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Just-in-time training of deployed skill support personnel via cell phone multimedia

  • US 8,131,311 B2
  • Filed: 03/25/2008
  • Issued: 03/06/2012
  • Est. Priority Date: 03/26/2007
  • Status: Active Grant
First Claim
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1. A method of transmitting content information to a user using a predetermined content delivery format, the method comprising the following steps:

  • receiving a phone call from a communication device associated with the user;

    determining a phone number associated with the user based on information received in connection with the phone call;

    using the phone number to identify a service provider associated with the user communication device;

    transmitting a plurality of test messages to the user communication device, each test message having a different format;

    receiving a reply from the user communication device in response to a selected one of the plurality of test messages which results in a desired delivery of the test message in a preferred format.

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