Emergency contact system

• US 7,983,398 B2
• Filed: 05/05/2003
• Issued: 07/19/2011
• Est. Priority Date: 05/05/2003
• Status: Expired due to Fees

• Current Assignee: Spiridellis & Company, LLC
• Original Assignee: First Data Solutions, Inc. (Fiserv Incorporated)
• Inventors: Spiridellis, Nikolaos T.
• Primary Examiner(s): Nguyen; Quynh H
• Application Number:
  US10/429,632
• Publication Number:
  US 20040223598A1
• Time in Patent Office: 2,997 Days
• Field of Search: 379/88.11, 379/88.13, 379/88.23, 379/88.25, 379/88.26, 379/202.01, 379/204.01, 379/205.01
• US Class Current: 379/88.11
• CPC Class Codes: H04M 2203/2044 Group features, e.g. closed user group
• CPC Class Codes: H04M 2203/205 Broadcasting broadcasting in packet switching networks H04L12/18
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects
• CPC Class Codes: H04M 3/53375 Message broadcasting
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings

Abstract

A technique includes receiving a first communication from a first member of a group of members and recording a voice message during the communication from the first member. The technique includes, in response to the first communication, automatically attempting to communicate with at least one member of the group other than the first member to deliver the recorded voice message.

Claims

1. A method comprising:

receiving a first communication from a first member of a first group of members of a plurality of groups over a long distance interexchange of a telecommunication system;

storing contact information for the first group of members prior to receiving the first communication from the first member; and

providing a processor-based system to, in response to the first communication, associate the first member with the first group of members based on an identifier provided in the first communication, use the stored contact information to automatically attempt to initiate communication with at least one member of the first group other than the first member over the long distance interexchange to deliver a recorded voice message delivered during the first communication, and provide a call history accessible by the first member to indicate which member or members of the first group of members were successfully contacted to deliver the recorded voice message,

wherein the processor-based system is adapted to retrieve a message number to identify a sound file associated with the recorded voice message and deliver the recorded voice message in a process that includes retrieving the sound file based on the message number.

2. The method of claim 1, wherein the receiving the first communication from the first member comprises receiving a telephone call.

3. The method of claim 1, wherein the automatically attempting to communicate comprising:

communicating an email with said at least one member of the group other than the first member.

4. The method of claim 1, wherein the automatically attempt to communicate comprises:

communicating to a telephone number associated with said at least one member of the group other than the first member.

5. The method of claim 1, wherein the processor-based system is adapted to communicate a message to the first member containing the call history.

6. The method of claim 5, wherein the message containing the call history comprises an email message.

7. A system comprising:

a processor; and

a memory storing a program to cause the processor to receive a first communication from a first member of a first group of members over a long distance interexchange of a telecommunication system and in response to the first communication from the first member, associate the first member with the first group of members based on an identifier provided in the first communication, attempt to communicate with at least one member of the group other than the first member over the long distance interexchange to deliver a recorded voice message furnished during the first communication, provide a call history accessible by the first member to indicate which member or members of the first group of members were successfully contacted to deliver the recorded voice message, retrieve a message number to identify a sound file associated with the recorded voice message, and deliver the recorded voice message in a process that includes retrieving the sound file based on the message number.

8. The system of claim 7, wherein the communication from the first member comprises a telephone call.

9. The system of claim 7, wherein the processor communicates an email to said at least one member of the group other than the first member in response to the voice message.

10. The system of claim 7, wherein the processor contact a telephone number associated with said at least one member of the group other than the first member in response to the voice mail message.

11. The system of claim 7, wherein the memory stores contact information from said at least one member of the group other than the first member.

12. The system of claim 7, wherein the processor is adapted to communicate a message to the first member containing the call history.

13. The system of claim 12, wherein the message containing the call history comprises an email message.

14. A non-transitory tangible storage medium readable by a processor-based system and for storing instructions to cause the processor-based system to:

receive a first communication from a first member of a first group of members over a long distance interexchange of a telecommunication system, and

in response to the first communication from the first member, associate the first member with the first group of members based on an identifier provided in the first communication, attempt to communicate with at least one member of the group other than the first member over the long distance interexchange to deliver a recorded voice message furnished during the first communication, provide a call history accessible by the first member to indicate which member or members of the first group of members were successfully contacted to deliver the recorded voice message, retrieve a message number to identify a sound file associated with the recorded voice message, and deliver the recorded voice message in a process that includes retrieving the sound file based on the message number.

15. The non-transitory tangible storage medium of claim 14, wherein the first communication comprises a telephone call.

16. The non-transitory tangible storage medium of claim 14, wherein the storage medium storing instructions to cause the processor to communicate an email with said at least one member of the group other than the first member to respond to the voice message.

17. The non-transitory tangible storage medium claim 14, wherein the storage medium storing instructions to cause the processor to contact a telephone number associated with said at least one member of the group other than the first member in response to the voice message.

18. The non-transitory tangible storage medium of claim 14, wherein the storage medium storing instructions to cause the processor-based system to communicate a message to the first member containing the call history.

19. The non-transitory tangible storage medium of claim 18, wherein the message containing the call history comprises an email message.