Methods and systems for transferring voice messages and faxes over a network

• US 7,965,825 B1
• Filed: 08/01/2006
• Issued: 06/21/2011
• Est. Priority Date: 05/02/2005
• Status: Expired due to Fees

• Current Assignee: CallWave Communications, LLC
• Original Assignee: FuzeBox, Inc.
• Inventors: Johannessen, Ivan, Tognazzini, Donnie, Williams, Russell, Herriman, Scott, Trandal, David, Kirchhoff, Leland W., Kelley, Colin
• Primary Examiner(s): Woo; Stella L
• Application Number:
  US11/497,403
• Time in Patent Office: 1,785 Days
• Field of Search: 379/100.08, 379/88.11, 379/93.24, 379/93.08
• US Class Current: 379/100.08
• CPC Class Codes: H04M 11/066 Telephone sets adapted for data transmision

Abstract

Processes and systems for transferring communication messages, such as fax and voice messages, between a computer and a terminal are disclosed. For example, a fax message intended for a user is received at a call processing system. A voice message intended for the user is received at the call processing system. An initial portion of the fax message and the voice message are transferred to a user terminal. The user can view the initial portion of the fax message and listed in the initial portion of the voice message using the user terminal. At least a second portion of the fax message is downloaded to the user terminal in a trickle mode, and at least a second portion of the voice message is downloaded to the user terminal in a trickle mode.

Claims

1. A method of storing and downloading voice and fax communications, the method comprising:

receiving and storing a fax message intended for a user at a call processing system;

receiving and storing a voice message intended for the user at the call processing system;

downloading an initial portion of the fax message to a user terminal and enabling the user to view initial portion of the fax message using the user terminal;

downloading an initial portion of the voice message to the user terminal and enabling the user to playback the initial portion of the voice message using the user terminal;

automatically beginning downloading at least a second portion of the fax message to the user terminal in a trickle mode; and

automatically beginning downloading at least a second portion of the voice message to the user terminal in a trickle mode

determining that the user has selected the voice message during the trickle mode download of the second portion of the fax message;

automatically pausing the trickle mode download of the second portion of the fax message at least partly in response to determining that the user has selected the voice message;

completing downloading at least the second portion of the voice message in a burst mode while the trickle mode download of the second portion of the fax message is paused; and

automatically resuming the trickle mode download of the second portion of the fax message after the second portion of the voice message has been downloaded in burst mode.

2. The method as defined in claim 1, wherein the initial portion of the fax message is downloaded to the user terminal in a burst mode.

3. The method as defined in claim 1, wherein the initial portion of the fax message is downloaded to the user terminal in a trickle mode.

4. The method as defined in claim 1, wherein the second portion of the fax message and the second portion of the second portion of the voice message are downloaded using a round robin process.

5. The method as defined in claim 1, wherein the fax message is received at the call processing system prior to the voice message, and the initial portion of the fax message is downloaded to the user terminal before the initial portion of the voice message.

6. The method as defined in claim 1, wherein the fax message is received at the call processing system prior to the voice message, and the initial portion of the fax message is downloaded to the user terminal after the initial portion of the voice message.

7. The method as defined in claim 1, wherein the user terminal displays links to the downloaded initial portions of the fax message and the voice message.

8. The method as defined in claim 1, further comprising:

receiving caller identification information associated with the caller providing the voice message and with the fax message originator at the call processing system; and

transmitting to the user terminal caller identification information associated with the caller providing the voice message and with the fax message originator at the call.

9. The method as defined in claim 1, further comprising causing a user interface to be displayed via the user terminal, the user interface including:

an entry corresponding to the fax message;

a message type identifier associated with the fax message entry that identifies the fax message entry as a fax message;

a message length associated with the fax message entry that indicates the number of pages in the fax message;

an indication as to when the fax message was received;

an entry corresponding to the voice message;

a message type identifier associated with the voice message entry that identifies the voice message entry as a voice message; and

an indication as to when the voice message was received.

10. A method of storing and downloading messages to user terminals, the method comprising:

receiving and storing a first plurality of messages, including fax and/or voice messages intended for a first user, at a first telecommunication system;

automatically initiating the download of initial portions of the first plurality of messages to the user terminal;

during the download of initial portions of the first plurality of messages to the user terminal, determining if the user has selected one of the first plurality of messages before the selected message has been downloaded in its entirety;

automatically pausing the download of the non-selected first plurality of messages at least partly in response to determining that the user has selected one of the first plurality of messages;

downloading the selected one of the first plurality of messages in a burst mode while the download of the non-selected first plurality of messages is paused;

after the selected one of the first plurality of messages has been downloaded in burst mode, automatically resuming the download of the initial portions of the non-selected first plurality of messages; and

downloading additional portions of the non-selected first plurality of messages after the initial portions of the non-selected first plurality of messages have been downloaded in their entirety.

11. The method as defined in claim 10, wherein the user terminal is configured to present the downloaded initial portions to the user after receiving a corresponding user instruction.

12. The method as defined in claim 10, wherein the user terminal is a personal computer or an interactive television.

13. The method as defined in claim 10, wherein the user terminal accesses the call processing system via a dial-up modem.

14. The method as defined in claim 10, wherein the first plurality of messages includes a least one fax document and one voice recording.

15. The method as defined in claim 10, wherein the initial portions of the first plurality of messages are downloaded to the user terminal in background mode.

16. The method as defined in claim 10, further comprising downloading at least second portions of the non-selected first plurality of messages using a round robin process.

17. The method as defined in claim 10, further comprising downloading at least second portions of the non-selected first plurality of messages using a first-in-first-out process.

18. The method as defined in claim 10, further comprising downloading at least second portions of the non-selected first plurality of messages using a last-in-first-out process.

19. The method as defined in claim 10, further comprising:

receiving caller identification information associated with a caller providing a one of the first plurality of messages; and

transmitting to the user terminal caller identification information associated with the caller.

20. The method as defined in claim 10, further comprising causing a user interface to be displayed via the user terminal, the user interface including:

an entry corresponding to a fax message;

a message type identifier associated with the fax message entry that identifies the fax message entry as a fax message;

a message length associated with the fax message entry that indicates the number of pages in the fax message;

an indication as to when the fax message was received;

an entry corresponding to a voice message;

a message type identifier associated with the voice message entry that identifies the voice message entry as a voice message; and

an indication as to when the voice message was received.

21. The method as defined in claim 10, wherein the first plurality of messages includes image data.