Messaging advise in presence-aware networks

• US 8,107,597 B2
• Filed: 09/30/2008
• Issued: 01/31/2012
• Est. Priority Date: 01/20/2003
• Status: Expired due to Fees

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Brunson, Gordon R., Zmolek, Andrew Charles
• Primary Examiner(s): Patel, Hemant
• Application Number:
  US12/242,484
• Publication Number:
  US 20090022287A1
• Time in Patent Office: 1,218 Days
• Field of Search: 370259-271, 370351-356, 379 671- 8828, 379/201.01, 4554121-417, 709201-207, 709217-232
• US Class Current: 379/88.12
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/10 Multimedia information
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/4015 where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference
• CPC Class Codes: H04L 65/762 at the source reformatting of additional data in video distribution servers H04N21/2355
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/652 Call initiation triggered by text message
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations:

• • (a) provide a subscriber'"'"'s communication device with information regarding an incoming contact during a messaging session between the subscriber'"'"'s communication device and the messaging system;
  • (b) provide the subscriber'"'"'s communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber'"'"'s communication device is available;
  • (c) provide the subscriber'"'"'s communication device with a text message relating to a voice message from a different first party received by the messaging system;
  • (d) in response to the subscriber'"'"'s communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber'"'"'s communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address;
  • (e) while a contact between the subscriber and a different third party is in progress, provide the subscriber'"'"'s communication device with information respecting the at least one eligible message from the third party;
  • (f) transform an audio messaging session between the messaging system and the communication device of a contacting party into a graphical user interface-based audio session; and
  • (g) transform the audio messaging session into a session having a video channel or both audio and video channels.

Claims

1. A method for updating a subscriber regarding the receipt of one or more new messages, comprising:

receiving, at a messaging system, a new message for a subscriber;

determining whether a communication device associated with the subscriber is available based on the messaging system receiving, from a presence server, a notification that the subscriber is available;

determining that the new message is not a call answer message; and

when the communication device associated with the subscriber is determined to be available and when the new message is determined not to be a call answer message, transmitting a notification to the subscriber, wherein the notification contains information associated with the new message as well as information identifying a number of waiting messages for the subscriber.

2. The method of claim 1, wherein the new message is one of a voice message and a text message.

3. The method of claim 1, wherein the communication device is available when at least one of the following statements is true:

the communication device has an unexpired registered address, and the subscriber used the communication device within a predetermined time period.

4. The method of claim 1, wherein the information in the notification further comprises one or more of an identity of an originator of a waiting message, a time of receipt of a waiting message, and the content of a waiting message.

5. The method of claim 1, further comprising:

based on predetermined rules, determining whether the subscriber is to be notified when one or more new messages is received for the subscriber;

when the subscriber is to receive a status update, performing the transmitting step; and

when the subscriber is not to receive a status update, not transmitting a notification to the subscriber.

6. The method of claim 1, further comprising:

when a communication device associated with the subscriber is unavailable, not transmitting a notification to the subscriber.

7. The method of claim 1, wherein the transmitting step comprises the step of:

determining a type of the communication device such that, when the device is configured to receive a text message, the notification is a text message and, when the device is not configured to receive a text message, the communication device is contacted to initiate an audio session for providing at least the information to the subscriber'"'"'s communication device.

8. The method of claim 1, wherein transmitting a notification to the subscriber comprises sending an INVITE message to the subscriber'"'"'s communication device.

9. The method of claim 8, wherein the INVITE message comprises the messaging system'"'"'s SDP payload.

10. The method of claim 9, wherein transmitting a notification to the subscriber further comprises receiving an OK message from the subscriber'"'"'s communication device.

11. The method of claim 10, wherein the notification is transmitted to the subscriber'"'"'s communication device after a media session has been established between the subscriber'"'"'s communication device and the messaging system.

20. A non-transitory computer-readable medium comprising processor-executable instructions that, when executed by a processor, perform the method of claim 1.

12. A messaging system configured to receive a new message for a subscriber, determine whether a communication device associated with the subscriber is available based on the messaging system receiving, from a presence server, a notification that the subscriber is available, determine that more than a predetermined number of messages are waiting for the subscriber and the new messages is not a call answer message, and, when the communication device associated with the subscriber is determined to be available and only when there are more than the predetermined number of messages waiting for the subscriber and the new message is determined not to be a call answer message, transmit a notification to the subscriber, wherein the notification contains information associated with the new message as well as information identifying a number of waiting messages for the subscriber.

13. The system of claim 12, wherein the new message is one of a voice message and a text message.

14. The system of claim 12, wherein the communication device is available when at least one of the following statements is true:

the communication device has an unexpired registered address, and the subscriber used the communication device within a predetermined time period.

15. The system of claim 12, wherein the information in the notification further comprises one or more of an identity of an originator of a waiting message, a time of receipt of a waiting message, and the content of a waiting message.

16. The system of claim 12, wherein the messaging system is further configured to, based on predetermined rules, determine whether the subscriber is to be notified when one or more new messages is received for the subscriber and then apply the following rule set:

when the subscriber is to receive a status update, performing the transmitting step; and

when the subscriber is not to receive a status update, not transmitting a notification to the subscriber.

17. The system of claim 12, wherein the messaging system is further configured to, when a communication device associated with the subscriber is unavailable, not transmit a notification to the subscriber.

18. The system of claim 12, wherein the messaging system is further configured to determine a type of the communication device such that, when the device is configured to receive a text message, the notification is a text message and, when the device is not configured to receive a text message, the communication device is contacted to initiate an audio session for providing at least the information to the subscriber'"'"'s communication device.

19. The system of claim 12, wherein transmitting a notification to the subscriber comprises sending an INVITE message to the subscriber'"'"'s communication device, wherein the INVITE message comprises the messaging system'"'"'s SDP payload and wherein transmitting a notification to the subscriber further comprises receiving an OK message from the subscriber'"'"'s communication device.