Interactive pre-programmed voice response system

• US 8,019,056 B2
• Filed: 07/03/2001
• Issued: 09/13/2011
• Est. Priority Date: 07/03/2001
• Status: Expired due to Fees

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Worley, Christopher Scott, Gardner, Robert D.
• Primary Examiner(s): Gauthier, Gerald
• Application Number:
  US09/899,382
• Publication Number:
  US 20030008638A1
• Time in Patent Office: 3,724 Days
• Field of Search: 379 8813- 8816, 379 8819- 8824, 379/88.27, 379/93.17, 379/93.23, 379/211.01, 379/84, 379/88.14, 379/387.01, 379/88.03, 379/88.25, 379/201.11, 4554121-415, 455/466, 455/563, 455/413, 455/414.1, 455/417, 455/418, 455/458, 455/263, 455/566, 455/567, 709/225, 704/260
• US Class Current: 379/88.18
• CPC Class Codes: H04M 1/642 storing speech in digital form
• CPC Class Codes: H04M 1/6505 storing speech in digital form
• CPC Class Codes: H04M 2203/306 Prerecordings to be used during a voice call
• CPC Class Codes: H04M 2203/4581 Sending message identifiers instead of whole messages notification of incoming messages in packet-switching networks H04L51/224
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks

Abstract

As apparatus for responding silently to incoming calls in a communication system. Such an apparatus provides the capability to respond to incoming calls in the communication system which could be, for example, a telephone system, for those cases necessitating minimal disruptions such as wherein the telephone user receiving the call is in a meeting or other group situation. With the system disclosed herein, the telephone user can respond to the caller immediately with pre-recorded responses. Special responses can be pre-recorder for special situations or special callers.

Claims

1. An apparatus for interactively replying to voice messages received via a voice communication device, which comprises:

a memory, wherein the memory is capable of storing multiple personalized vocal responses and a written synopsis of each stored, personalized vocal response;

a store/playback device connected to the memory, wherein the store/playback device is capable of storing the personalized vocal responses in the memory; and

a system control circuit connected to the store/playback device, wherein the system control circuit is capable of communication with the voice communication device including allowing a user to listen to the voice messages received via the voice communication device while the voice message is being received, has capability to select a specified stored, personalized vocal response in reply to a playback command initiated by the user, and has capability to playback, via the system control circuit, the specified stored, personalized vocal response to the voice communication device in reply to the command while the voice message is being received.

2. The apparatus as recited in claim 1 further comprising a visual display connected to the system control circuit, wherein the visual display is capable of displaying the written synopsis of the specified stored, personalized vocal response.

3. The apparatus as recited in claim 1, wherein the system control circuit has capability to further select a record mode in reply to a record mode command initiated by the user, wherein in record mode the record/playback device is capable of recording the personalized vocal responses into the memory.

4. The apparatus as recited in claim 1, wherein the system control circuit has capability to further select a review mode in reply to a review mode command initiated by the user, wherein in review mode the record/playback device is capable of playing back the personalized vocal responses for review by the user.

5. The apparatus as recited in claim 1, wherein the user has capability of issuing the playback command via controls on the system control circuit.

6. The apparatus as recited in claim 1, wherein the user has capability of issuing the playback command via the voice communication device.

7. The apparatus as recited in claim 6, wherein the voice communication device is a telephone.

8. The apparatus as recited in claim 7, wherein the telephone is capable of wireless operation.

9. The apparatus as recited in claim 7, wherein the telephone is a cellular telephone.

10. The apparatus as recited in claim 1, wherein the voice communication device is a telephone.

11. The apparatus as recited in claim 10, wherein the telephone is capable of wireless operation.

12. The apparatus as recited in claim 10, wherein the telephone is a cellular telephone.

13. The apparatus as recited in claim 10, wherein the messages are received via the telephone connected to a telephone system.

14. The apparatus as recited in claim 13, wherein system control circuit adjustment is effected via actuating at least one switch on the telephone.

15. The apparatus as recited in claim 14, wherein the switch on the telephone is a push-button.

16. A method, which comprises the method steps of:

receiving a voice message from a caller via a voice communication device connected to a voice communication system, including allowing a user to listen to the voice message received via the voice communication device as the voice message is being received;

selecting a personalized vocal response as the voice message is being received, wherein the personalized vocal response is selected from multiple personalized vocal responses previously stored in a memory and wherein the selected personalized vocal response is chosen based upon the content of the voice message received;

playing back the selected personalized vocal response to the voice communication device as the voice message is being received; and

repeating the above method steps until the caller disconnects from the voice communication system.

17. The method as recited in claim 16, which further comprises the steps of:

selecting a record mode in reply to a record mode command initiated by the user; and

when in record mode, recording the personalized vocal responses into the memory.

18. The method as recited in claim 16, which further comprises the steps of:

selecting a review mode in reply to a review mode command initiated by the user; and

when in review mode, playing back the personalized vocal responses for review.

19. The method as recited in claim 16, wherein the playback command is issued via controls on a system control circuit connected to a store/playback device.

20. The method as recited in claim 16, wherein the playback command is issued via controls on the voice communication device.

21. The method as recited in claim 16, wherein the voice communication device is a telephone.

22. The method as recited in claim 21, wherein the telephone is capable of wireless operation.

23. The method as recited in claim 21, wherein the telephone is a cellular telephone.

24. The method as recited in claim 21, wherein the messages are received via the telephone connected to a telephone system.

25. The method as recited in claim 21, wherein system control circuit adjustment is effected via actuating at least one switch on the telephone.

26. The method as recited in claim 25, wherein the switch on the telephone is a push-button.