Service interfacing for telephony

• US 8,023,624 B2
• Filed: 11/07/2005
• Issued: 09/20/2011
• Est. Priority Date: 11/07/2005
• Status: Active Grant

• Current Assignee: ACK Ventures Holdings LLC
• Original Assignee: ACK Ventures Holdings LLC
• Inventors: Kargman, Harry B., Strickon, Joshua A.
• Primary Examiner(s): Anwah; Olisa
• Application Number:
  US11/268,422
• Publication Number:
  US 20070116236A1
• Time in Patent Office: 2,143 Days
• Field of Search: 704/270, 704/270.1, 379/142.01, 379/142.04, 379/142.06, 379/142.05, 379/67.1, 379/88.11, 379/88.13, 379/88.19, 379/88.2, 379/88.22, 379/88.23, 379/88.24, 379/207.11
• US Class Current: 379/88.17
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/1058 Shopping and product ordering
• CPC Class Codes: H04M 2207/20 hybrid systems
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04M 7/0036 where the data service is an information service
• CPC Class Codes: H04W 12/06 Authentication
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

During a telephone call between a telephone user and an interactive response system, the user is enabled to use only his voice and key presses on a numeric keypad of his telephone to interactively specify information that can be used to control delivery of content to a visual display of, or a storage medium accessible by, a target telephone which may be a land-line phone, a mobile phone, or some other device acting as a telecommunications device. The target telephone has a visual display or a memory to display or store the delivered content, which may include ringtones, text messages, games, wallpapers, ring-back tones, video clips, web pages, applications, or links to information. The user is enabled to engage in an interaction with the response system that is representative of an interaction between the user and a server connected to the Internet. On behalf of the user, a separate interaction is conducted with the server through the Internet based on the representative interaction. Information is received that can be used to identify the user and the target device. Based on the received information, user authentication information is transmitted to the user, the authentication information is received from the user, and the user is allowed to access a service.

Claims

1. A method comprising

during a voice communication between a user'"'"'s device and an interactive response system, enabling a user to engage in an interaction with the response system that is representative of an interaction between the user and a server connected to the Internet, and, on behalf of the user, conducting a separate interaction with the server based on the representative interaction, and receiving at a mobile device a communication from the server separate from the voice communication with the response system, at least part of the voice communication occurring while at least part of the separate interaction is being conducted.

2. The method of claim 1 in which the communication from the server comprises delivery of content to a storage medium accessible by a target mobile device.

3. The method of claim 1 in which the user'"'"'s device comprises one or more of a mobile computer, or a device acting in the capacity of a telecommunications device.

4. The method of claim 2 in which the storage medium is one or more of an integrated component of the target mobile device, a removable component of the target mobile device, external to the target mobile device, and accessible by the target mobile device through a network.

5. The method of claim 2 in which the storage medium is one or more of a computer memory, a flash memory, a hard disk, and an optical disk.

6. The method of claim 2 in which the content is to be delivered by a supplier of content.

7. The method of claim 6 in which the supplier of content is independent of the interactive response system.

8. The method of claim 2 also including

communicating with a service provider with respect to delivery of the content based on information specified by the user.

9. The method of claim 1 also including

using information provided in connection with the voice communication to manage a user account associated with the user.

10. The method of claim 2 also including

automatically obtaining information during the voice communication that identifies the user, and

using the information identifying the user to instruct a third party to bill the user for the content.

11. The method of claim 10 in which the third party provides telephone services to the user.

12. The method of claim 2 in which the content comprises at least one of a ringtone, a text message, a wallpaper, a ring-back tone, a video clip, a web page, an application, and a link to information that can be accessed by the target mobile device.

13. The method of claim 8 in which the service provider is independent of the interactive response system.

14. The method of claim 8 in which the information about delivery of content includes an identification of the content.

15. The method of claim 1 in which the user communicates billing information during the interaction with the response system.

16. The method of claim 1 in which the voice communication is conducted on a bandwidth-limited channel and the separate interaction is conducted on a higher-bandwidth channel.

17. The method of claim 1 in which at least part of the voice communication occurring while at least part of the separate interaction is being conducted comprises at least part of the voice communication and part of the separate interaction with the server occurring at the same time.

18. The method of claim 1 in which at least part of the voice communication and part of the separate interaction with the server occur at different times.

19. The method of claim 1 in which the user'"'"'s device comprises a mobile phone.

20. The method of claim 1 in which the interactive response system comprises an IVR system.

21. The method of claim 1 in which the server is independent of the interactive response system.

22. The method of claim 1 also including

automatically obtaining information during the voice communication that identifies the user, and

using the information identifying the user to provide information identifying the user to the server.

23. The method of claim 1 also including

automatically obtaining information during the voice communication that identifies a target device for content delivery, and

using the information identifying the target device for content delivery to facilitate the delivery of content.

24. The method of claim 23 in which the information that identifies the target device for content delivery comprises at least one or more of a caller ID, a subscriber ID, or a handle.

25. The method of claim 23 also including managing an account of the user based on the automatically obtained information and the information specified by the user.

