System and method for providing voice messaging with dynamic content

• US 7,949,103 B2
• Filed: 06/20/2007
• Issued: 05/24/2011
• Est. Priority Date: 06/20/2006
• Status: Expired due to Fees

• Current Assignee: RPX Corporation
• Original Assignee: Vontoo Incorporated (Onsolve, LLC)
• Inventors: Sapp, Dustin Kenneth, Compton, Robert Andrew
• Primary Examiner(s): Gauthier, Gerald
• Application Number:
  US11/765,756
• Publication Number:
  US 20080123822A1
• Time in Patent Office: 1,434 Days
• Field of Search: 379/68, 379/88.17, 379/88.22, 379/201.02, 379/92.03, 704/246, 704/270.1, 704/270, 705/14.4, 707/713, 709/206, 709/229, 719/313
• US Class Current: 379/68
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0241 Advertisements
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements

Abstract

A system and method for creating and distributing messages including dynamic content is provided. In one form, an entity provides a plurality of content segments for use in building a dynamic message. The entity also provides a listing of end users to receive a message and information associated with the user, such as demographic or prior purchasing information. In an alternate form, the service connects to the user in a communication session and collects information from the user directly. The service then uses this information, whether provided by the entity or the end user, as the basis for selection of various content segments which will make up a dynamic message for presentation to the user.

Claims

1. A method for delivering dynamic voice messages on behalf of a predetermined entity comprising the steps of:

receiving a listing of permission based users and associated contact information;

storing a plurality of content segments associated with said predetermined entity;

connecting to a permission based user selected from said listing in a live outgoing telecommunication session via a telecommunication medium;

presenting at least one request for feedback to said permission based user;

receiving a response from said permission based user;

creating a first voice message comprising a subset of said plurality of content segments based at least upon said response; and

presenting said first voice message to said permission based user in said live telecommunication session.

2. The method of claim 1, wherein said at least one request is a multiple choice question.

3. The method of claim 1, wherein said response comprises at least one DTMF tone.

4. The method of claim 1, wherein said response is spoken by said permission based user and received by a voice recognition algorithm.

5. The method of claim 1, wherein said first voice message comprises a subset of at least two of said plurality of content segments selected based at least upon said response.

6. A method for recording a voice message for subsequent distribution comprising the steps of:

connecting to a remote user via a web-enabled device using a web server;

receiving a request to record a voice message from said device, said request including a telephone number associated with the user;

initiating an outgoing telephone call to said telephone number in response to said receiving;

monitoring the outgoing call for an answer by the user;

prompting the user to record at least a first voice message; and

recording at least a portion of said incoming audio from said outgoing telephone call to create said first voice message.

7. The method of claim 6 further comprising the steps of:

initiating a second outgoing telephone call to a selected telephone number;

monitoring the second outgoing call for an answer by the user; and

playing said first voice message upon receipt of an answer over said second outgoing call.