Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website

CAFC
  • US 8,024,668 B2
  • Filed: 05/05/2008
  • Issued: 09/20/2011
  • Est. Priority Date: 07/31/2002
  • Status: Active Grant
First Claim
Patent Images

1. One or more computer-readable non-transitory storage media embodying software operable when executed to:

  • use a feedback icon viewable on the particular web page to solicit page-specific feedback concerning a particular web page of a website from a user that has accessed the particular web page;

    in response to the user selecting the feedback icon, automatically communicate a request for a feedback window to a remote computer system that is separate from a computer system hosting the website, the feedback window allowing the user to provide the page-specific feedback concerning the particular web page;

    receive the feedback window from the remote computer system;

    present the feedback window to the user; and

    receive the page-specific feedback concerning the particular web page from the user for reporting to a website owner, the page-specific feedback concerning the particular web page being provided using the feedback window.

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