Service variation selection
First Claim
Patent Images
1. A method of operating a call processing system, the method comprising:
- receiving a call request indicating an abbreviated dialing code (ADC) for a call from a caller located in a first geographic region to a national broadcasting media service having a plurality of local affiliates in a plurality of different geographic regions;
processing the call request to select a first preferred local affiliate of the plurality of local affiliates based on a first preference indicated by the caller prior to the call, wherein the preferred local affiliate is located in a second geographic region different from the first geographic region;
generating a routing instruction for routing the call from the caller located in the first geographic region to the preferred local affiliate located in the second geographic region; and
transmitting the routing instruction.
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Accused Products
Abstract
A call processing system comprising an interface configured to receive a call request for a call from a caller to a service having a plurality of service variations and transmit a first control message, and a processing system configured to process the call request to select a first service variation of the plurality of service variations based on a first preference indicated by the caller prior to the call and generating the first control message identifying the first service variation.
3 Citations
19 Claims
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1. A method of operating a call processing system, the method comprising:
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receiving a call request indicating an abbreviated dialing code (ADC) for a call from a caller located in a first geographic region to a national broadcasting media service having a plurality of local affiliates in a plurality of different geographic regions; processing the call request to select a first preferred local affiliate of the plurality of local affiliates based on a first preference indicated by the caller prior to the call, wherein the preferred local affiliate is located in a second geographic region different from the first geographic region; generating a routing instruction for routing the call from the caller located in the first geographic region to the preferred local affiliate located in the second geographic region; and transmitting the routing instruction. - View Dependent Claims (2, 3, 5, 6, 7, 16, 17)
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4. The method of clam 1 further comprising processing the call request to select the preferred local affiliate during one of a subscription period or a registration period.
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8. A call processing system comprising:
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an interface configured to receive a call request indicating an abbreviated dialing code (ADC) for a call from a caller located in a first geographic region to a national broadcasting media service having a plurality of local affiliates in a plurality of different geographic regions, and to transmit a routing instruction; and a processing system configured to process the call request to select a preferred local affiliate of the plurality of local affiliates based on a first preference indicated by the caller prior to the call, and to generate the routing instruction for routing the call from the caller located at the first geographic region to the preferred local affiliate located in a second geographic region that is different from the first geographic region. - View Dependent Claims (9, 10, 11, 12, 13, 14, 18, 19)
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15. A software product for operating a call processing system, the software product comprising:
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software operational when executed by a processing system to direct the call processing system to receive a call request indicating an abbreviated dialing code (ADC) for a call from a caller located in a first geographic region to a national broadcasting media service having a plurality of local affiliates in a plurality of different geographic regions, to process the call request to select a first preferred local affiliate of the plurality of local affiliates based on a first preference indicated by the caller prior to the call, to generate a routing instruction for routing the call from the caller located in the first geographic region to the preferred local affiliate located in a second geographic region that is different from the first geographic region, and to transmit the routing instruction; and a storage medium configured to store the software.
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Specification