Event recorder for portable media device

• US 8,044,795 B2
• Filed: 08/04/2009
• Issued: 10/25/2011
• Est. Priority Date: 02/28/2007
• Status: Active Grant

• Current Assignee: Apple Inc.
• Original Assignee: Apple Inc.
• Inventors: Fadell, Anthony, Tupman, David
• Primary Examiner(s): Trieu; Van T.
• Application Number:
  US12/535,564
• Publication Number:
  US 20090289789A1
• Time in Patent Office: 812 Days
• Field of Search: 340/539.11, 340/539.26, 340/539.27, 340/539.28, 340/539.29, 340/500, 340/501, 340/506, 340/517, 340/10.41, 340/665, 320/113, 320/132, 333/56, 333/55.R
• US Class Current: 340/539.11
• CPC Class Codes: G11B 20/18 Error detection or correction; Testing , e.g. of drop-outs
• CPC Class Codes: G11B 27/36 Monitoring, i.e. supervising the progress of recording or reproducing for digital recording G11B20/00 and s.gr.; for monitoring, testing or measuring of TV recorders of the type covered by H04N5/76 and subgroups, see H04N17/06

Abstract

Operational parametric sensing and event recording capabilities are provided for portable electronic devices such as media players, cell phones, laptop computers, and the like that takes the form of a standalone sensing unit or as an integrated component of the portable electronic device.

Claims

1. A portable electronic device, comprising:

in the portable electronic device;

a sensing circuit adapted to monitor a physical status of the portable electronic device and generate corresponding physical status data;

a recording device coupled with the sensing circuit adapted to record the physical status data received from the sensing circuit; and

a processor coupled to the recording device, wherein the processor executes computer code for using the received physical status data to determine if a manner of operation of the portable electronic device by a user is improper and can damage or reduce the useful operating life of the portable electronic device.

2. The portable electronic device as recited in claim 1, wherein the processor executes computer code for determining a likely cause of a portable electronic device malfunction;

wherein the portable electronic device is at least partially inoperative or damaged.

3. The portable electronic device as recited in claim 2, wherein the processor further executes computer code for determining if the likely cause of the portable electronic device malfunction is due to the improper manner of operation of the portable electronic device by the user.

4. The portable electronic device as recited in claim 3, wherein if it is determined that the improper manner of operation of the portable electronic device by the user is not the likely cause of the device malfunction, then the processor executes computer code for determining if the device malfunction is due to a manufacturing defect or a design defect.

5. The portable electronic device as recited in claim 3, wherein if it is determined that the improper manner of operation of the portable electronic device by the user is the likely cause of the device malfunction, then the processor further executes computer code for determining if a repair operation to correct the device malfunction is covered by a manufacturer warranty.

6. The portable electronic device as recited in claim 1, wherein the sensing circuit includes a plurality of sensing devices each adapted to monitor a corresponding physical parameter.

7. The portable electronic device as recited in claim 6, wherein the plurality of sensing devices includes at least a temperature sensing device, or an accelerometer, or a battery charging sensing device.

8. The portable electronic device as recited in claim 1, wherein the portable electronic device is a portable media player.

9. A method of evaluating an operational status of a portable electronic device having at least a processor, comprising:

in the portable electronic device;

monitoring a physical status of the portable electronic device

generating corresponding physical status data in accordance with the monitoring;

recording the physical status data;

using at least some of the recorded plurality of physical status data to determine if a manner of operation of the portable electronic device by a user is improper and can damage or reduce the useful operating life of the portable electronic device.

10. The method as recited in claim 9, further comprising:

determining a likely cause of a portable electronic device malfunction that renders the portable electronic device at least partially inoperative or damaged.

11. The method as recited in claim 10, further comprising:

determining if the likely cause of the portable electronic device malfunction is due to the improper manner of operation of the portable electronic device by the user.

12. The method as recited in claim 11, further comprising:

determining if the device malfunction is due to a manufacturing defect or a design defect if it is determined that the improper manner of operation of the portable electronic device by the user is not the likely cause of the device malfunction.

13. The method as recited in claim 10, further comprising:

determining if a repair operation to correct the device malfunction is covered by a manufacturer warranty if it is determined that the improper manner of operation of the portable electronic device by the user is the likely cause of the device malfunction.

14. The method as recited in claim 9, wherein the monitoring is carried out by a plurality of sensing devices each adapted to monitor a corresponding physical status data.

15. The method as recited in claim 14, wherein the plurality of sensing devices includes at least a temperature sensing device, or an accelerometer, or a battery charging sensing device.

16. An automated troubleshooting guide of a portable electronic device to evaluate a cause of a malfunction in the operation of the portable electronic device and to provide a corrective action, comprising:

in the portable electronic device;

a sensing circuit adapted to monitor a physical status of the portable electronic device and generate corresponding physical status data;

a recording device coupled with the sensing circuit adapted to record the physical status data received from the sensing circuit; and

a processor coupled to the recording device, wherein the processor provides a fault analysis based on at least recorded physical status data retrieved from the recording device, wherein the fault analysis includes at least a fault analysis summary, wherein the fault analysis summary includes at least an indication of a detected fault that renders the portable electronic device at least partially inoperative and an indication of a corrective action.

17. The automated troubleshooting guide as recited in claim 16, wherein when a fault analysis summary request is provided to the portable electronic device, the processor responds to the fault analysis summary by providing the requested fault analysis summary in real time.

18. The automated troubleshooting guide as recited in claim 17, wherein the user of the portable electronic device provides the fault analysis summary request.

19. The automated troubleshooting guide as recited in claim 16, wherein the user of the portable electronic device uses the corrective action to correct the detected fault without requiring customer service intervention.

20. A method of automatically providing a troubleshooting guide of a portable electronic device to evaluate a cause of a malfunction in the operation of the portable electronic device and to provide a corrective action, comprising:

in the portable electronic device;

monitoring a physical status of the portable electronic device;

generating corresponding physical status data based on the monitoring;

recording the physical status data; and

providing a fault analysis based on at least recorded physical status data, wherein the fault analysis includes at least a fault analysis summary, wherein the fault analysis summary includes at least an indication of a detected fault that renders the portable electronic device at least partially inoperative and a corrective action.

21. The method as recited in claim 20, wherein when a fault analysis summary request is provided to the portable electronic device, the processor responds to the fault analysis summary by providing the requested fault analysis summary in real time.

22. The method as recited in claim 21, wherein the user of the portable electronic device provides the fault analysis summary request.

23. The method as recited in claim 22, wherein the user of the portable electronic device uses the corrective action to correct the detected fault without requiring customer service intervention.