Messaging advise in presence-aware networks

• US 8,014,497 B2
• Filed: 10/13/2006
• Issued: 09/06/2011
• Est. Priority Date: 01/20/2003
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Brunson, Gordon R., Zmolek, Andrew Charles
• Primary Examiner(s): PATEL, HEMANT SHANTILAL
• Application Number:
  US11/549,448
• Publication Number:
  US 20070121808A1
• Time in Patent Office: 1,789 Days
• Field of Search: 370259-271, 370351-356, 379 671- 8828, 379/201.01, 37920801-21501, 4554121-4144, 709201-203, 709/206, 709/207, 709/221, 709223-229
• US Class Current: 379/88.12
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/10 Multimedia information
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/4015 where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference
• CPC Class Codes: H04L 65/762 at the source reformatting of additional data in video distribution servers H04N21/2355
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/652 Call initiation triggered by text message
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations:

• • (a) provide a subscriber'"'"'s communication device with information regarding an incoming contact during a messaging session between the subscriber'"'"'s communication device and the messaging system;
  • (b) provide the subscriber'"'"'s communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber'"'"'s communication device is available;
  • (c) provide the subscriber'"'"'s communication device with a text message relating to a voice message from a different first party received by the messaging system;
  • (d) in response to the subscriber'"'"'s communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber'"'"'s communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address;
  • (e) while a contact between the subscriber and a different third party is in progress, provide the subscriber'"'"'s communication device with information respecting the at least one eligible message from the third party;
  • (f) transform an audio messaging session between the messaging system and the communication device of a contacting party into a graphical user interface-based audio session; and
  • (g) transform the audio messaging session into a session having a video channel or both audio and video channels.

Claims

1. In a presence aware communications system including:

a messaging system operable to receive, store, and provide messages to subscribers;

a presence server operable to receive messages regarding addresses of available communication devices of subscribers and provide one or more of the addresses to the messaging system; and

a presence information database, accessible by the presence server, operable to store the addresses, a method comprising;

establishing a messaging session between the messaging system and a communication device of a subscriber;

while the messaging session is in progress, receiving an incoming contact for the subscriber;

in response, querying the presence server for a current address of the subscriber;

receiving, in response to the query, a barge-in address;

announcing the incoming contact to the subscriber at the barge-in address;

receiving, from the subscriber, an acceptance of the incoming contact; and

in response, sending a call setup message to a communication device of a contactor making the incoming contact, the call setup message comprising parameters which allow the contactor to join the subscriber in a new session, wherein the messaging session is suspended in response to the receipt of an acceptance of the incoming contact, wherein the call setup message comprises an OK message including the messaging system'"'"'s address, codec, and listening port number.

2. The method of claim 1, further comprising:

sending an INVITE message to the messaging system, the INVITE message containing a codec, address, and listening port number associated with the contactor, wherein the INVITE message causes the incoming contact to be announced to the subscriber.

3. The method of claim 1, wherein, when the messaging session is disconnected, the messaging system causes the barge-in address to become unregistered.

4. The method of claim 1, wherein, while the messaging system is waiting for an acceptance from the subscriber, the contactor receives a ringback indicator.

5. The method of claim 1, wherein, while the messaging system is waiting for an acceptance from the subscriber, the contactor is provided with a text message.

6. In a system comprising:

a messaging system operable to receive, store, and provide messages to subscribers;

a presence server operable to receive messages regarding addresses of available communication devices of subscribers and provide one or more of the addresses to the messaging system; and

a presence information database, accessible by the presence server, operable to store the addresses, a method comprising;

providing a subscriber'"'"'s communication device with information regarding an incoming contact during a message retrieval session between the subscriber'"'"'s communication device and the messaging system, wherein the information is provided during the message retrieval session and wherein the subscriber corresponding to the subscriber'"'"'s communication device is able to suspend the message retrieval session and answer the incoming contact;

announcing the incoming contact to the subscriber;

receiving, from the subscriber, an acceptance of the incoming contact; and

in response, sending an OK message to a communication device of a contactor making the incoming contact, the OK message comprising the messaging system'"'"'s address, a codec, and a listening port number allowing the contactor to join the subscriber in a new session, wherein the messaging session is suspended in response to the receipt of an acceptance of the incoming contact.

7. The method of claim 6, wherein the providing step comprises the substeps:

assigning, by the messaging system, to the subscriber a temporary address for receiving incoming contacts;

providing the subscriber'"'"'s communication device with information regarding the incoming contact received from a contactor during the message retrieval session between the subscriber'"'"'s communication device and the messaging system; and

routing the incoming contact to the temporary address.

8. The method of claim 7, wherein the providing step comprises the substeps:

when the subscriber successfully logs into the messaging system and initiates the message retrieval session, registering the temporary address as an address for the subscriber;

when the incoming contact arrives, querying the presence server for a current address of the subscriber;

in response to the query, returning, by the presence server, the information, the information including the temporary address;

when the subscriber accepts the incoming contact, performing the routing substep and suspending the message retrieval session so that the subscriber can receive the incoming contact; and

when the subscriber does not accept the incoming contact, not performing the routing substep and initiating, by the messaging system, a messaging session with the contactor.

9. The method of claim 8, wherein, while the messaging system is waiting for a request from the subscriber, the contactor receives a ringback indicator and wherein the providing step comprises the following additional substep:

prior to performing the providing substep, causing the contact to be announced to the subscriber using a barge-in signal, the barge-in signal comprising the information.

10. The method of claim 8, wherein, when the routing substep is performed and the incoming contact is thereafter ended, resuming the message retrieval session with the subscriber from the point at which the session was suspended.

11. A computer readable medium comprising processor executable instructions for performing the steps of claim 6.

12. A method, comprising:

establishing a messaging session between a messaging system and a communication device of a subscriber;

assigning, by the messaging system, a barge-in address, the barge-in address being registered with a presence server;

while the messaging session is in progress, receiving, by a switch and/or server, an incoming contact for the subscriber;

in response, querying, by a presence aware telephony agent in the switch and/or server, the presence server for a current address of the subscriber;

receiving, by the presence aware telephony agent and from the presence server, the barge-in address;

routing, by the presence aware telephony agent, the incoming contact to the barge-in address;

suspending the messaging session;

announcing the incoming contact to the subscriber;

receiving, from the subscriber, an acceptance of the incoming contact; and

in response, sending an OK message to a communication device of a contactor making the incoming contact, the OK message comprising the messaging system'"'"'s address, a codec, and a listening port number allowing the contactor to join the subscriber in a new session, wherein the messaging session is suspended in response to the receipt of an acceptance of the incoming contact.

13. The method of claim 12, further comprising:

confirming an end of the new session; and

resuming the messaging session.

14. The method of claim 12, wherein, when the messaging session is disconnected, the messaging system causes the barge-in address to be unregistered.

15. A computer readable medium comprising processor executable instructions for performing the steps of claim 12.