System and method for providing decision support to appointment schedulers in a healthcare setting

• US 7,979,294 B2
• Filed: 07/31/2003
• Issued: 07/12/2011
• Est. Priority Date: 07/31/2002
• Status: Active Grant

• Current Assignee: Epic Systems Corporation
• Original Assignee: Epic Systems Corporation
• Inventors: Larsen, Steven J., Derose, Marie C., Grover, Sameer
• Primary Examiner(s): Boyce; Andre
• Application Number:
  US10/631,598
• Publication Number:
  US 20040059714A1
• Time in Patent Office: 2,903 Days
• Field of Search: 705/9
• US Class Current: 705/7.19
• CPC Class Codes: G06Q 10/063116 Schedule adjustment for a person or group
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 10/1095 Meeting or appointment

Abstract

A method of providing a healthcare provider the ability to schedule an appointment including receiving a patient'"'"'s requested appointment from an appointment scheduler; receiving an initial visit type from the appointment scheduler corresponding to the requested appointment; scheduling the requested appointment when it is determined that the requested appointment corresponds to a basic appointment; and providing the appointment scheduler with a set of decision support tools and responding to the requested appointment, when it is determined that the requested appointment corresponds to a complex appointment.

Claims

1. A computer-implemented method of providing a healthcare provider the ability to schedule an appointment, comprising:

receiving an electronic request to schedule an appointment for a patient, the request including an initial type of visit;

electronically accessing a stored listing of types of visits to determine whether the initial type of visit has been designated as requiring the use of a decision support tool for scheduling that type of visit;

implementing the at least one computer-implemented decision support tool based on the determination that the initial type of visit is associated with a decision support tool, the decision support tool configured to implement the steps of;

identifying additional input needed to schedule the appointment that is particular to the initial type of visit,

filtering the additional input based on a stored patient medical record,

requesting the filtered additional information from the appointment scheduler,

receiving the additional input from the appointment scheduler, and

generating at least one system generated type of visit different from the initial type of visit to replace the initial type of visit based on the additional input and based on the type of visit; and

scheduling the appointment for the patient using the system generated type of visit in lieu of scheduling an appointment using the initial type of visit.

2. The method of claim 1, wherein determining and implementing a modification includes supplementing the initial type of visit with a system generated type of visit.

3. The method of claim 1, wherein providing the appointment scheduler with a request to provide additional input includes providing an appropriate form for use by the appointment scheduler to assist in obtaining a set of information corresponding to the requested appointment.

4. The method of claim 3, wherein the appropriate form is one of the following forms:

a questionnaire form, a scheduling codes form, or a custom form.

5. The method of claim 3, wherein requesting the additional information includes displaying the appropriate form to the appointment scheduler.

6. The method of claim 1, further comprising obtaining an additional set of information from the patient.

7. The method of claim 6, wherein obtaining the additional set of information comprises obtaining a plurality of responses to a corresponding plurality of questions, the plurality of questions being listed on a questionnaire form.

8. The method of claim 6, wherein obtaining the additional set of information comprises receiving a scheduling code based on a treatment required for the patient, the scheduling code being listed on a scheduling codes form displayed to the appointment scheduler.

9. The method of claim 8, comprising determining which scheduling code to list on the scheduling codes form, the scheduling code being one of the following types of scheduling codes:

a visit code, a treatment code, or a pre-visit preparation code.

10. A computer-implemented method of providing decision support to an appointment scheduler in a healthcare setting, comprising:

receiving an electronic request to schedule an appointment for a patient, the request including an initial type of visit;

electronically accessing a stored listing of types of visits to determine whether the initial type of visit has been designated as requiring the use of a decision support tool for scheduling that type of visit in the received request;

implementing at least one computer-implemented decision support tool based on the determination that the initial type of visit is associated with a decision support tool, the decision support tool configured to implement the steps of;

identifying additional input needed to schedule the appointment that is particular to the initial type of visit,

accessing a stored patient medical record to determine the additional information,

identifying missing information particular to the initial type of visit that cannot be provided by the electronic request and the stored patient medical record,

requesting the missing information from the appointment scheduler,

receiving the missing information from the appointment scheduler,

determining a system generated type of visit that is different from the initial type of visit, the system generated type of visit including a healthcare provider identification and a healthcare department identification;

replacing the initial type of visit based on the additional input with the system generated type of visit different from the initial type of visit; and

scheduling the appointment for the patient using the system generated type of visit in lieu of scheduling an appointment using the initial type of visit.

11. The method according to claim 10, wherein determining and implementing a modification includes supplementing the initial type of visit with a system generated type of visit.

12. The method of claim 10, wherein requesting the additional information includes providing an appropriate form, wherein the appropriate form is one of the following forms:

a questionnaire form, a scheduling codes form, or a custom form.

13. The method of claim 10, wherein requesting the additional information includes obtaining a plurality of responses to a corresponding plurality of questions, the plurality of questions being listed on a questionnaire form.

14. The method of claim 10, wherein requesting the additional information includes receiving a scheduling code based on a treatment required for the patient, the scheduling code being listed on a scheduling codes form displayed to the appointment scheduler.

15. The method of claim 14, further including determining which scheduling code to list on the scheduling codes form, the scheduling code being one of the following types of scheduling codes:

a visit code, a treatment code, or a pre-visit preparation code.

16. A computer-implemented system for providing decision support to an appointment scheduler in a healthcare setting comprising:

means for identifying the appointment scheduler;

means for electronically receiving an initial requested appointment for a patient, the requested appointment including an initial type of visit;

means for accessing a listing of types of visits stored in a computer database to determine whether the initial type of visit is associated with a decision support tool and identifying at least one decision support tool for the initial type of visit associated with a decision support tool;

means for determining an appropriate form to provide the appointment scheduler to assist in obtaining an additional set of information describing the patient and corresponding to the requested appointment;

means for displaying the appropriate form to the appointment scheduler;

means for receiving the additional set of information from the patient; and

means for implementing the decision support tool to replace the initial type of visit in the requested appointment with a system generated type of visit having a type of visit different from the initial type of visit based on the type of visit and output from the decision support tool based on the additional set of information from the patient prior to scheduling the requested appointment;

means for scheduling the requested appointment using the system generated type of visit in lieu of scheduling an appointment using the initial type of visit.

17. The system of claim 16, wherein the means for identifying the appointment scheduler comprises means for retrieving data from a memory corresponding to the appointment scheduler.

18. The system of claim 16, wherein determining and implementing a modification includes supplementing the initial type of visit with a system generated type of visit.

19. The system of claim 16, wherein the appropriate form is one of the following forms:

a questionnaire form, a scheduling codes form, or a custom form.

20. The system of claim 16, wherein the means for obtaining the additional set of information comprises means for obtaining a plurality of responses to a corresponding plurality of questions, the plurality of questions being listed on a questionnaire form.

21. The system of claim 16, wherein the means for obtaining the additional set of information comprises means for receiving a scheduling code based on a treatment required for the patient, the scheduling code being listed on a scheduling codes form displayed to the appointment scheduler.

22. The system of claim 16, further including means for determining which scheduling code to list on the scheduling codes form, the scheduling code being one of the following types of scheduling codes:

a visit code, a treatment code, or a pre-visit preparation code.