Distributive data capture

• US 7,966,397 B2
• Filed: 09/29/2006
• Issued: 06/21/2011
• Est. Priority Date: 06/30/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Inventors: Srinivasa, Vijay, Dong, Thomas, Williams, Jamie Richard, Spohrer, Dan
• Primary Examiner(s): HIGA, BRENDAN Y
• Application Number:
  US11/540,171
• Publication Number:
  US 20080005318A1
• Time in Patent Office: 1,726 Days
• Field of Search: 709223-226, 379/35, 370352-356
• US Class Current: 709/224
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1094 Inter-user-equipment sessions transfer or sharing
• CPC Class Codes: H04L 65/752 adapting media to network capabilities
• CPC Class Codes: H04L 67/06 specially adapted for file transfer, e.g. file transfer protocol [FTP]
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

Included are systems and methods for capturing screen data. At least one embodiment of a method includes receiving an indication of a communications session, wherein the communication session is associated with screen data and determining screen data to capture. Some embodiments include capturing data related to the screen data and uploading the captured data to a remote location.

Claims

1. A method of operating a computing device to capture data, the method comprising:

receiving an indication of a communication session, wherein the communication session is associated with screen data and bidirectional voice data;

receiving a service observe command transferred from a remote application server, wherein the service observe command instructs the computing device to capture the screen data and the bidirectional voice data associated with the communication session;

capturing at least a portion of the bidirectional voice data based on the service observe command, resulting in captured voice data;

capturing at least a portion of the screen data based on the service observe command, resulting in captured screen data;

detecting when on-screen changes occur in the screen data;

time-stamping the captured voice data and the captured screen data when the on-screen changes occur;

isolating the bidirectional voice data into a first voice stream of a first party operating the computing device and a second voice stream of a second party communicating with the first party;

combining the captured voice data and the captured screen data, resulting in captured data;

processing the captured voice data and the captured screen data of the captured data to determine whether at least a portion of the captured data includes sensitive information;

determining that the at least a portion of the captured data includes the sensitive information;

in response to determining that the at least a portion of the captured data includes the sensitive information, modifying the sensitive information to a modified state; and

uploading the sensitive information in the modified state and a remaining portion of the captured data to a remote location, wherein the remaining portion is in an unmodified state.

2. The method of claim 1, wherein detecting when the on-screen changes occur in the screen data comprises determining when an application changes focus within an operating environment.

3. The method of claim 1, wherein capturing the at least a portion of the screen data comprises capturing a file associated with the screen data.

4. The method of claim 1, further comprising determining whether to compress at least a portion of the captured data.

5. The method of claim 4, wherein determining whether to compress the at least a portion of the captured data includes determining a data type associated with the captured data.

6. The method of claim 1, wherein modifying the sensitive information to the modified state comprises encrypting the sensitive information.

7. The method of claim 1, wherein modifying the sensitive information to the modified state comprises blocking the sensitive information.

8. The method of claim 1, further comprising caching at least a portion of the captured data prior to uploading the sensitive information in the modified state and the remaining portion of the captured data.

9. The method of claim 1, further comprising sending an upload request prior to uploading the sensitive information in the modified state and the remaining portion of the captured data.

10. The method of claim 1, further comprising buffering at least a portion of the captured data in a rolling buffer.

11. A non-transitory computer readable storage medium comprising instructions executable by a computing device to direct the computing device to capture data, the computer readable storage medium comprising:

first receiving logic configured to receive an indication of a communication session, wherein the communication session is associated with screen data and bidirectional voice data;

second receiving logic configured to receive a service observe command transferred from a remote application server, wherein the service observe command instructs the computing device to capture the screen data and the bidirectional voice data associated with the communication session;

first capturing logic configured to capture at least a portion of the bidirectional voice data based on the service observe command, resulting in captured voice data;

second capturing logic configured to capture at least a portion of the screen data based on the service observe command, resulting in captured screen data;

detecting logic configured to detect when on-screen changes occur in the screen data;

time-stamping logic configured to time-stamp the captured voice data and the captured screen data when the on-screen changes occur;

isolating logic configured to isolate the bidirectional voice data into a first voice stream of a first party operating the computing device and a second voice stream of a second party communicating with the first party;

combining logic configured to combine the captured voice data and the captured screen data, resulting in captured data;

determining logic configured to process the captured voice data and the captured screen data of the captured data to determine that at least a portion of the captured data includes sensitive information;

modifying logic configured to modify the sensitive information to a modified state; and

uploading logic configured to upload the sensitive information in the modified state and a remaining portion of the captured data to a remote location, wherein the remaining portion is in an unmodified state.

12. The computer readable storage medium of claim 11, wherein the detecting logic configured to detect when the on-screen changes occur comprises the detecting logic configured to determine when an application changes focus within an operating environment.

13. The computer readable storage medium of claim 11, wherein the second capturing logic is further configured to capture a file associated with the screen data.

14. The computer readable storage medium of claim 11, further comprising compressing logic configured to determine whether to compress at least a portion of the captured data.

15. The computer readable storage medium of claim 14, wherein the compressing logic configured to determine whether to compress the at least a portion of the captured data comprises the compressing logic configured to determine a data type associated with the captured data.

16. The computer readable storage medium of claim 11, wherein the modifying logic configured to modify the sensitive information to the modified state comprises the modifying logic configured to encrypt the sensitive information.

17. The computer readable storage medium of claim 11, wherein the modifying logic configured to modify the sensitive information to the modified state comprises the modifying logic configured to block the sensitive information.

18. A system to capture data, the system comprising:

a communication interface configured to receive an indication of a communication session, wherein the communication session is associated with screen data and bidirectional voice data;

the communication interface configured to receive a service observe command transferred from a remote application server, wherein the service observe command instructs the computing device to capture the screen data and the bidirectional voice data associated with the communication session;

a processor configured to capture at least a portion of the bidirectional voice data based on the service observe command, resulting in captured voice data;

the processor configured to capture at least a portion of the screen data, resulting in captured screen data;

the processor configured to detect when on-screen changes occur in the screen data;

the processor configured to time-stamp the captured voice data and the captured screen data when the on-screen changes occur;

the processor configured to isolate the bidirectional voice data into a first voice stream of a first party operating the computer device and

the processor configured to combine the captured voice data and the captured screen data, resulting in captured data;

the processor configured to process the captured voice data and the captured screen data of the captured data to determine that at least of portion of the captured data includes sensitive information;

the processor configured to modify the sensitive information to a modified state;

the communication interface configured to transfer an upload request; and

in response to receiving a positive response to the upload request, the processor configured to direct the communication interface to upload the sensitive information in the modified state and a remaining portion of the captured data to a remote location, wherein the remaining portion is in an unmodified state.

19. The system of claim 18, wherein the processor configured to detect when the on-screen changes occur comprises the processor configured to determine when an application changes focus within an operating environment.

20. The system of claim 18, wherein the processor is further configured to capture a file associated with the screen data.

21. The system of claim 18, further comprising the processor configured to determine whether to compress at least a portion of the captured data.

22. The system of claim 21, wherein the processor is configured to determine whether to compress the at least a portion of the captured data comprises the processor configured to determine a data type associated with the captured data.

23. The system of claim 18, wherein the processor is configured to modify the sensitive information to the modified state comprises the processor configured to encrypt the sensitive information.