26. The method of claim 1 in which the mobile device receiving the communication from the server is the user'"'"'s device.

27. The method of claim 1 in which the mobile device receiving the communication from the server is a mobile device other than the user'"'"'s device.

28. The method of claim 23 in which the information identifying the target device for content delivery also identifies the user.

29. The method of claim 1 also including

automatically obtaining information during the voice communication that identifies the user, and

using the information identifying the user to facilitate delivery of content.

30. The method of claim 2 in which the content comprises a ringtone.

31. The method of claim 2 in which the content comprises a text message.

32. The method of claim 2 in which the content comprises a game.

33. The method of claim 2 in which the content comprises a wallpaper.

34. The method of claim 2 in which the content comprises a ring-back tone.

35. The method of claim 2 in which the content comprises a video clip.

36. The method of claim 2 in which the content comprises a web page.

37. The method of claim 2 in which the content comprises an application.

38. The method of claim 2 in which the content comprises a link to information that can be accessed by the target mobile device.

39. The method of claim 2 in which the content comprises downloadable digital media.

40. The method of claim 23 in which the information that identifies the target device comprises an address associated with the target device.

41. The method of claim 29 in which the information that identifies the user comprises an address associated with the user.

42. The method of claim 41 in which the address associated with the user is an e-mail address.

43. The method of claim 41 in which the address associated with the user is a telephone number.

44. The method of claim 29 in which the information that identifies the user comprises an address associated with the user'"'"'s device.

45. The method of claim 1 further comprising using information specified by the user during the interaction with the response system to facilitate the delivery of content.

46. The method of claim 1 in which the voice communication comprises a telephone call.

47. The method of claim 1 in which the user'"'"'s device comprises a telephone.

48. The method of claim 1 in which the separate interaction with the server is conducted through the Internet.

49. The method of claim 1 in which the communication from the server comprises delivery of content to a visual display of a target mobile device.

50. The method of claim 49 in which the content is to be delivered by a supplier of content.

51. The method of claim 50 in which the supplier of content is independent of the interactive response system.

52. The method of claim 49 also including

communicating with a service provider with respect to delivery of the content based on information specified by the user.

53. The method of claim 52 in which the service provider is independent of the interactive response system.

54. The method of claim 52 in which the information about delivery of content includes an identification of the content.

55. The method of claim 49 also including

automatically obtaining information during the voice communication that identifies the user, and

using the information identifying the user to instruct a third party to bill the user for the content.

56. The method of claim 55 in which the third party provides telephone services to the user.

57. The method of claim 49 in which the content comprises at least one of a ringtone, a text message, a wallpaper, a ring-back tone, a video clip, a web page, an application, and a link to information that can be accessed by the mobile device.

58. The method of claim 49 in which the content comprises a ringtone.

59. The method of claim 49 in which the content comprises a text message.

60. The method of claim 49 in which the content comprises a game.

61. The method of claim 49 in which the content comprises a wallpaper.

62. The method of claim 49 in which the content comprises a ring-back tone.

63. The method of claim 49 in which the content comprises a video clip.

64. The method of claim 49 in which the content comprises a web page.

65. The method of claim 49 in which the content comprises an application.

66. The method of claim 49 in which the content comprises a link to information that can be accessed by the target mobile device.

67. The method of claim 49 in which the content comprises downloadable digital media.

68. An interactive response system comprising

a communications interface configured to engage in a voice communication with a user'"'"'s device, the voice communication including an interaction representative of an interaction between the user and a server connected to the Internet, and

a services interface configured to conduct, on behalf of the user, a separate interaction with the server based on the representative interaction, at least part of the voice communication occurring while at least part of the separate interaction is being conducted, and enable the user to receive at a mobile device a communication from the server separate from the voice communication with the response system.

69. The interactive response system of claim 68 in which the voice communication comprises a telephone call.

70. The interactive response system of claim 68 in which the user'"'"'s device comprises a telephone.

71. The interactive response system of claim 68 in which the services interface is configured to conduct the separate interaction with the server through the Internet.

72. The interactive response system of claim 68 in which

the communications interface is configured to automatically obtain information during the voice communication that identifies a target device for content delivery, and

the services interface is configured to use the information identifying the target device for content delivery to facilitate the delivery of content.

73. The interactive response system of claim 72 in which the information that identifies the target device for content delivery comprises at least one or more of a caller ID, a subscriber ID, or a handle.

74. The interactive response system of claim 72 in which the information that identifies the target device comprises an address associated with the target device.

75. The interactive response system of claim 68 in which

the communications interface is configured to automatically obtain information during the voice communication that identifies the user, and

the services interface is configured to use the information identifying the user to facilitate delivery of content.

76. The interactive response system of claim 75 in which the information that identifies the user comprises an address associated with the user.

77. The interactive response system of claim 76 in which the address associated with the user is an e-mail address.

78. The interactive response system of claim 76 in which the address associated with the user is a telephone number.

79. The interactive response system of claim 75 in which the information that identifies the user comprises an address associated with the user'"'"'s device.