System and method for administering pluggable user interactive system applications

• US 7,797,636 B2
• Filed: 08/19/2005
• Issued: 09/14/2010
• Est. Priority Date: 08/19/2005
• Status: Active Grant

• Current Assignee: Intervoice Limited Partnership A Nevada Limited Partnership Composed of As Its SOLE Partner Intervoice GP Incorporated
• Original Assignee: Intervoice Limited Partnership A Nevada Limited Partnership Composed of As Its SOLE Partner Intervoice GP Incorporated
• Inventors: Carter, Joseph, Allan, Robert
• Primary Examiner(s): KE, PENG
• Application Number:
  US11/207,609
• Publication Number:
  US 20070044023A1
• Time in Patent Office: 1,852 Days
• Field of Search: 715/741, 715/743, 715/751, 715/727
• US Class Current: 715/743
• CPC Class Codes: G06F 8/60 Software deployment
• CPC Class Codes: G06F 8/61 Installation
• CPC Class Codes: G06F 9/44526 Plug-ins; Add-ons

Abstract

Systems and methods are described that allow for multiple pluggable user interactive system (UIS) applications to be added or removed from a UIS system while maintaining controlled access by users to each currently available application. Users can access the system using multimedia connections, such as voice, text, video, web, etc., and users have access to certain subsets of the available applications depending on their identity. In addition, users can define their own preferences, which places restrictions on which applications they can access from which media. In operation, the system provides the access restrictions and navigation for the applications outside of the application structure.

Claims

1. A user interactive system comprising:

(a) a database comprising a memory, said database storing information comprising;

(i) user information for a plurality of users, said user information comprising, for each user from the plurality of users, a class of service for the user;

(ii) class of service information, said class of service information comprising information identifying, for each class of service from a plurality of classes of service, applications available to users corresponding to the class of service;

(b) a router system comprising a processor configured to, in response to initiation of a session by a user, perform a set of acts comprising;

(i) identifying a set of applications which are available to the user, wherein

(1) the set of applications which are available to the user is taken from the plurality of applications;

(2) identifying the set of applications which are available to the user comprises;

identifying applications accessible via an access method used by the user to initiate the session; and

identifying applications which are accessible to the user based on the class of service for the user and the class of service information;

(ii) providing a plurality of prompts to the user; and

(iii) in response to the user selecting a prompt from the plurality of prompts, activating an application from the set of applications which are available to the user;

wherein;

(A) the user interactive system is configured to modify preference information for the user stored in the database based on input provided by the user during a first session initiated via a first access method;

(B) the router system is configured to, in response to initiation by the user of a second session via a second access method, provide a second plurality of prompts to the user, wherein the second plurality of prompts is determined based on the preference information modified based on input provided by the user during the first session;

(C) the first access method is selected from the group consisting of;

(i) phone access; and

(ii) web access;

(D) the second access method is selected from the group consisting of;

(i) phone access; and

(ii) web access; and

(E) the first access method and the second access method are not the same.