Systems and methods for providing recording as a network service

• US 7,903,568 B2
• Filed: 09/29/2006
• Issued: 03/08/2011
• Est. Priority Date: 06/29/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Inventors: Byrd, Steve, Bourne, John, Barnes, Robert John, Williams, Jamie Richard, Spohrer, Dan
• Primary Examiner(s): Cho; Hong
• Assistant Examiner(s): Choi; Eunsook
• Application Number:
  US11/540,739
• Publication Number:
  US 20080002719A1
• Time in Patent Office: 1,621 Days
• Field of Search: None
• US Class Current: 370/250
• CPC Class Codes: H04L 43/18 Protocol analysers
• CPC Class Codes: H04L 47/10 Flow control; Congestion control

Abstract

Systems and methods for providing recording of communications are provided. A representative method incorporates: providing recording as a service on a network such that: the network determines whether Internet Protocol (IP) packets, which are being communicated by the network, are associated with a communication that is to be recorded and the network directs information corresponding to the IP packets associated with the communication to a long term storage device.

Claims

1. A method for providing recording of communications comprising:

providing recording as a service on a network such that;

the network determines whether Internet Protocol (IP) packets, which are being communicated by the network, are associated with a communication that is to be recorded, the communication comprising one of audio, email, chat or screen displays;

instructions indicating that identification information corresponding to the IP packets associated with the communication are to be directed to a plurality of network attached long term storage devices;

the network directs identification information corresponding to the IP packets associated with the communication to the network attached long term storage devices so that a recorded communication can be replayed; and

providing a switching device with instructions regarding communications such that identification information corresponding to the IP packets and satisfying criteria associated with the instructions is directed to the plurality of network attached long term storage devices,

wherein determining whether the IP packets are associated with a communication that is to be recorded is accomplished by the switching device of a network, the switching device being a network infrastructure component configured for directing the IP packets, and wherein the plurality of network attached storage devices communicate with a recording controller to exchange information regarding recording activity.

2. The method of claim 1, wherein the switching device determines whether the IP packets are associated with the communication that is to be recorded.

3. The method of claim 2, wherein, in determining whether IP packets are associated with a communication that is to be recorded, the switching device receives the IP packets in a promiscuous mode.

4. The method of claim 1, wherein, in determining whether IP packets are associated with a communication that is to be recorded, the IP packets are filtered.

5. The method of claim 4, wherein the switching device filters the IP packets by operating in a non-promiscuous mode.

6. The method of claim 1, wherein, in determining whether IP packets are associated with a communication that is to be recorded, the switching device analyzes at least some of the IP packets received, with a portion of each of those IP packets being analyzed.

7. The method of claim 1, wherein, in determining whether IP packets are associated with a communication that is to be recorded, the switching device analyzes all of the IP packets received.

8. The method of claim 1, wherein the IP packets associated with the communication contain audio data.

9. The method of claim 1, wherein the IP packets associated with the communication contain video data.

10. The method of claim 1, wherein the IP packets associated with the communication contain screen data captured from a computing device.

11. The method of claim 1, wherein at least some of the instructions are provided to the switching device via the network.

12. The method of claim 1, further comprising:

receiving the IP packets associated with the communication at the network attached long term storage device.

13. The method of claim 12, further comprising:

receiving information corresponding to the IP packets at the plurality of network attached long term storage devices.

14. The method of claim 13, wherein the information corresponding to the IP packets comprises at least one of a source of the communication and a destination of the communication.

15. The method of claim 13, further comprising reconstructing the communication for replay.

16. The method of claim 1, wherein a recorder, which is in communication with the switching device, determines whether the IP packets are associated with the communication that is to be recorded.

17. The method of claim 16, wherein:

the network comprises a switching device operative to direct the IP packets;

the IP packets are provided to the recorder, which is tapped into the switching device; and

the IP packets that are to be directed to the plurality of network attached long term storage devices by the switching device are retransmitted from the recorder.

18. The method of claim 1, wherein the service resides on the network and is accessible to a user via the network for requesting recording services.

19. The method of claim 18, wherein the recording services are accessible via a web browser.

20. The method of claim 19, wherein the web browser uses HTML.

21. A system for providing recording as a network service comprising:

a switching device operative to;

communicate Internet Protocol (IP) packets of a network with which the switching device is associated;

receive instructions regarding communications via the network such that IP packets satisfying criteria associated with the instructions are directed to a plurality of network attached long term storage devices, the communications comprising one of audio, email, chat or screen displays, and the instructions being derived in accordance with one of a source of the communication, a duration of the communication or metadata associated with the communication;

determine which of the IP packets communicated by the switching device are associated with a communication that is to be recorded; and

direct identification information corresponding to the IP packets associated with the communication to the network attached long term storage devices so that recorded communications can be replayed,

wherein the switching device is a network infrastructure component configured for directing IP packets, and wherein the plurality of network attached storage devices communicate with a recording controller to exchange information regarding recording activity.

22. The system of claim 21, further comprising means for facilitating identification of the IP packets associated with the communication.

23. The system of claim 21, further comprising a recorder tapped into the switching device, the recorder being operative to facilitate identification of the IP packets associated with the communication.

24. The system of claim 23, wherein the recorder is operative to transmit the IP packets for recording back to the switching device such that the switching device directs the IP packets transmitted from the recorder to plurality of network attached long term storage devices.

25. The system of claim 21, wherein the switching device is operative to receive the instructions from a recorder, which is tapped into the switching device.