Effortless association between services in a communication system and methods thereof
First Claim
1. A computer-implemented method of association between services in a communication system, the method comprising the steps of:
- providing a communication system including a portal, a plurality of subscriber devices using different communication connections including a wired communication connections and a wireless communication connections, and a service processor, wherein the portal, the plurality of subscriber devices, and the service processor are communicatively linked through a communication network;
transmitting registration information from a subscriber device to the portal, the subscriber device having a browser for interpreting controllable content and a communication application;
authenticating the subscriber at the portal according to the registration information;
transmitting from the portal to the subscriber device a coupling application, corresponding controllable content, and a ticket identifying a communication session between the subscriber device and the portal, wherein the corresponding controllable content includes a content choice element associated with a content type and the coupling application;
invoking the coupling application in response to a content type of the corresponding controllable content selected at the subscriber device by selecting the content choice element;
transmitting the ticket and the selected content type from the coupling application to the service processor, the service processor including a synthesis browser;
transmitting the ticket, a device identifier, and the selected content type from the service processor to the portal;
authenticating the service processor at the portal according to the ticket and the device identifier;
transmitting supplementary content corresponding to the selected content type from the portal to the service processor, wherein the supplementary content is one among a group consisting of pre-synthesized text-to-speech content and pre-synthesized speech-to-text content;
synthesizing by the synthesis browser the supplementary content into synthesized content representative of the selected content type;
establishing by the communication application a communication link according to the selected content type between the subscriber device and the service processor; and
transmitting the synthesized content from the service processor to the subscriber device via the established communication link.
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Accused Products
Abstract
A communication system (100) includes a portal (110), a subscriber (108), a service processor (112), and a communication network (102-104, 107) for providing communication between the portal (110), the subscriber (108) and the service processor (112). The components (108-112) of the communication system (100) are programmed to transmit registration information from the subscriber (108) to the portal (110), transmit from the portal (110) to the subscriber (108) a coupling application (212), corresponding controllable content, and a ticket identifying a communication session between the subscriber and the portal, invoke the coupling application (212) in response to a content type of the controllable content selected at the subscriber (108), transmit the ticket and the content type from the coupling application (212) to the service processor (112), transmit the ticket and the content type from the service processor (112) to the portal (110), transmit supplementary content corresponding to the content type from the portal (110) to the service processor (112), and transmit synthesized content corresponding to the supplementary content from the service processor (112) to the subscriber (108).
26 Citations
9 Claims
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1. A computer-implemented method of association between services in a communication system, the method comprising the steps of:
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providing a communication system including a portal, a plurality of subscriber devices using different communication connections including a wired communication connections and a wireless communication connections, and a service processor, wherein the portal, the plurality of subscriber devices, and the service processor are communicatively linked through a communication network; transmitting registration information from a subscriber device to the portal, the subscriber device having a browser for interpreting controllable content and a communication application; authenticating the subscriber at the portal according to the registration information; transmitting from the portal to the subscriber device a coupling application, corresponding controllable content, and a ticket identifying a communication session between the subscriber device and the portal, wherein the corresponding controllable content includes a content choice element associated with a content type and the coupling application; invoking the coupling application in response to a content type of the corresponding controllable content selected at the subscriber device by selecting the content choice element; transmitting the ticket and the selected content type from the coupling application to the service processor, the service processor including a synthesis browser; transmitting the ticket, a device identifier, and the selected content type from the service processor to the portal; authenticating the service processor at the portal according to the ticket and the device identifier; transmitting supplementary content corresponding to the selected content type from the portal to the service processor, wherein the supplementary content is one among a group consisting of pre-synthesized text-to-speech content and pre-synthesized speech-to-text content; synthesizing by the synthesis browser the supplementary content into synthesized content representative of the selected content type; establishing by the communication application a communication link according to the selected content type between the subscriber device and the service processor; and transmitting the synthesized content from the service processor to the subscriber device via the established communication link. - View Dependent Claims (2, 3, 4, 5)
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6. A communication system, comprising:
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a memory; a portal; a plurality of subscriber devices using different communication connections including a wired communication connection and a wireless communication connection, each subscriber device having a browser for interpreting controllable content and a communication application; a service processor having a synthesis browser; and a communication network for providing communication between the portal, the subscriber devices and the service processor; wherein the components of the communication system are programmed to; transmit registration information from the subscriber device to the portal; authenticate the subscriber at the portal according to the registration information; transmit from the portal to the subscriber device a coupling application, corresponding controllable content, and a ticket identifying a communication session between the subscriber device and the portal, wherein the corresponding controllable content includes a content choice element associated with a content type and the coupling application; invoke the coupling application in response to a content type of the controllable content selected at the subscriber device by selecting the content choice element; transmit the ticket and the selected content type from the coupling application to the service processor; transmit the ticket, a device identifier, and the selected content type from the service processor to the portal; authenticate the service processor at the portal according to the ticket and the device identifier; transmit supplementary content corresponding to the selected content type from the portal to the service processor, wherein the supplementary content is one among the group consisting of pre-synthesized text-to-speech content and pre-synthesized speech-to-text content; synthesize by the synthesis browser the supplementary content into synthesized content representative of the selected content type; establish by the communication application a communication link according to the selected content type between the subscriber device and the service processor; and transmit synthesized content corresponding to the supplementary content from the service processor to the subscriber device via the established communication link. - View Dependent Claims (7, 8, 9)
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Specification