claim 1, wherein a specific communication pathway for the critical information alert and a message type of the critical information alert are automatically determined by the satisfaction of the decision criteria associated with one of the plurality of communication pathways.

4. The method of claim 1, wherein at least one of the respective sets of decision criteria includes a decision criterion that is based on at least one of a current status of the user, a current day of the week, and a current location of the user determined by a transmitted signal train.

5. The method of claim 1, wherein at least one of the respective sets of decision criteria includes a decision criterion that is based on a current location of the user and wherein the information that is related to the decision criteria and that is distinct from use of the communication pathways indicates the current location of the user.

6. The method of claim 1, wherein at least one of the respective sets of decision criteria includes a decision criterion that is based on presence information associated with the user and wherein the presence information indicates which communication pathways are currently in use by the user.

7. The method of claim 1, further comprising:

providing a user interface via which the user can provide data relating to the user profile.

8. The method of claim 1, wherein providing the critical information alert comprises:

providing the critical information alert to an alert receiving device associated with the communication pathway associated with the satisfied set of decision criteria.

9. A computer-implemented method for providing critical information, the method comprising:

receiving from a content providing service critical information that is associated with a user of the content providing service;

identifying from a plurality of communication pathways a preferred communication pathway via which to provide a critical information alert to an alert receiving device associated with users of the content providing service ;

within the user profile, presenting the user with an option of choosing the message to be included with the critical information alert, the choice being between one of a text message and an audio message regardless of the specific communication pathway identified for delivery of the critical information alert, wherein the user is also provided with the capability to override the specific message type; and

providing to the alert receiving device, via the preferred communication pathway, a critical information alert that contains the critical information.

10. The method of claim 9, wherein the preferred communications pathway is determined by gathering information indicative of which of the plurality of communication pathways is the preferred communication pathway, wherein the gathered information is not related to failed attempts to provide the critical information over one or more communication pathways, wherein identifying the preferred communication pathways is based on whether a set of decision criteria associated with the preferred communication pathway is satisfied, wherein the set of decision criteria is based on a likely location of the user determined by a comparison of the location data identifying a current geographic location of the user and current user presence information against location data identifying an associated location of the user stored in a user provided in a computer data storage device.

11. The method of claim 9, wherein a specific communication pathway for the critical information alerts and a message type of the critical information alert are automatically determined by the satisfaction of the decision criteria associated with one of the plurality of communication pathways.

12. The method of claim 9, wherein at least one of the respective sets of decision criteria includes a decision criterion that is based on a current location of the user and wherein the information that is related to the decision criteria and that is distinct from use of the communication pathway indicates the current location of the user.

13. The method of claim 9, wherein at least one of the respective sets of decision criteria includes a decision criterion that is based on presence information associated with the user and wherein the presence information indicates which communication pathways are currently in use by the user.

14. An alert server, comprising:

a computer data storage device that contains a user profile associated with a user, wherein the user profile includes a respective set of decision criteria associated with each of a plurality of communication pathways;

identification means for identifying, from the plurality of communication pathways and based on the user profile, a preferred communications pathway for transmitting a critical information alert;

selection means for allowing the user an option to select a specific message type by which the critical information alert is to be transmitted, the specific message type option including one of a text massage and an audio message regardless of the message type determined for the critical information alert;

override means for allowing the user the option to override the specific message type; and

transmission means for transmitting the critical information alert via the preferred communications pathway.

15. The alert server of claim 14, wherein the decision criteria is based on a likely location of the user determined by a comparison of location data identifying a current geographic location of the user and current user presence information against location data identifying an associated location of the user stored in the user profile.

16. The alert server of claim 14, wherein the preferred communication pathway is identified by determining first information that is distinct from use of the communication pathways and by determining second information that is not related to failed attempts to transmit the critical information alert over one or more of the communication pathways, wherein a message type of the critical information alert is automatically determined by the satisfaction of a set of decision criteria associated with one of the plurality of communication pathways.

17. The alert server of claim 14, further comprising:

receiving means for receiving presence information associated with the user, wherein the identification means identifies the preferred communication pathway based on the presence information.

18. The alert server of claim 14, wherein the first information comprises the time of date and the day of the week and wherein the user profile specifies a first communication pathway in association with a range of days of the week and a range of the time of the day and the user profile specifies at least a second communication pathway in association with the days of the week and the times of day not associated with the first communication pathway.

19. The alert server of claim 17, wherein the second information comprises the presence information which indicates the communication pathway to which the user is current present.

20. The alert server of claim 14, further comprising:

receiving means for receiving location information associated with user, wherein the identification means identifying the preferred communication pathway based on the location information, wherein the first information comprises the location information that is obtained through a location system independent of the communicating pathways.