Method and system for delegation of travel arrangements by a temporary agent

• US 8,117,073 B1
• Filed: 09/17/2004
• Issued: 02/14/2012
• Est. Priority Date: 09/17/2004
• Status: Expired due to Fees

• Current Assignee: Deem, Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Original Assignee: Rearden Commerce Inc
• Inventors: Orttung, Mark, Gilligan, Geff, GaBany, Jay
• Primary Examiner(s): Gart, Matthew S
• Assistant Examiner(s): Hayles, Ashford S
• Application Number:
  US10/943,608
• Time in Patent Office: 2,706 Days
• Field of Search: 705/26, 455/416
• US Class Current: 705/26
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G06Q 30/0617 Representative agent

Abstract

A method and system for delegation of service procurement by a temporary agent. In one embodiment, in response to an event, a first entity is automatically identified to adjust travel or meeting plans pre-established for one or more group members. The identified first entity adjusts the pre-established travel or meeting plans for one or more members, and notifies one or more group members of the adjustment to the pre-established travel or meeting plans. In one embodiment, the identified first entity is at least one of the one or more group members, not one of the one or more group members, or a software agent. In one embodiment, in response to an unavailability of the first entity, a predetermined alternative first entity is identified to adjust the pre-established travel or meeting plans. In one embodiment, in response to receiving a decline from one or more group members, the one or more group members are presented with one or more second travel or meeting adjustments. In one embodiment, the adjusting of the pre-established travel or meeting plans is based at least in part on a profile of one or more group members.

Claims

1. A computer implemented method comprising:

in response to an unexpected travel event, automatically identifying, via a computing device, a sole first entity to adjust travel or meeting plans pre-established for one or more group members, the first entity having exclusive authority over the one or more group members to make adjustments to travel;

appointing, via the computing device, a human group manager as the first entity;

determining, via the computing device, that the human group manager, as the first entity, is unable to timely respond to the unexpected travel event;

when the human group manager is unavailable, applying, via the computing device, a set of predetermined rules to accomplish an escalation to check a series of alternatives to the human group manager until an available alternative to the human group manager is found to make adjustments to travel;

identifying, via the computing device, according to the set of predetermined rules to accomplish an escalation, a software agent as the first entity in substitution for the human group manager;

receiving, via the computing device, information from the identified first entity concerning adjusting the pre-established travel or meeting plans for the one or more members;

changing, via the computing device, the travel or meeting plans for a first member of the one or more group members based on criticality of attendance by the first member of the one or more group members at a travel destination or meeting as a primary requisite;

changing, via the computing device, the travel or meeting plans for at least a second member of the one or more group members as a secondary requisite, after the changing of the travel or meeting plans for the first member;

changing, via the computing device, the travel plans for the one or more members of the group members based on synchronizing the travel plans among the one or more group members as a tertiary requisite, after the changing of the travel or meeting plans for the second member;

making accessible, via the computing device, to the identified first entity information regarding a modification of the pre-established travel or meeting plans; and

automatically notifying, via the computing device, the one or more group members of the modification of the pre-established travel or meeting plans, the modification involving new travel arrangements.

2. The method of claim 1, wherein a second party created the pre-established travel or meeting plans.

3. The method of claim 1, further comprising:

in response to an unavailability of the first entity, identifying a predetermined alternative first entity to adjust the pre-established travel or meeting plans.

4. The method of claim 3, wherein the unavailability of the first entity includes one of the first entity not responding within a predetermined period of time, and the first entity being previously designated as unavailable.

5. The method of claim 1, wherein the adjusting of the pre-established plans further includes:

presenting one or more group members with one or more first travel or meeting adjustments in response to the event; and

in response to receiving approval from one or more group members, proceeding with the travel or meeting adjustment for the respective group member.

6. The method of claim 5, further including:

in response to receiving a decline from one or more group members, presenting one or more group members with one or more second travel or meeting adjustments.

7. The method of claim 1, wherein the adjusting the pre-established travel or meeting plans is based at least in part on a profile of one or more group members.

8. The method of claim 7, wherein the profile is at least one of scheduled meetings or events, and meetings or events to be scheduled.

9. The method of claim 1, wherein the adjusting the pre-established travel or meeting plans includes:

taking into account a pre-determined critical factor in the pre-established travel or meeting plans for a particular group member; and

altering the pre-established travel or meeting plans for other group members only when the pre-determined critical factor can be satisfied.

