Auto-establishment of a voice channel of access to a session for a composite service from a visual channel of access to the session for the composite service

• US 7,877,486 B2
• Filed: 12/08/2005
• Issued: 01/25/2011
• Est. Priority Date: 12/08/2005
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Mandalia, Baiju D., Moore, Victor S., Nusbickel, Wendi L., Da Palma, William V.
• Primary Examiner(s): Phillips; Hassan
• Assistant Examiner(s): Mejia; Anthony
• Application Number:
  US11/296,939
• Publication Number:
  US 20070133508A1
• Time in Patent Office: 1,874 Days
• Field of Search: 709/223, 709/224, 709/227, 709/20, 709/200
• US Class Current: 709/227
• CPC Class Codes: H04L 65/1016 IP multimedia subsystem [IMS]
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1094 Inter-user-equipment sessions transfer or sharing
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04M 2203/251 where a voice mode or a visual mode can be used interchangeably
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

Embodiments of the present invention provide a method, system and computer program product for deploying and delivering composite services in an NGN network. A method for auto-establishing a voice channel of access to a session for a composite service can include establishing a visual channel of access to a session for a composite service. Responsive to detecting a user interface event in a view for the visual channel which is not related to the establishment of a new channel of access, a separate voice channel of access to the session can be auto-established for the composite service. For instance, the user interface event can include the loading of a page for the view, the receipt of focus for a form in the view, the receipt of focus for a field in a form in the view, or a keystroke or mouse event. Finally, the method can include synchronizing changes of state for the session in a view for each of the visual channel of access and the voice channel of access to the session for the composite service.

Claims

1. A method for auto-establishing a voice channel of access to a session for a composite service, the method comprising:

establishing a visual channel of access to a session for a composite service;

detecting a specified user interface event in a view for the visual channel of access, wherein the specified user interface event is from a group consisting of;

a load page event for the view in the visual channel of access a focus event for a form in the view for the visual channel of access, or a mouse event for a field in a form in the view in the visual channel of access;

responsive to detecting the specified user interface event in a view for the visual channel of access which is not related to the establishment of a new channel of access;

retrieving a user configuration from user preferences to determine whether or not the auto-establishment of a voice channel of access is permitted;

auto-establishing a separate voice channel of access to the session for the composite service, only if permitted by the user configuration; and

,

synchronizing changes of state for the session in a view for each of the visual channel of access and the voice channel of access to the session for the composite service.

2. The method of claim 1, wherein auto-establishing a separate voice channel of access to the session for the composite service, further comprises:

determining a telephone number from the request; and

,

forwarding a session initiating protocol (SIP) request to a voice enabler to dial out to the telephone number in order to establish the voice channel of access to the session.

3. The method of claim 1, wherein synchronizing changes of state for the session in a view for each of the channels of access to the service, comprises:

maintaining the state in a model for the session;

creating listeners for changes of the state in the model for each of the voice channel of access and the visual channel of access;

detecting changes in the state in the model in the listeners; and

,

updating the view for each of the voice channel of access and the visual channel of access to the session responsive to detecting the changes of state for the model in the listeners.

4. A composite service enabling data processing system comprising:

at least one processor coupled to memory elements through a system bus;

a plurality of channel servlets executing in an application server in the data processing system for storing and executing program code, the servlets enabled to establish multiple, different channels of access to a common session for a composite service, at least one of the channel servlets comprising a voice enabler;

a location registry coupled to the application server comprising a table of entries associating the different channels of access with the common session for the composite service; and

,

a model servlet executing in the application server and configured for coupling to a model for the common session, for modifying state data in the model for the common session, and to synchronize views for each of the different channels of access to the common session responsive to changes detected in the model;

at least one of the views for a visual channel of access for the common session comprising trigger logic enabled to provide to the voice enabler a request to establish a voice channel of access for the common session responsive to detecting a specified user interface event in a view for the visual channel of access, wherein the specified user interface event is from a group consisting of;

a load page event for the view in the visual channel of access a focus event for a form in the view for the visual channel of access, or a mouse event for a field in a form in the view in the visual channel of access;

responsive to detecting the specified user event in a view for the visual channel of access which is not related to establishing a new channel of access for the common session;

retrieving a user configuration from user preferences to determine whether or not the auto-establishment of a voice channel is permitted for use;

auto-establishing a separate voice channel of access to the session for the composite service, only if permitted by the user configuration; and

synchronizing changes of state for the session in a view for each of the visual channel of access and the voice channel of access to the session for the composite service.

5. The system of claim 4, wherein the channel servlets and model servlet are disposed in an Internet protocol (IP) multimedia subsystem (IMS) in a next generation networking (NGN) network.

6. A computer program product comprising a non-transitory medium having computer usable program code for auto-establishing a voice channel of access to a session for a composite service, the computer program product including:

computer usable program code for establishing a visual channel of access to a session for a composite service;

computer usable program code for detecting a specified user interface event in a view for the visual channel of access, wherein the specified user interface event is responsive to detecting any one of the user interface events from a group consisting of;

a load page event for the view in the visual channel of access a focus event for a form in the view for the visual channel of access, or a mouse event for a field in a form in the view in the visual channel of access;

computer usable program code for auto-establishing a separate voice channel of access to the session for the composite service responsive to detecting the specified user interface event in a view for the visual channel which is not related to the establishment of a new channel of access;

computer usable program code for retrieving a user configuration from user preferences to determine whether or not the auto-establishment of a voice channel of access is permitted;

computer usable program code for auto-establishing a separate voice channel of access to the session for the composite service, only if permitted by the user configuration; and

computer usable program code for synchronizing changes of state for the session in a view for each of the visual channel of access and the voice channel of access to the session for the composite service.

7. The computer program product of claim 6, wherein the computer usable program code for auto-establishing a separate voice channel of access to the session for the composite service, further comprises:

computer usable program code for determining a telephone number from the request; and

,

computer usable program code for forwarding a session initiating protocol (SIP) request to a voice enabler to dial out to the telephone number in order to establish the voice channel of access to the session.

8. The computer program product of claim 6, wherein the computer usable program code for synchronizing changes of state for the service in a view for each of the channels of access to the services, comprises:

computer usable program code for maintaining the state in a model for the session;

computer usable program code for creating listeners for changes of the state in the model for each of the voice channel of access and the visual channel of access;

computer usable program code for detecting changes in the state in the model in the listeners; and

,

computer usable program code for updating the view for each of the voice channel of access and the visual channel of access to the session responsive to detecting the changes of state for the model in the listeners.