System and method for providing language interpretation
First Claim
1. A method of providing a language interpretation service, comprising:
- providing a language access telephone number that a caller speaking a first language and having a business need dials to place a telephone call to a language interpretation service to obtain language interpretation assistance;
receiving a language access telephone call at the language interpretation service provider from the caller;
identifying, after the telephone call is initiated, the first language from a plurality of languages with a voice recognition system so as to provide the caller with an interpreter that can translate between the first language and a second language, wherein the interpreter is associated with the language interpretation service provider; and
permitting the interpreter to telephonically engage an agent representing a merchant that can serve the business need of the caller, wherein the agent speaks the second language and the interpreter translates a conversation between the caller and the agent.
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Accused Products
Abstract
A method and system of providing a language interpretation service is disclosed. A language access number, such as an 811 number, can be provided. The language access number can be used to place a telephone call to a language interpretation service for language assistance. A language access telephone call is received at the language interpretation service provider from a caller speaking a first language. The caller places the language access telephone call by dialing the language access number. The caller has at least one business need. The first language is identified so as to provide the customer with an interpreter that can translate between a first language and a second language. The interpreter can be associated with the language interpretation service provider. The interpreter can telephonically engage an agent representing a merchant that can serve the at least one business need of the caller. The first agent speaks the second language and the interpreter translates a conversation between the caller and the agent.
121 Citations
44 Claims
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1. A method of providing a language interpretation service, comprising:
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providing a language access telephone number that a caller speaking a first language and having a business need dials to place a telephone call to a language interpretation service to obtain language interpretation assistance; receiving a language access telephone call at the language interpretation service provider from the caller; identifying, after the telephone call is initiated, the first language from a plurality of languages with a voice recognition system so as to provide the caller with an interpreter that can translate between the first language and a second language, wherein the interpreter is associated with the language interpretation service provider; and permitting the interpreter to telephonically engage an agent representing a merchant that can serve the business need of the caller, wherein the agent speaks the second language and the interpreter translates a conversation between the caller and the agent. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A method of providing language interpretation service, comprising:
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providing a language access telephone number wherein that a caller speaking a first language and having a business need dials to place a telephone call to a language interpretation service to obtain language interpretation assistance; receiving a language access telephone call at the language interpretation service provider from the caller; identifying, after the telephone call is initiated, the first language from a plurality of languages with a voice recognition system so as to provide the caller with an interpreter that can translate between the first language and the second language, wherein the interpreter is associated with the language interpretation service provider; permitting the interpreter to telephonically engage a first agent representing a first business distinct from the language interpretation service provider that can serve a business need of the caller, wherein the first agent speaks the second language and the interpreter translates a conversation between the caller and the first agent; and determining whether the caller elects to be connected to a second business, wherein if the caller elects to be connected to a second business the interpreter telephonically engages a second agent representing the second business, wherein the second agent speaks the second language and the interpreter translates a second conversation between the caller and the second agent. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31)
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32. A system for providing language interpretation, comprising:
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an incoming call telephonic module associated with a language interpretation provider that (i) receives an incoming telephone call from a caller speaking a first language and having a business need that dials a language access telephone number to obtain language interpretation assistance and (ii) identifies, after the telephone call is initiated, the first language from a plurality of languages with a voice recognition system so as to provide the caller with an interpreter that can translate between the first language and a second language; and an outgoing call telephonic module that permits the interpreter to telephonically engage an agent representing a merchant that can serve the business need, wherein the agent speaks a second language and the interpreter translates a conversation between the caller and the agent. - View Dependent Claims (33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44)
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Specification