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Systems and methods for generating and testing interactive voice response applications

  • US 8,019,057 B2
  • Filed: 12/21/2005
  • Issued: 09/13/2011
  • Est. Priority Date: 12/21/2005
  • Status: Expired due to Fees
First Claim
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1. A method for testing an interactive voice response application, comprising:

  • storing a plurality of files associated with a plurality of interactive voice response applications;

    receiving a selection from a first user, the selection corresponding to a first one of the plurality of files and the first file comprising a plurality of prompts and being stored in a first format;

    accessing the first file;

    generating a second file based on the first file, the second file including links to audio files associated with the plurality of prompts and being stored in a second format;

    receiving a first input from a second user, the first input identifying the second file;

    displaying text associated with the plurality of prompts to the second user in response to the first input;

    receiving a selection from the second user, the selection corresponding to a first link to a first audio file;

    playing the first audio file to the second user; and

    simultaneously displaying text associated with the first audio file to the second user when the first audio file is being played;

    wherein generating the second file causes a processor to insert links associated with locations where the audio files associated with the plurality of prompts are stored.

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