Messaging advise in presence-aware networks

• US 8,098,799 B2
• Filed: 10/01/2008
• Issued: 01/17/2012
• Est. Priority Date: 01/20/2003
• Status: Expired due to Fees

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Brunson, Gordon R., Zmolek, Andrew Charles
• Primary Examiner(s): Patel, Hemant
• Application Number:
  US12/243,009
• Publication Number:
  US 20090022289A1
• Time in Patent Office: 1,203 Days
• Field of Search: 370/259, 370351-356, 379 671- 8828, 379/201.01, 4554121-417, 709201-207, 709217-232, 709/237, 715/700, 715/701, 715716-722, 715/727, 715/728, 725/37, 725/38, 725/31, 725/86, 725/105, 725/106, 725/109, 725120-123, 725/135
• US Class Current: 379/88.13
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/10 Multimedia information
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/4015 where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference
• CPC Class Codes: H04L 65/762 at the source reformatting of additional data in video distribution servers H04N21/2355
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/652 Call initiation triggered by text message
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations:

• • (a) provide a subscriber'"'"'s communication device with information regarding an incoming contact during a messaging session between the subscriber'"'"'s communication device and the messaging system;
  • (b) provide the subscriber'"'"'s communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber'"'"'s communication device is available;
  • (c) provide the subscriber'"'"'s communication device with a text message relating to a voice message from a different first party received by the messaging system;
  • (d) in response to the subscriber'"'"'s communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber'"'"'s communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address;
  • (e) while a contact between the subscriber and a different third party is in progress, provide the subscriber'"'"'s communication device with information respecting the at least one eligible message from the third party;
  • (f) transform an audio messaging session between the messaging system and the communication device of a contacting party into a graphical user interface-based audio session; and
  • (g) transform the audio messaging session into a session having a video channel or both audio and video channels.

Claims

1. A method for providing message-related information to a contacting party, comprising:

receiving a voice contact to a first communication device of a subscriber from a second communication device of a contacting party;

in response to receiving the voice contact, a messaging system associated with the subscriber transmitting session parameters via a single message to the second communication device, the session parameters including parameters for establishing an audio session with the second communication device as well as parameters for establishing a graphical user interface-based session with the second communication device wherein the single message comprises SIP OK message;

effecting an audio session between the messaging system and the second communication device;

thereafter performing at least one of the following steps;

(i) transforming the audio session into a graphical user interface-based audio session between the messaging system and the second communication device by modifying the audio session to become an audio channel for the graphical user interface-based session; and

(ii) transforming the audio session into a session between the messaging system and the second communication device also having a video channel, wherein the audio and video channels are both established based on the session parameters included in the single message; and

providing message-related information to the second communication device of the contacting party via the transformed session.

2. The method of claim 1, wherein the thereafter performing step comprises the steps of:

providing a Universal Resource Locator or URL of the messaging system to the second communication device in the single message;

when a request, containing the URL, is received from the second communication device, performing step (i).

3. The method of claim 2, wherein in step (i) the audio session is configured as a telephone user interface or TUI session and the TUI session is modified to become the audio channel for the graphical user interface-based session.

4. The method of claim 2, wherein, when no request containing the URL is received within a predetermined period of time, step (ii) is performed.

5. The method of claim 4, wherein the thereafter performing step comprises the steps of:

when no request containing the URL is received within a predetermined period of time, providing an invite message to the second communication device, the invite comprising audio information and information regarding a video interaction between the messaging system and the second communication device.

6. The method of claim 5, wherein the video interaction information comprises information regarding a video channel between the messaging system and the second communication device and application information regarding the graphical user interface-based session between the messaging system and the second communication device and further comprising:

when the second communication device is determined to have an audio-only capability, the session between the messaging system and the second communication device is conducted as a telephone user interface or TUI session.

7. The method of claim 5, wherein the video interaction information comprises information regarding a video channel between the messaging system and the second communication device and application information regarding the graphical user interface-based session between the messaging system and the second communication device and further comprising:

when the second communication device is determined to have a application-based capability for conducting the graphical user interface-based session, a URL is provided by the messaging system to the second communication device to launch the graphical user interface-based session.

8. The method of claim 5, wherein the video interaction information comprises information regarding a video channel between the messaging system and the second communication device and application information regarding the graphical user interface-based session between the messaging system and the second communication device and further comprising:

when the second communication device is determined to have an audio and video capability, the session between the messaging system and the second communication device is transformed into a session having both audio and video channels.

9. The method of claim 1, wherein the single message comprising the session parameters is provided to the second communication device regardless of any known capabilities of the second communication device.

10. The method of claim 2, wherein the URL is provided in a HyperText Markup Language page.

11. The method of claim 2, wherein the URL is provided in an Instant Message.

12. A messaging system configured to receive a voice contact to a first communication device of a subscriber from a second communication device of a contacting party, in response to receiving the voice contact, transmit session parameters to the second communication device via a single message, the session parameters including parameters for establishing an audio session with the second communication device as well as parameters for establishing a graphical user interface-based session with the second communication device wherein the single message comprises SIP OK message, wherein the messaging system is further configured to effect an audio session with the second communication device and thereafter provide message-related information to the second communication device via a transformed session that is created by performing at least one of the following functions:

(i) transforming the audio session into a graphical user interface-based audio session by modifying the audio session to become an audio channel for the graphical user interface-based session; and

(ii) transforming the audio session into a session also having a video channel, wherein the audio and video channels are both established based on the session parameters included in the single message.

13. The messaging system of claim 12, wherein the messaging system is further configured to provide a Universal Resource Locator or URL of the messaging system to the second communication device in the single message.

14. The messaging system of claim 13, wherein the URL is provided in a HyperText Markup Language page.

15. The messaging system of claim 13, wherein the URL is provided in an Instant Message.

16. The messaging system of claim 12, wherein the single message comprising the session parameters is provided to the second communication device regardless of any known capabilities of the second communication device.