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Call intercept methods, such as for customer self-support on a mobile device
US 8,036,645 B2
Filed
: 03/09/2010
Issued
: 10/11/2011
Est. Priority Date
: 02/20/2004
Status: Expired due to Fees
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Current Assignee
Nuance Communications, Inc.
(Microsoft Corporation)
Original Assignee
Nuance Communications, Inc.
(Microsoft Corporation)
Inventors
Beinikis, Linda
,
Roundtree, Brian
,
Allan, Kevin
,
Rush, Keldon
Primary Examiner(s)
LY, NGHI H
Application Number
US12/720,624
Publication Number
US 20100159902A1
Time in Patent Office
581 Days
Field of Search
455/414.1, 455/412.1, 455/425, 270/328, 270/338
US Class Current
455/414.1
CPC Class Codes
G06F 9/454
Multi-language systems; Loc...
G06F 9/45512
Command shells
H04L 67/04
specially adapted for termi...
H04L 67/125
involving control of end-de...
H04M 1/72406
by software upgrading or do...
H04M 1/72427
for supporting games or gra...
H04M 1/72445
for supporting Internet bro...
H04M 1/72451
according to schedules, e.g...
H04M 1/72457
according to geographic loc...
H04M 2250/56
including a user help function
H04M 3/493
Interactive information ser...
H04M 3/51
Centralised call answering ...
H04W 4/16
Communication-related suppl...
H04W 8/22
Processing or transfer of t...
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