Messaging advise in presence-aware networks

• US 8,064,574 B2
• Filed: 09/30/2008
• Issued: 11/22/2011
• Est. Priority Date: 01/20/2003
• Status: Expired due to Fees

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Brunson, Gordon R., Zmolek, Andrew Charles
• Primary Examiner(s): Patel; Hemant
• Application Number:
  US12/242,538
• Publication Number:
  US 20090034700A1
• Time in Patent Office: 1,148 Days
• Field of Search: 370259-271, 370351-356, 379 671- 8828, 379/201.01, 4554121-417, 709201-203, 709/206, 709/207, 709217-219, 709227-229
• US Class Current: 379/88.12
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/10 Multimedia information
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/4015 where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference
• CPC Class Codes: H04L 65/762 at the source reformatting of additional data in video distribution servers H04N21/2355
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/652 Call initiation triggered by text message
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations:

• • (a) provide a subscriber'"'"'s communication device with information regarding an incoming contact during a messaging session between the subscriber'"'"'s communication device and the messaging system;
  • (b) provide the subscriber'"'"'s communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber'"'"'s communication device is available;
  • (c) provide the subscriber'"'"'s communication device with a text message relating to a voice message from a different first party received by the messaging system;
  • (d) in response to the subscriber'"'"'s communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber'"'"'s communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address;
  • (e) while a contact between the subscriber and a different third party is in progress, provide the subscriber'"'"'s communication device with information respecting the at least one eligible message from the third party;
  • (f) transform an audio messaging session between the messaging system and the communication device of a contacting party into a graphical user interface-based audio session; and
  • (g) transform the audio messaging session into a session having a video channel or both audio and video channels.

Claims

1. A method for providing a subscriber with information regarding one or more messages, comprising:

a messaging system subscribing with a presence server for contact events associated with a subscriber;

while a contact between the subscriber and at least one other party is in progress, providing from the messaging system to the subscriber a request to receive a defined subset of messages;

receiving, at the messaging system from a communication device of the subscriber, a response to the request for the defined subset of messages; and

presenting at least some of the messages in the defined subset of messages to the subscriber while the contact is in progress.

2. The method of claim 1, wherein the predefined subset of messages is at least one of waiting messages, unplayed messages, unviewed messages, and stored messages.

3. The method of claim 1, further comprising:

searching for any messages having both an address associated with the subscriber and an address associated with the other party.

4. The method of claim 3, further comprising:

based on predetermined rules, filtering the messages identified in the search to form the defined subset of messages.

5. The method of claim 1, wherein, in the presenting step, at least some of the subset of messages are displayed to both the subscriber and the other party.

6. The method of claim 1, wherein none of the subset of messages are displayed to the other party.

7. The method of claim 1, wherein in the providing step the other party is also provided with a request to receive the defined subset of messages.

8. The method of claim 1, wherein in the presenting step the at least some of the messages are displayed to the subscriber while the contact is in progress.

9. The method of claim 1, wherein the messaging system subscribes with the presence server by sending a SUBSCRIBE message to the presence server.

17. A non-transitory computer-readable medium comprising processor-executable instructions that, when executed by a processor, perform the method of claim 1.

10. A messaging system configured to provide a subscriber with information regarding one or more messages by subscribing with a presence server for contact events associated with the subscriber, provide the subscriber with a request to receive a defined subset of messages while the subscriber is involved in a communication session with at least one other party, receive from a communication device operate by the subscriber a response to the request for the defined subset of messages, and then cause at least some of the messages in the defined subset of messages to be presented to the subscriber while the communication session is in progress.

11. The messaging system of claim 10, wherein a SUBSCRIBE message is transmitted to the presence server to subscribe for contact events associated with the subscriber.

12. The messaging system of claim 10, wherein the defined subset of messages is at least one of waiting messages, unplayed messages, unviewed messages, and stored messages.

13. The messaging system of claim 10, wherein the defined subset of messages includes messages having both an address associated with the subscriber and an address associated with the other party.

14. The messaging system of claim 13, wherein the messaging system applies predetermined rules to filter messages from a group of messages.

15. The messaging system of claim 10, wherein the messaging system is further configured to cause a message in the subset of messages to be displayed to both the subscriber and the other party.

16. The messaging system of claim 10, wherein the messaging system is further configured to provide the other party with a request to receive the defined subset of messages.