10. The method of claim 1, further comprising:

subsequent to the receiving information about the identified first entity adjusting, separately notifying the first entity of one or more adjustments to the pre-established travel or meeting plans that are to be made in response to the event.

11. A non-transitory machine readable medium having stored thereon a set of instructions, which when executed by a computing device, cause the computing device to perform a method comprising:

in response to an unexpected travel event, automatically identifying a sole first entity to adjust travel or meeting plans pre-established for one or more group members, the first entity having exclusive authority over the one or more group members to make adjustments to travel;

appointing a human group manager as the first entity;

determining that the human group manager, as the first entity, is unable to timely respond to the unexpected travel event;

when the human group manager is unavailable, applying a set of predetermined rules to accomplish an escalation to check a series of alternatives to the human group manager until an available alternative to the human group manager is found to make adjustments to travel;

identifying, according to the set of predetermined rules to accomplish an escalation, a software agent as the first entity in substitution for the human group manager;

receiving information from the identified first entity concerning adjusting the pre-established travel or meeting plans for the one or more members;

changing, via the computing device, the travel or meeting plans for a first member of the one or more group members based on criticality of attendance by the first member of the one or more group members at a travel destination or meeting as a primary requisite;

changing, via the computing device, the travel or meeting plans for at least a second member of the one or more group members as a secondary requisite, after the changing of the travel or meeting plans for the first member;

changing, via the computing device, the travel plans for the one or more members of the group members based on synchronizing the travel plans among the one or more group members as a tertiary requisite, after the changing of the travel or meeting plans for the second member;

making accessible, via the computing device, to the identified first entity information regarding a modification of the pre-established travel or meeting plans; and

automatically notifying via the computing device, the one or more group members of the modification of the pre-established travel or meeting plans, the modification involving new travel arrangements.

12. The machine readable medium of claim 11, wherein a second party created the pre-established travel or meeting plans.

13. The machine readable medium of claim 11, further comprising:

in response to an unavailability of the first entity, identifying a predetermined alternative first entity to adjust the pre-established travel or meeting plans.

14. A system comprising:

a processor;

a network connection; and

a memory having stored thereon a set of instructions, which when executed by the processor cause the processor to perform a method comprising;

in response to an unexpected travel event, automatically identifying a sole first entity to adjust travel or meeting plans pre-established for one or more group members, the first entity having exclusive authority over the one or more group members to make adjustments to travel;

appointing a human group manager as the first entity;

determining that the human group manager, as the first entity, is unable to timely respond to the unexpected travel event;

when the human group manager is unavailable, applying a set of predetermined rules to accomplish an escalation to check a series of alternatives to the human group manager until an available alternative to the human group manager is found to make adjustments to travel;

identifying, according to the set of predetermined rules to accomplish an escalation, a software agent as the first entity in substitution for the human group manager;

receiving information from the identified first entity concerning adjusting the pre-established travel or meeting plans for the one or more members;

changing, via a computing device, the travel or meeting plans for a first member of the one or more group members based on criticality of attendance by the first member of the one or more group members at a travel destination or meeting as a primary requisite;

changing, via the computing device, the travel or meeting plans for at least a second member of the one or more group members as a secondary requisite, after the changing of the travel or meeting plans for the first member;

changing, via the computing device, the travel plans for the one or more members of the group members based on synchronizing the travel plans among the one or more group members as a tertiary requisite, after the changing of the travel or meeting plans for the second member;

making accessible, via the computing device, to the identified first entity information regarding a modification of the pre-established travel or meeting plans; and

automatically notifying, via the computing device, the one or more group members of the modification of the pre-established travel or meeting plans, the modification involving new travel arrangements.

15. The system of claim 14, wherein the adjusting of the pre-established plans further includes:

presenting one or more group members with one or more first travel or meeting adjustments in response to the event; and

in response to receiving approval from one or more group members, proceeding with the travel or meeting adjustment for the respective group member.

16. The system of claim 15, further including:

in response to receiving a decline from one or more group members, presenting one or more group members with one or more second travel or meeting adjustments.

17. The system of claim 14, wherein the adjusting the pre-established travel or meeting plans is based at least in part on a profile of one or more group members.

18. The system of claim 17, wherein the profile is at least one of scheduled meetings or events, and meetings or events to be scheduled.