Method and apparatus for conducting an online information service

• US 8,019,639 B2
• Filed: 07/07/2006
• Issued: 09/13/2011
• Est. Priority Date: 07/07/2005
• Status: Active Grant

• Current Assignee: Sermo, Inc. (Worldone Incorporated)
• Original Assignee: Sermo, Inc. (Worldone Incorporated)
• Inventors: Gardner, Graham, Palestrant, Daniel
• Primary Examiner(s): Boswell; Beth V
• Assistant Examiner(s): McPhillip; Adrian
• Application Number:
  US11/483,393
• Publication Number:
  US 20070061218A1
• Time in Patent Office: 1,894 Days
• Field of Search: 705/7.32, 705/7.37
• US Class Current: 705/7.32
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations
• CPC Class Codes: G06Q 10/06375 Prediction of business process outcome or impact based on a proposed change
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0202 Market predictions or forecasting for commercial activities
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0631 Item recommendations
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 30/08 Auctions
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A system and method is provided that provides an early indication of consensus of opinion among a number of users regarding an event or observation indicated by a user. Such an opinion may be interesting to an information consumer, who may be interested in determining the outcome of the consensus relating to the event or observation, or may otherwise desire to perform surveillance or survey of a particular issue or subject. Such recognition of early events or observations may be useful in different areas, such as healthcare, finance, etc., where initial observations, if provided early, allow resulting decisions to be made much earlier. The opinion may, for instance, be used as an early indicator of problem with a product, company, etc. that would permit an information consumer to perform an action at a much earlier point than if he/she relied on traditional sources of information. Thus, such opinion information may be invaluable as a tool for monitoring events.

Claims

1. A computer implemented method for conducting an online information service, the method comprising acts of:

providing access for a plurality of registered users to an online information service hosted on a computer server, the plurality of registered users comprising at least information consumer users and information provider users;

permitting, by the computer server, the information provider users and the information consumer users to create respective user defined events;

permitting, by the computer server, the information provider users to submit opinions on user defined events;

limiting, by the computer server, the information consumer users to creation of a respective user defined event and monitoring submitted opinions of the information provider users;

providing a computer interface to at least one user of the plurality of registered users, wherein the computer interface is configured to accept information associated with a user defined event, wherein the information associated with the user defined event further comprises a possible outcome of a future event, and wherein the user interface is further configured to accept an observation associated with the possible outcome of the future event;

accepting from the at least one user, over a communication network, information associated with the user defined event, including the possible outcome of the future event;

collecting opinion information from a plurality of the registered information provider users, by the computer server, the opinion information relating to the user-defined event, wherein the opinion information collected from the plurality of information provider users includes at least a respective user'"'"'s opinion on the possible outcome of the future event;

calculating, by a processor, a consensus for the collected opinion information, wherein the consensus includes a determination for the possible outcome of the future event;

compensating, by the computer server, the information provider users in response to submission of respective opinion information relating to the user defined event;

limiting, by the computer server, a length of time for receiving compensation for submission of the opinion information, wherein the act of limiting includes at least one of an act of varying the compensation provided based on a timing of the submission of opinion information, and limiting the length of time based on the calculation of consensus; and

transmitting, over a communication network, at least one of the opinion information and the consensus to at least one information consumer.

2. The method according to claim 1, further comprising an act of permitting the at least one information consumer to define a trigger in a management component displayed in the computer interface, the trigger being activated by at least one parameter associated with the event defined by the at least one user.

3. The method according to claim 2, further comprising an act of activating the trigger upon the creation of an event including the at least one parameter.

4. The method according to claim 2, wherein the event relates to a product, and wherein the trigger, when activated, provides an indication to the at least one information consumer.

5. The method according to claim 3, further comprising:

providing an indication to the at least one information consumer that the trigger was activated in a user interface displayed on a respective host computer, wherein the act of providing includes an act of transmitting, by the computer server, the indication over the communication network for display on the user interface on the respective host computer, and wherein the act of providing the indication occurs in response to the processor matching the user defined event to the at least one parameter.

6. The method according to claim 1, wherein the act of varying the compensation provided based on a timing of the submission of opinion information, includes at least one of:

providing greater compensation for earlier submission of opinion information, and

compensating all submissions prior to a closing time associated with the user defined event and ending compensation after the closing time associated with the user defined event.

7. The method according to claim 6, further comprising an act of conducting a bid process to determine the at least one information consumer to which the opinion information is sold, wherein the act of conducting the bid process includes acts of:

classifying, the user defined event including the observation defining the possible outcome of the future event;

displaying the classification of the user defined event entered by the at least one user defining the possible outcome of the future event in a respective user interface to the at least one information consumer accessed over the communication network;

accepting, in the respective user interface at least one bid submitted by the at least one information consumer for access to at least one of the opinion information and the consensus for the collected opinion information.

8. The method according to claim 1, wherein the act of providing the opinion information to at least one information consumer is responsive to the act of determining a consensus of the collected opinion information.

9. The method according to claim 1, wherein the plurality of users include information providers that are identified experts in a subject field to which the opinion information relates and the method further comprises acts of:

classifying, by the computer server, the user defined event including the observation defining the possible outcome of the future event;

maintaining a profile of at least one of the plurality of users including the information providers, wherein the profile of the at least one of the plurality of users includes an identification of expertise in a subject field;

identifying, by the computer server, at least one of the plurality of users including the information providers based on a match in the classification of the user defined event and the profile of the at least one of the plurality of users; and

notifying, by the computer server, the at least one user of the plurality of users including the information providers that the user defined event including the observation defining the possible outcome of the future event has been created.

