System and method for indicating status of an incoming transmission to a user

• US 7,903,795 B2
• Filed: 06/15/2004
• Issued: 03/08/2011
• Est. Priority Date: 06/15/2004
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Yakulis, Ross, Hiatt, Cynthia, Johnson, Erik J., Seligmann, Doree Duncan
• Primary Examiner(s): Gauthier; Gerald
• Application Number:
  US10/868,620
• Publication Number:
  US 20050275878A1
• Time in Patent Office: 2,457 Days
• Field of Search: 379/88.12, 379/211.1, 379/88.15, 379/211.02, 379/88.22, 379/215.01, 379/265.02, 379/88.25, 379/88.13, 379/93.02, 379/211.04, 379/229, 379/413.04, 709/206, 709/204, 709/207, 709/200, 709/202, 709/318, 340/825.27, 365/225.7, 381/80, 455/412, 455/412.1, 455/414.1, 455/466, 455/412.2, 455/414, 455/435.1, 702/62, 370/351, 345/752, 705/1, 715/752, 358/1.15, 704/270.1
• US Class Current: 379/88.12
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users

Abstract

A method and system are provided for managing incoming transmissions. A response to an incoming transmission is generated as a function of recipient availability and information relating to the incoming transmission, such as a medium of the transmission. An indication, representative of the incoming transmission and the response, is provided to one or more recipient devices. A method and system are also provided for managing one or more transmission events, represented by notification signals, where the notification signals are processed as a function of schedule data relating to a user. Indication data is generated as a function of the notification signals and provided to one or more user-specified devices, wherein the indication data includes an identification of a type of transmission event and a representation of a response to at least one of the transmission events.

Claims

1. A method comprising:

receiving by an agent device;

i) a first indicium that indicates the availability of a recipient, and

ii) a transmission from a sender that is addressed to the recipient;

transmitting by the agent device to the recipient a second indicium that comprises information about;

i) the first indicium, and

ii) the transmission, wherein the second indicium is distinct from the transmission; and

transmitting by the agent device to the sender a response based on;

i) the first indicium,

ii) a parameter that the agent device previously received from the recipient; and

iii) information about the transmission.

2. The method of claim 1 further comprising:

transmitting by the agent device to the recipient a third indicium that comprises information about the response to the sender.

3. The method of claim 1 wherein the availability of the recipient depends on the parameter.

4. The method of claim 1 further comprising routing the transmission to the recipient.

5. The method of claim 4 wherein the routing is based on at least part of the content of the transmission.

6. The method of claim 1 further comprising transmitting the second indicium to the recipient for a specified period of time.

7. The method of claim 1 further comprising transmitting the second indicium to the recipient continuously.

8. The method of claim 1 wherein the second indicium comprises:

text data, graphic data, text-to-speech, video, instant message, light signal, and audible signal.

9. The method of claim 1 wherein the response comprises an automated component.

10. The method of claim 1 wherein the availability of the recipient depends on the medium of the transmission that is addressed to the recipient.

11. The method of claim 1 further comprising transmitting to the recipient information about the availability of a reception device that is associated with the recipient to receive the transmission.

12. The method of claim 1 further comprising transmitting to the recipient information about an operational state of a reception device that is associated with the recipient.

13. The method of claim 1, wherein the recipient availability utilizes a remote designation indication.

14. A method comprising:

receiving by an agent device;

i) a notification signal that represents a transmission event that is addressed to a user, and

ii) data about the schedule of the user;

generating by the agent device a response to the transmission event based on the schedule of the user; and

transmitting an indication to the user, wherein the indication comprises;

i) an identification of the type of the transmission event, and

ii) a representation of the response to the transmission event.

15. The method of claim 14, wherein the generating step is performed in response to the transmission event.

16. The method of claim 14, wherein the response includes an automated component.

17. The method of claim 14, wherein the indication comprises:

text data, graphic data and an audible signal.

18. The method of claim 14, further comprising updating the data about the schedule of the user.

19. The method of claim 14, wherein transmitting the indication to the user is performed as a function of the type of the transmission event.

20. The method of claim 14, wherein the indication to the user is transmitted continuously.

21. The method of claim 14 further comprising:

accumulating a plurality of indications for a user;

generating a manifest that comprises the plurality of indications; and

outputting the manifest to the user.

22. The method of claim 14, further comprising transmitting to the user status data about the availability of a reception device that is associated with the user.

23. The method of claim 14, further comprising transmitting to the user state data about the operational state of a reception device that is associated with the user.

24. A system comprising:

a memory; and

a processor, coupled to the memory, operative to;

receive;

i) a first indicium that indicates the availability of a recipient, and

ii) a transmission from a sender that is addressed to the recipient;

transmit;

i) a second indicium to the recipient, and

ii) a response to the sender of the transmission,

wherein the second indicium and the response are based on;

i) the first indicium, and

ii) information about the transmission.

25. The system of claim 24 wherein the processor is further operative to:

update the availability of the recipient; and

wherein the response is further based on the updated availability of the recipient.

26. The system of claim 24 wherein the processor is operative to transmit the second indicium to the recipient for a specified period of time.

27. The system of claim 24, wherein the processor is operative to transmit the second indicium to the recipient continuously.

28. A system comprising:

a memory;

a processor, coupled to the memory, the processor operative to;

transmit to a device an indication based on;

i) a notification signal that was received from a sender and was addressed to a user that is associated with the device, and

ii) data about the schedule of the user,

wherein the indication comprises;

i) an identification of a type of transmission that was addressed to the user, and

ii) a representation of a response to the transmission that was generated based on the schedule of the user.

29. A computer recordable medium encoded with instructions comprising:

receiving a notification signal corresponding to a transmission event;

transmitting indication data,

wherein the indication data is based on the notification signal,

wherein the indication data is based on at least one schedule data relating to a user,

wherein the indication data comprises an identification of a type of transmission event and a representation of a response to the transmission event, and

wherein the response was generated by the computer recordable medium based on the schedule data.

30. The computer recordable medium of claim 29, further comprising instructions for updating the schedule data.

31. The computer recordable medium of claim 29, further comprising:

instructions for generating user-defined feedback data; and

instructions for utilizing the user-defined feedback data in the transmitting step.