System and method for reporting to a website owner user reactions to particular web pages of a website
DC CAFCFirst Claim
1. One or more computer-readable non-transitory storage media embodying software operable when executed to:
- provide a user-selectable element viewable on each of a plurality of particular web pages of a website upon initial display of a particular web page and soliciting page-specific user feedback concerning the particular web page upon initial display of the particular web page, the user-selectable element appearing identically and behaving consistently on each of the plurality of particular web pages; and
receive the page-specific user feedback concerning the particular web page for reporting to an interested party, the page-specific user feedback concerning the particular webpages having been provided by a user while the user remained at the particular web page, and the page-specific user feedback comprising one or more page-specific subjective ratings of the particular web page and one or more associated page-specific open-ended comments concerning the particular web page, the page-specific user feedback allowing the interested party to access page-specific subjective ratings and associated page-specific open-ended comments across the plurality of particular web pages to identify one or more particular web pages for which the page-specific user feedback is notable relative to page-specific user feedback for other particular web pages;
wherein the user-selectable element is viewable within a browser window upon initial display of the particular web page and remains viewable within the browser window, at least prior to the user selection, regardless of user scrolling.
7 Assignments
Litigations
2 Petitions
Accused Products
Abstract
In certain embodiments, a system is provided for measuring page-specific user feedback concerning each of a plurality of particular web pages. A user-selectable element is viewable on and solicits page-specific user feedback concerning each such web page upon initial display of the web page, the element appearing identically and behaving consistently on each such web page. Software associated with the element is operable to receive the feedback concerning the web page for reporting, the feedback comprising one or more page-specific subjective ratings of the web page and one or more associated page-specific open-ended comments concerning the web page, the feedback allowing an interested party to access page-specific subjective ratings and associated page-specific open-ended comments across the plurality of web pages to identify one or more web pages for which the feedback is notable.
52 Citations
33 Claims
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1. One or more computer-readable non-transitory storage media embodying software operable when executed to:
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provide a user-selectable element viewable on each of a plurality of particular web pages of a website upon initial display of a particular web page and soliciting page-specific user feedback concerning the particular web page upon initial display of the particular web page, the user-selectable element appearing identically and behaving consistently on each of the plurality of particular web pages; and receive the page-specific user feedback concerning the particular web page for reporting to an interested party, the page-specific user feedback concerning the particular webpages having been provided by a user while the user remained at the particular web page, and the page-specific user feedback comprising one or more page-specific subjective ratings of the particular web page and one or more associated page-specific open-ended comments concerning the particular web page, the page-specific user feedback allowing the interested party to access page-specific subjective ratings and associated page-specific open-ended comments across the plurality of particular web pages to identify one or more particular web pages for which the page-specific user feedback is notable relative to page-specific user feedback for other particular web pages; wherein the user-selectable element is viewable within a browser window upon initial display of the particular web page and remains viewable within the browser window, at least prior to the user selection, regardless of user scrolling. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. One or more computer-readable non-transitory storage media embodying software operable when executed to:
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provide a first element viewable on each of a plurality of particular web pages of a website upon initial display of a particular web page and soliciting page-specific user feedback concerning the particular web page upon initial display of the particular web page, the first element appearing identically and behaving consistently on each of the plurality of particular web pages; provide a second element displayed in response to user selection of the first element and soliciting one or more page-specific subjective ratings of the particular web page and one or more associated page-specific open-ended comments concerning the particular web page, the second element appearing identically and behaving consistently each time it is displayed in response to user selection of the first element viewable on a particular web page; receive the user selection of the first element and initiate display of the second element in response; and receive the page-specific user feedback comprising one or more page-specific subjective ratings of the particular web page and one or more associated page-specific open-ended comments concerning the particular web page for reporting to an interested party, the page-specific user feedback concerning the particular webpages having been provided by a user while the user remained at the particular web page, and the page-specific user feedback allowing the interested party to access page-specific subjective ratings and associated page-specific open-ended comments across the plurality of particular web pages to identify one or more particular web pages for which the page-specific user feedback is notable relative to page-specific user feedback for other particular web pages; wherein the first element is viewable within a browser window upon initial display of the particular web page and remains viewable within the browse window, at east prior to the user selection, regardless of user scrolling. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
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18. A method comprising:
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using a user-selectable element viewable on each of a plurality of particular web pages of a website upon initial display of a particular web page to solicit page-specific user feedback concerning the particular web page from the user, the user-selectable element appearing identically and behaving consistently on each of the plurality of particular web pages; and using software associated with the user-selectable element to receive the page-specific user feedback concerning the particular web page for reporting to an interested party, the page-specific user feedback concerning the particular webpages having been provided by a user while the user remained at the particular web page, and the page-specific user feedback comprising one or more page-specific subjective ratings of the particular web page and one or more associated page-specific open-ended comments concerning the particular web page, the page-specific user feedback allowing the interested party to access page-specific subjective ratings and associated page-specific open-ended comments across the plurality of particular web pages to identify one or more particular web pages for which the page-specific user feedback is notable relative to page-specific user feedback for other particular web pages; wherein;
the user-selectable element is viewable within a browser window upon initial display of the particular web page; and
the method further comprises causing the user-selectable element to remain viewable within the browser window, at least prior to the user selection, regardless of user scrolling. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25)
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26. A method comprising:
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using a first element viewable on each of a plurality of particular web pages of a website upon initial display of a particular web page to solicit page-specific user feedback concerning the particular web page, the first element appearing identically and behaving consistently on each of the plurality of particular web pages; using a second element displayed in response to user selection of the first element to solicit one or more page-specific subjective ratings of the particular web page and one or more associated page-specific open-ended comments concerning the particular web page, the second element appearing identically and behaving consistently each time it is displayed in response to user selection of the first element viewable on a particular web page; using software associated with the first element to receive the user selection of the first element and initiate display of the second element in response; and using software associated with the second element to receive the page-specific user feedback, the page-specific user feedback concerning the particular webpages having been provided by a user while the user remained at the particular web page, and comprising one or more page-specific subjective ratings of the particular web page and one or more associated page-specific open-ended comments concerning the particular web page for reporting to an interested party, the page-specific user feedback allowing the interested party to access page-specific subjective ratings and associated page-specific open-ended comments across the plurality of particular web pages to identify one or more particular web pages for which the page-specific user feedback is notable relative to page-specific user feedback for other particular web pages; wherein;
the first element is viewable within a browser window upon initial display of the particular web page; and
the method further comprises causing the first element to remain viewable within the browser window, at least at least prior to the user selection, regardless of user scrolling. - View Dependent Claims (27, 28, 29, 30, 31, 32, 33)
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Specification