10. The method according to claim 1, further comprising an act of maintaining a profile of at least one of the plurality of users.

11. The method according to claim 10, further comprising an act of sending the event defined by at least one user to at least one user based on the maintained profile.

12. The method according to claim 11, further comprising an act of targeting the at least one user to receive the event, wherein the act of targeting is performed responsive to a parameter associated with the maintained profile.

13. The method according to claim 12, wherein the parameter measures an ability of the at least one user to predict event outcomes and the method further comprises an act of updating the maintained profile, by the computer server, in response to an act of determining, by the computer server that a submission of opinion information relating to an future event matched an actual outcome of the future event.

14. The method according to claim 12, wherein the parameter measures an ability of the at least one user to recognize trends in opinions and the method further comprises an act of updating the maintained profile, by the computer server, to reflect the timing of the at least one user'"'"'s submission of opinion information, in response to an act of determining, by the computer server that a submission of opinion information relating to an event matched an actual outcome of the future event.

15. The method according to claim 12, wherein the parameter measures an ability of the at least one user to influence opinions of other users and the method further comprises an act of updating the maintained profile, by the computer server, in response to an act of determining, by the computer server that a submission of opinion information relating to an event matched an actual outcome of the future event.

16. The method according to claim 1, further comprising an act of permitting at least one of the plurality of users to change their opinion on the possible outcome of the future event, wherein the act of permitting the at least one of the plurality of users to change their opinion, includes permitting the at least one user to select a respective submitted opinion on the possible outcome of the future event, and permitting the at least one user to change the submitted respective opinion within the user interface.

22. The method according to claim 1, wherein the user defined event is submitted by an information consumer, and wherein the method further comprises an act of determining the length of time in response to criteria established by the information consumer for the calculation of consensus.

23. The method according to claim 22, wherein the method further comprises an act of funding the compensation, at least in part, by requiring at least one information consumer to submit payment in order to access at least one of the user defined event and the opinion information relating to the user defined event.

24. The method according to claim 1, wherein the method further comprises:

permitting access by at least one information consumer user to at least one of the user defined event and the opinion information responsive to receiving payment from the at least one information consumer user.

25. The method according to claim 1, wherein permitting the information providers to create respective user defined events and submit opinions on user defined events includes permitting free access to the user defined event and the opinions on the user defined events.

26. The method according to claim 1, wherein monitoring submitted opinions includes at least one of accessing the submitted opinions, accessing at least a portion of the submitted opinions, accessing aggregate statistics from submitted opinions, accessing analysis of the submitted opinions by the computer system, and accessing patterns generated by the computer system from the submitted opinions.

17. A system, including at least one processor for executing instructions operatively connected to a memory, configured to conduct an online information service, the system comprising:

an access component configured to provide access to an online information service, wherein the online information service includes a plurality of registered users, wherein the plurality of registered users comprise at least information consumer users and information provider users;

a display component configured to display to the at least one user of the plurality of registered users an interface for entering information associated with a user defined event, wherein the interface is further configured to;

permit the at least one user to establish an observation defining a possible outcome of a future event;

permit the information provider users to submit opinions on the user defined events;

wherein the access component is further configured to limit the information consumer users to creation of a respective user defined event and monitoring submitted opinions of the information provider users;

a communication component configured to accept the information associated with the user defined event, wherein the information associated with the user defined event includes the observation defining the possible outcome of the future event;

a collection component configured to collect opinion information from a plurality of users, the opinion information relating to the event defined by at least one user, and wherein the opinion information includes at least a respective user'"'"'s opinion on the possible outcome of the future event;

a consensus component configured to calculate a consensus for the collected opinion information, wherein the calculation of the consensus includes a determination for the possible outcome of the future event;

a compensation component configured to compensate information provider users in response to submission of respective opinion information relating to the user defined event, wherein the compensation component is further configured to

limit a length of time for receiving compensation, wherein limiting the length of time for receiving compensation includes at least one of varying the compensation provided based on a timing of the submission of opinion information and limiting the length of time based on the calculation of consensus; and

wherein the communication component is configured to transmit over a network, at least one of the opinion information and the consensus to at least one information consumer.

18. The system according to claim 17, wherein the interface is further configured to:

display a plurality of user defined events;

permit selection of at least one of the plurality of user defined events;

provide an indication of an incentive associated with the at least one of the plurality of user defined events, wherein the incentive is based at least in part on a user'"'"'s profile.

19. The system according to claim 17, further comprising a management component displayed in the interface, the management component configured to permit at least one information consumer to define a trigger associated with the user defined event, wherein the trigger is configured to be activated by at least one parameter associated with the user defined event, in response to a determination that the requirements for the at least one parameter have been met.

20. The system according to claim 17, further comprising a user ranking component, wherein the user ranking component is configured to dynamically calculate a user rank.

21. The system according to claim 17, wherein the calculation of the consensus includes a determination that a consensus will not be reached.

27. The system according to claim 17, wherein monitoring submitted opinions includes at least one of accessing the submitted opinions, accessing at least a portion of the submitted opinions, accessing aggregate statistics from submitted opinions, accessing analysis of the submitted opinions by the computer system, and accessing patterns generated by the computer system from the submitted opinions.

28. The system according to claim 17, wherein varying the compensating provided based on a timing of the submission of opinion information, includes at least one of:

providing greater compensation for earlier submission of opinion information; and

compensating all submissions prior to a closing time associated with the user defined event and ending compensation after the closing time associated with the user defined event.