System and method for intelligent script swapping

• US 7,831,546 B2
• Filed: 12/20/2007
• Issued: 11/09/2010
• Est. Priority Date: 09/26/2003
• Status: Expired due to Fees

• Current Assignee: American Tel-A-Systems Incorporated
• Original Assignee: American Tel-A-Systems Incorporated
• Inventors: Jalbert, Raymond M., Crapp, Daniel R., Waldner, Wayne P., Hansen, Paul L.
• Primary Examiner(s): Jalil, Neveen Abel
• Assistant Examiner(s): Hicks, Michael J
• Application Number:
  US11/961,616
• Publication Number:
  US 20080097973A1
• Time in Patent Office: 1,055 Days
• Field of Search: 707/603, 707/766
• US Class Current: 707/603
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing

Abstract

A method for providing data collection from a client at a data collection mechanism, the method includes collecting from a first client a first portion of data using a first data collection mechanism using at least a portion of a first script comprising one or more queries for information to the first client. The method also includes associating with a second client the first portion of data that was collected from the first client. The method further includes collecting from the second client a second portion of data using at least some of the first portion of data and a second script comprising one or more queries for information to the second client.

Claims

1. A method for providing data collection from multiple clients, the method comprising:

collecting from a first client a portion of data using a data collection system and using at least a portion of a first script comprising one or more queries for information to the first client;

using the data collection system, automatically associating the first portion of data with a second client; and

using the data collection system, automatically populating at least a portion of a second script with at least some of the first portion of data collected from the first client, the second script comprising one or more queries for information to the second client;

collecting from the second client a second portion of data using the second script and the data collection system.

2. The method of claim 1, wherein the data collection system comprises one or more data collection mechanisms selected from the group consisting of an interactive voice response system, and an interactive web-based system.

3. The method of claim 1, wherein the first portion of data is collected from the first client using a first data collection device mechanism of the data collection system;

and

wherein the second portion of data is collected from the second client using a second data collection mechanism of the data collection system.

4. The method of claim 1,

wherein the first portion of data is collected from the first client using a first data collection mechanism of the data collection system;

wherein the second portion of data is collected from the second client using a second data collection mechanism of the data collection system; and

wherein each of the first data collection mechanism and the second data collection mechanism are selected from the group consisting of an interactive voice response system and an interactive web-based system.

5. The method of claim 1, further comprising:

storing the first portion of data and the second portion of data in computer-readable memory accessible to a first data collection mechanism of the data collection system and a second data collection mechanism of the data collection system,

wherein the first portion of data is collected from the first client using the first data collection mechanism of the data collection system; and

wherein the second portion of data is collected from the second client using the second data collection mechanism of the data collection system.

6. The method of claim 1, wherein the first portion of data is collected from the first client using a first data collection mechanism of the data collection system;

and

wherein the second portion of data is collected from the second client using the second data collection mechanism of the data collection system, the second data collection mechanism initiating the collection of the second portion of data from the second user.

7. The method of claim 1, wherein the first portion of data is collected from the first client using a first data collection mechanism of the data collection system;

and

wherein the second portion of data is collected from the second client using a second data collection mechanism of the data collection system, the second portion of data comprising answers of the second client in response to queries of the second data collection mechanism.

8. The method of claim 1, wherein the first script is selected from the group consisting of an HTML-based script and an interactive voice response script.

9. The method of claim 1, wherein the second script is selected from the group consisting of an HTML-based script and an interactive voice response script.

10. The method of claim 1, wherein the first portion of data is associated with the second client through an electronic mail system.

11. The method of claim 1, wherein the first portion of data is collected from the first client using a data collection mechanism of the data collection system;

and

wherein the data collection mechanism initiates the collection of the first portion of data from the first user.

12. The method of claim 1, wherein the first portion of data is collected from the first client using a data collection mechanism of the data collection system;

and

wherein the data collection mechanism initiates the collection of the second portion of data from the second user.

13. The method of claim 1, wherein the second script comprises at least one query for information, the at least one query of the second script is not presented to the first client by the first script.

14. The method of claim 1, further comprising:

using the data collection system, automatically populating at least a portion of the second script with at least some of the first portion of data, the first portion of data comprising one or more answers of the first client associated with one or more queries presented by the first script.

15. A data collection system capable of providing data collection from multiple clients, the data collection system comprising:

a first data collection mechanism configured to automatically collect a first portion of data from a first client during a first communication session using at least a portion of a first script comprising one or more queries for information to the first client; and

a second data collection mechanism configured to;

automatically collect a second portion of data from a second client during a second communication session; and

automatically associate the first portion of data collected from the first client during the first communication with the second client; and

automatically populate at least a portion of a second script with at least some of the first portion of data collected from the first client, the second script comprising one or more queries for information to the second client.

16. The system of claim 15, wherein the first portion of data and the second portion of data are stored in computer-readable memory accessible to the first and second data collection mechanisms.

17. The system of claim 15, wherein the first portion of data is associated with the second client through an electronic mail system.

18. The system of claim 15, wherein the second data collection mechanism initiates the collection of the second portion of data from the second user.

19. A method for providing data collection from multiple clients, the method comprising:

collecting from a first client a first portion of data during a first communication session, the collecting of the first portion of data using a data collection system and the data collection system using at least a portion of a first script comprising one or more queries for information to the first client;

associating the first portion of data with a second client; and

automatically populating at least a portion of a second script with at least some of the first portion of data collected from the first client, the second script comprising one or more queries for information to the second client;

collecting from the second client a second portion of data client during a second communication session, the collecting of the second portion of data using the data collection system and the second script comprising one or more queries for information to the second client.

20. The method of claim 19, wherein the first portion of data and the second portion of data are stored in computer-readable memory of the data collection system.