Method and system for delivering telematics services via a handheld communication device
First Claim
1. A method for providing vehicle services to a user of a motor vehicle, the method comprising:
- receiving at a call center a text message from the user that is transmitted wirelessly from a handheld communication device by the user;
determining a vehicle that is associated with the user of the handheld communication device;
contacting from the call center a telematics unit in the vehicle;
requesting vehicle information from the telematics unit in the vehicle; and
providing at least one vehicle service based on the text message and the requested vehicle information.
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Accused Products
Abstract
A method for providing vehicle services to a user of a motor vehicle includes receiving a text message from the user via a handheld communication device in wireless communication with a call center and requesting vehicle information from a telematics unit in a vehicle associated with the user via a wireless connection. At least one vehicle service is provided based on the text message and the requested vehicle information. Another embodiment provides a method for transmitting a text message to a hearing impaired user of a motor vehicle includes receiving a trigger-based request from a telematics unit at a call center, via a wireless communication and determining a handheld communication device associated with the telematics unit. A text message is transmitted to a hand-held device associated with the user.
58 Citations
19 Claims
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1. A method for providing vehicle services to a user of a motor vehicle, the method comprising:
- receiving at a call center a text message from the user that is transmitted wirelessly from a handheld communication device by the user;
determining a vehicle that is associated with the user of the handheld communication device;
contacting from the call center a telematics unit in the vehicle;
requesting vehicle information from the telematics unit in the vehicle; and
providing at least one vehicle service based on the text message and the requested vehicle information. - View Dependent Claims (2, 3, 4, 5, 6)
- receiving at a call center a text message from the user that is transmitted wirelessly from a handheld communication device by the user;
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7. A method for transmitting a text message to a hearing impaired user of a motor vehicle comprising:
- receiving a trigger-based request from a telematics unit at a call center, via a wireless communication from the telematics unit;
identifying a handheld communication device that has wireless communication capability separate from the telematics unit and that is associated with the telematics unit based on the request; and
transmitting a text message to the identified handheld communication device. - View Dependent Claims (8, 9, 10, 11, 12)
- receiving a trigger-based request from a telematics unit at a call center, via a wireless communication from the telematics unit;
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13. A computer usable medium comprising computer readable code for providing vehicle services to a user of a motor vehicle, the medium comprising:
- computer readable code for receiving at a call center a text message from the user that is transmitted wirelessly from a handheld communication device by the user;
computer readable code for determining a vehicle that is associated with the user of the handheld communication device;
computer readable code for contacting from the call center a telematics unit in the vehicle;
computer readable code for requesting vehicle information from the telematics unit in the vehicle; and
computer readable code for providing at least one vehicle service based on the text message and the requested vehicle information. - View Dependent Claims (14, 15, 16)
- computer readable code for receiving at a call center a text message from the user that is transmitted wirelessly from a handheld communication device by the user;
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17. A computer usable medium comprising computer readable code for transmitting a text message to a hearing impaired user of a motor vehicle;
- the medium comprising;
computer readable code for receiving a trigger-based request from a telematics unit at a call center, via a wireless communication from the telematics unit;
computer readable code for identifying a handheld communication device that has wireless communication capability separate from the telematics unit and that is associated with the telematics unit based on the request; and
computer readable code for transmitting a text message to the identified handheld communication device. - View Dependent Claims (18)
- the medium comprising;
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19. A system for providing vehicle services to a user of a motor vehicle, the system comprising:
- means for receiving at a call center a text message from the user that is transmitted wirelessly from a handheld communication device by the user;
means for determining a vehicle that is associated with the user of the handheld communication device;
means for contacting from the call center a telematics unit in the vehicle;
means for requesting vehicle information from the telematics unit in the vehicle; and
means for providing at least one vehicle service based on the text message and the requested vehicle information.
- means for receiving at a call center a text message from the user that is transmitted wirelessly from a handheld communication device by the user;
Specification