Business presence system and method

• US 7,836,126 B2
• Filed: 08/04/2004
• Issued: 11/16/2010
• Est. Priority Date: 08/04/2004
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Mitu, Corneliu D., Thommes, Christoph A., Mueller, Stefan
• Primary Examiner(s): Etienne; Ario
• Assistant Examiner(s): RUBIN, BLAKE J
• Application Number:
  US10/911,436
• Publication Number:
  US 20060031293A1
• Time in Patent Office: 2,295 Days
• Field of Search: 709/204
• US Class Current: 709/204
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

Systems and methods for managing collaboration with one or more persons are disclosed. Presence information from the one or more persons are published to a server. One or more presence sources for each person are formed based on the present state of one or more communication channels. The presence information represents a present state of the one or more communication channels associated with each person. Selected ones of the one or more presence sources are integrated by an integrator to form a presence provider for at least one person. Presence provider data associated with the selected ones of the one or more presence sources is received at a user interface from the server.

Claims

1. A system for managing collaboration with one or more persons, the system comprising:

a server that receives from a plurality of information sources a present state of each of a plurality of different communication channels that are associated with a person of the one or more persons, the plurality of information sources comprising an electronic mail calendar, an enterprise resource planning (ERP) system, a workforce management system (WMS), a project management system (PMS), and a travel management system (TMS), the plurality of different communication channels comprising electronic mail, video conferencing, short message service, instant messaging, and a virtual project room, the server hosting the present state of each of the plurality of different communication channels and forming a presence source for each different communication channel;

an integrator that receives and integrates a selected one or more of the presence sources from the server to form a presence provider for the person; and

an aggregator that generates aggregate presence information for each person from two or more of the presence sources, the aggregate presence information comprising a status of two or more of the plurality of different communication channels via which the person can be contacted; and

a selection engine that selects, based on data associated with the presence provider, at least one of the plurality of communication channels for communicating to the person, the presence provider resolving a user agent to a protocol-specific identifier for the at least one communication channel, the user agent providing a presence subscription service.

2. A system in accordance with claim 1, further comprising a broker that maintains a list of subscribers to the aggregate presence information.

3. A system in accordance with claim 2, wherein the broker forwards one or more subscription requests associated with the list of subscribers to the aggregator.

4. A system in accordance with claim 3, wherein the aggregator aggregates the presence information based on the one or more subscription requests.

5. A system in accordance with claim 3, further comprising a manager configured to route the aggregate presence information to a subscriber based on an associated subscription request.

6. A system in accordance with claim 1, wherein the integrator further comprises a plug-in adapted for protocol-independent receipt of data representing the present state of each one of the one or more different communication channels.

7. A system in accordance with claim 5, further comprising a persistence storage that stores settings and policies associated with the subscription requests.

8. A method for managing collaboration with one or more persons, the method comprising:

publishing, via a plurality of information sources, presence information from the one or more persons to a server, the presence information representing a present state of a plurality of different communication channels associated with each person, the plurality of information sources comprising an electronic mail calendar, an enterprise resource planning (ERP) system, a workforce management system (WMS), a project management system (PMS), and a travel management system (TMS), the plurality of different communication channels comprising electronic mail, video conferencing, short message service, instant messaging, and a virtual project room;

forming a presence source for each of the plurality of different communication channels for the person based on the present state of the plurality of different communication channels for the person;

receiving and integrating a selected one or more of the presence sources to form a presence provider for the person;

receiving presence provider data for the person from the server, the presence provider data comprising aggregate presence information from two or more of the presence sources, the aggregate presence information comprising a status of two or more of the plurality of different communication channels via which the person can be contacted; and

selecting, based on data associated with a presence provider, at least one of the one or more communication channels for communicating to the person.

9. A method in accordance with claim 8, further comprising aggregating one or more presence providers to generate the presence provider.

10. A method in accordance with claim 9, further comprising receiving subscription requests from one or more subscribers for the aggregate presence information.

11. A method in accordance with claim 10, further comprising delivering data representing the presence provider for the person based on a subscription request.

12. A method in accordance with claim 8, further comprising:

providing a user interface component to the person; and

publishing the aggregate presence information from the user interface component.

13. A method in accordance with claim 11, further comprising:

providing a user interface component to at least one subscriber; and

delivering data representing the aggregate presence provider to the user interface component.

14. A computer product for managing collaboration with one or more persons, the system comprising:

at least one user terminal that sends presence information based on a present state of a plurality of different communication channels associated with a user, the presence information being collected from a plurality of information sources, the plurality of information sources comprising an electronic mail calendar, an enterprise resource planning (ERP) system, a workforce management system (WMS), a project management system (PMS), and a travel management system (TMS), the plurality of different communication channels comprising electronic mail, video conferencing, short message service, instant messaging, and virtual project rooms;

a server that receives and hosts the present states of the plurality of different communication channels to form a presence source for each communication channel associated with the user; and

a presence service computer including computer program code that, causes a processor upon which it is executed to;

receive and integrate a selected one or more of the presence sources from the server to form a presence provider for the person;

aggregate the presence provider of the person to generate aggregate presence information, the aggregate presence information comprising a status of two or more of the plurality of different communication channels via which the person can be contacted; and

select, based on data associated with the presence provider, at least one of the plurality of communication channels for communicating to the person, the presence provider resolving a user agent to a protocol-specific identifier for the at least one communication channel, the user agent providing a presence subscription service.

15. A computer product in accordance with claim 14, further comprising:

at least one subscriber terminal configured to send subscription requests to the presence service computer; and

computer program code associated with the presence service computer that delivers at least a portion of the aggregate presence information to the at least one subscriber terminal based on a subscription request.

16. A computer product in accordance with claim 14, wherein the presence service computer further includes computer program code that maintains a list of subscribers for the aggregate presence information.

17. A computer product in accordance with claim 16 wherein the presence service computer further includes computer program code that forwards one or more subscription requests associated with the list of subscribers to the aggregation service.

18. A computer product in accordance with claim 17 wherein the presence service computer further includes computer program code that routes the aggregate presence information to a subscriber based on an associated subscription request.