System and method for ordered processing of telecommunicaion service orders
First Claim
1. A method for processing telecommunication service orders, the method comprising:
- receiving a telecommunication service order, the telecommunication service order comprising a digital image;
automatically parsing, by an analyzer, the digital image of the service order using automated image processing to recognize messages within the digital image to determine what types of work must be performed to complete the service order, wherein recognizing the messages within the digital image includes identify where the messages are found on the telecommunication service order and identifying other messages in proximity to one another, wherein determining the types of work that must be performed to complete the service order includes distinguishing between two or more different types of work including a first type of work, a second type of work, and a third type of work, wherein the first type of work involves the modification of telephony switches in a telecommunication network, the second type of work involves processes such as the physical installation, manipulation, or connection of telecommunication hardware, and the third type of work involves software processing, such as the establishment of billing codes or the automated establishment of services over existing physical resources;
automatically determining, by the analyzer, in what order to complete the work that must be performed to complete the service order by matching messages found in the telecommunication service order with messages in a message table and applying analysis rules to determine what actions to take based upon the messages found in the telecommunication service order, wherein determining in what order to complete the work includes identification of steps in the order completion process that must be completed prior to initiating subsequent steps; and
routing the service order to external systems for completion in the order that it was determined that the work must be performed to complete the service order.
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Accused Products
Abstract
The present invention provides a system and method for the automated routing and processing of telecommunication service orders. A system and method in accordance with the present invention may further prioritize the analysis and processing of telecommunication service orders, identify and classify past due telecommunication service orders for analysis and processing, and manage the order of completion of components of a telecommunication service order. A system and process in accordance with the present invention receives a service order and parses it to find messages on the service order that are included on a message table. Analysis rules provide actions to be taken with a service order based on the messages found in the service order.
30 Citations
15 Claims
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1. A method for processing telecommunication service orders, the method comprising:
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receiving a telecommunication service order, the telecommunication service order comprising a digital image; automatically parsing, by an analyzer, the digital image of the service order using automated image processing to recognize messages within the digital image to determine what types of work must be performed to complete the service order, wherein recognizing the messages within the digital image includes identify where the messages are found on the telecommunication service order and identifying other messages in proximity to one another, wherein determining the types of work that must be performed to complete the service order includes distinguishing between two or more different types of work including a first type of work, a second type of work, and a third type of work, wherein the first type of work involves the modification of telephony switches in a telecommunication network, the second type of work involves processes such as the physical installation, manipulation, or connection of telecommunication hardware, and the third type of work involves software processing, such as the establishment of billing codes or the automated establishment of services over existing physical resources; automatically determining, by the analyzer, in what order to complete the work that must be performed to complete the service order by matching messages found in the telecommunication service order with messages in a message table and applying analysis rules to determine what actions to take based upon the messages found in the telecommunication service order, wherein determining in what order to complete the work includes identification of steps in the order completion process that must be completed prior to initiating subsequent steps; and routing the service order to external systems for completion in the order that it was determined that the work must be performed to complete the service order. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A system for processing telecommunication service order, the system comprising:
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a processing unit configured to maintain a message table, the message table comprising messages that may be found in a service order; maintain analysis rules, the analysis rules providing actions to be taken with a service order based on the messages found in the service order; receive a service order, the service order being a digital image; automatically parse the service order using an automated image processing technique to recognize messages within the service order; analyze the service order by applying the analysis rules to determine at least two of a plurality of actions to take with the service order based upon the messages found in the service order in comparison with the messages in the message table, wherein the analyze step includes identify where the messages are found on the service order and identifying other messages in proximity to one another, wherein determining at least two of the plurality of actions to take with the service order includes distinguishing between two or more different types of work including a first type of work, a second type of work, and a third type of work, wherein the first type of work involve the modification of telephony switches in a telecommunication network, the second type of work involve processes such as the physical installation, manipulation, or connection of telecommunication hardware, and the third type of work involve software processing, such as the establishment of billing codes or the automated establishment of services over existing physical resources; determine which of the plurality of actions to take with the service order must occur prior to other of the plurality of actions; and perform the plurality of actions with the service order in the order determined. - View Dependent Claims (8, 9, 10, 11, 12, 13, 14, 15)
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Specification