Creating a session log for studying usability of computing devices used for social networking by filtering observations based on roles of usability experts

• US 7,822,702 B2
• Filed: 06/27/2007
• Issued: 10/26/2010
• Est. Priority Date: 06/27/2007
• Status: Expired due to Fees

• Current Assignee: LinkedIn Corporation (Microsoft Corporation)
• Original Assignee: International Business Machines Corporation
• Inventors: Bodin, William K., Thorson, Derral C., Maynard, Ann M.
• Primary Examiner(s): VINCENT, DAVID ROBERT
• Application Number:
  US11/769,365
• Publication Number:
  US 20090006306A1
• Time in Patent Office: 1,217 Days
• Field of Search: 706/45, 706/59, 706/62, 386/69, 702/120, 715/723, 705/319
• US Class Current: 706/62
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

Methods, systems, and products are disclosed for creating a session log for studying usability of one or more computing devices used for social networking that include: receiving, by a usability engine from at least one usability expert, usability observations observed by the usability expert during a usability session for studying interaction support provided by one or more computing devices to a plurality of users interacting within a social network through the computing devices; recording, by the usability engine, the usability observations in a session log; detecting, by an event listener on at least one of the computing devices, an event generated by the computing device as a result of an interaction among the plurality of users within the social network; notifying, by the event listener, the usability engine of the event; and recording, by the usability engine, a description of the event in the session log.

Claims

1. A method of creating a session log for studying usability of one or more computing devices used for social networking, the method comprising:

receiving, by a usability engine from at least one usability expert, usability observations observed by the usability expert during a usability session for studying interaction support provided by one or more computing devices to a plurality of users interacting within a social network through the computing devices;

recording, by the usability engine, the usability observations in a session log;

detecting, by an event listener on at least one of the computing devices, an event generated by the computing device as a result of an interaction among the plurality of users within the social network;

notifying, by the event listener, the usability engine of the event; and

recording, by the usability engine, a description of the event in the session log, wherein each usability expert has a particular role in studying the interaction support provided by the computing devices and recording the usability observations in a session log further comprises filtering the usability observations in dependence upon the particular role of each usability expert, including determining whether an observation type of each of the usability observations is authorized for storage in the session log in dependence upon usability expert profiles.

2. The method of claim 1 wherein:

recording, by the usability engine, the usability observations in a session log further comprises weighting the usability observations in dependence upon the particular role of each usability expert.

3. The method of claim 1 further comprising providing, by the usability engine to each of the usability experts, the description of the event.

4. The method of claim 3 wherein:

each usability expert has a particular role in studying the interaction support provided by the computing devices; and

providing, by the usability engine to each of the usability experts, the description of the event further comprises filtering the description of the event to be provided to each usability expert in dependence upon the particular role of each usability expert.

5. The method of claim 3 wherein:

the method further comprises recording, by a digital video recorder as a usability observation video, at least one of the users interacting with the computing device on which the event was detected; and

providing, by the usability engine to each of the usability experts, the description of the event further comprises;

embedding, by the usability engine, the description of the event in the usability observation video, and

displaying, by the usability engine, the usability observation video to the usability expert for observing usability observations, including displaying the description of the event.

6. A system for creating a session log for studying usability of one or more computing devices used for social networking, the system comprising:

means for receiving, from at least one usability expert, usability observations observed by the usability expert during a usability session for studying interaction support provided by one or more computing devices to a plurality of users interacting within a social network through the computing devices;

means for recording the usability observations in a session log;

means for detecting, on at least one of the computing devices, an event generated by the computing device as a result of an interaction among the plurality of users within the social network;

means for notifying a usability engine of the event; and

means for recording, by the usability engine, a description of the event in the session log, wherein each usability expert has a particular role in studying the interaction support provided by the computing devices and recording the usability observations in a session log further comprises filtering the usability observations in dependence upon the particular role of each usability expert, including determining whether an observation type of each of the usability observations is authorized for storage in the session log in dependence upon usability expert profiles.

7. The system of claim 6 wherein:

the means for recording the usability observations in a session log further comprises means for weighting the usability observations in dependence upon the particular role of each usability expert.

8. The system of claim 6 further comprising means for providing, to each of the usability experts, the description of the event.

9. The system of claim 8 wherein:

each usability expert has a particular role in studying the interaction support provided by the computing devices; and

the means for providing, by the usability engine to each of the usability experts, the description of the event further comprises means for filtering the description of the event to be provided to each usability expert in dependence upon the particular role of each usability expert.

10. The system of claim 8 wherein:

the system further comprises means for recording, as a usability observation video, at least one of the users interacting with the computing device on which the event was detected; and

the means for providing, to each of the usability experts, the description of the event further comprises;

means for embedding the description of the event in the usability observation video, and

means for displaying the usability observation video to the usability expert for observing usability observations, including means for displaying the description of the event.

11. A computer program product for creating a session log for studying usability of one or more computing devices used for social networking, the computer program product disposed upon a computer readable recordable medium, the computer program product comprising computer program instructions capable of:

receiving, by a usability engine from at least one usability expert, usability observations observed by the usability expert during a usability session for studying interaction support provided by one or more computing devices to a plurality of users interacting within a social network through the computing devices;

recording, by the usability engine, the usability observations in a session log;

detecting, by an event listener on at least one of the computing devices, an event generated by the computing device as a result of an interaction among the plurality of users within the social network;

notifying, by the event listener, the usability engine of the event; and

recording, by the usability engine, a description of the event in the session log, wherein each usability expert has a particular role in studying the interaction support provided by the computing devices and recording the usability, observations in a session log further comprises filtering the usability observations in dependence upon the particular role of each usability expert, including determining whether an observation type of each of the usability observations is authorized for storage in the session log in dependence upon usability expert profiles.

12. The computer program product of claim 11 wherein:

recording, by the usability engine, the usability observations in a session log further comprises weighting the usability observations in dependence upon the particular role of each usability expert.

13. The computer program product of claim 11 further comprising computer program instructions capable of providing, by the usability engine to each of the usability experts, the description of the event.

14. The computer program product of claim 13 wherein:

each usability expert has a particular role in studying the interaction support provided by the computing devices; and

providing, by the usability engine to each of the usability experts, the description of the event further comprises filtering the description of the event to be provided to each usability expert in dependence upon the particular role of each usability expert.

15. The computer program product of claim 13 wherein:

the computer program product further comprises computer program instructions capable of recording, by a digital video recorder as a usability observation video, at least one of the users interacting with the computing device on which the event was detected; and

providing, by the usability engine to each of the usability experts, the description of the event further comprises;

embedding, by the usability engine, the description of the event in the usability observation video, and

displaying, by the usability engine, the usability observation video to the usability expert for observing usability observations, including displaying the description of the event.