System and method for providing support services using administrative rights on a client computer
First Claim
1. A method for enabling a support program to provide services using administrative rights on a client computer for a user without administrative rights, comprising the steps of:
- creating a global administrative account on a domain server for a computer network, wherein the administrative rights of the client computer are managed by the global administrative account;
activating the support program on the client computer;
storing global administrative account access information in a encrypted file;
enabling the support program to download and decrypt the encrypted file;
creating a process with administrative rights via the support program using the global administrator account on the domain server, wherein the process allows a user of the client computer without administrative rights to perform trouble shooting and problem resolution on the client computer;
enabling support services with administrative rights for the user of the client computer without administrative rights using the process, wherein the support services are used by the user of the client computer without administrative rights to perform trouble shooting and problem resolution on the client computer; and
removing the process with administrative rights for the user without administrative rights from the client computer where administrative services were provided once the trouble shooting and problem resolution is complete.
2 Assignments
0 Petitions
Accused Products
Abstract
A method is provided for enabling a support program to provide services using imported administrative rights on a client computer for a user without administrative rights. The method includes the operation of creating a global administrative account on a domain server for a computer network. In addition, the support program can be activated on the client computer. A further operation is creating a process with administrative rights from the support program using the global administrator account on the domain server. The support services enabled with administrative rights can then to be provided for the client computer using the process created with administrative rights.
23 Citations
30 Claims
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1. A method for enabling a support program to provide services using administrative rights on a client computer for a user without administrative rights, comprising the steps of:
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creating a global administrative account on a domain server for a computer network, wherein the administrative rights of the client computer are managed by the global administrative account; activating the support program on the client computer; storing global administrative account access information in a encrypted file; enabling the support program to download and decrypt the encrypted file; creating a process with administrative rights via the support program using the global administrator account on the domain server, wherein the process allows a user of the client computer without administrative rights to perform trouble shooting and problem resolution on the client computer; enabling support services with administrative rights for the user of the client computer without administrative rights using the process, wherein the support services are used by the user of the client computer without administrative rights to perform trouble shooting and problem resolution on the client computer; and removing the process with administrative rights for the user without administrative rights from the client computer where administrative services were provided once the trouble shooting and problem resolution is complete. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A method for enabling a support program to provide support services using imported administrative rights on a client computer without administrative rights being granted to an end user on the client computer, comprising the steps of:
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creating a global administrative account on a domain server in communication with a computer network, wherein the administrative rights of the client computer are managed by the global administrative account; activating the support program on the client computer where the end user does not have administrative rights, wherein activating the support program includes activating a support program to perform trouble shooting and problem resolution on the client computer; storing global administrative account access information in a strongly encrypted file; enabling the support program to download and decrypt the strongly encrypted file; creating a process with administrative rights via the support program using the global administrator account that exists on the domain server, wherein the process allows the end user without administrative rights to perform trouble shooting and problem resolution on the client computer; enabling administrative support services with administrative rights for the end user without administrative rights from the process, wherein administrative support services are provided to the end user without administrative rights to perform troubleshooting and problem resolution on the client computer through the Internet; and removing the process with administrative rights for the end user without administrative rights from the client computer where administrative services were provided once the trouble shooting and problem resolution is complete. - View Dependent Claims (18, 19, 20, 21)
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22. A system for enabling a support program to provide services that use administrative rights on a client computer without administrative rights being granted to an end user of the client computer on a local computer network, comprising:
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a domain server in communication with the local computer network; a global administrative account, including global administrative account access information in a strongly encrypted file, configured to reside on the domain server; a support program stored on the client computer configured to direct administrative services on the client computer to perform trouble shooting and problem resolution on the client computer, the support program being installed on the client computer from the Internet, the support program enabled to download and decrypt the strongly encrypted file; an administrative process created by the support program using the global administrative account, wherein the administrative process is configured to provide web enabled support services using administrative rights obtained from the global administrative account to allow an end user, without administrative rights, to perform trouble shooting and problem resolution on the client computer; and wherein the system is configured to remove the process with administrative rights for the end user without administrative rights from the client computer where administrative services were provided once the trouble shooting and problem resolution is complete. - View Dependent Claims (23, 24, 25, 26, 27, 28)
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29. A system for enabling a support program to provide services that use administrative rights on a client computer without administrative rights being granted to an end user of the client computer on a local computer network, comprising:
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a domain server means for communicating with the local computer network; a global administrative account means, including global administrative account access information in a strongly encrypted file, for providing administrative rights and configured to reside on the domain server; a support program means for directing administrative services on the client computer to perform trouble shooting and problem resolution on the client computer, the support program means being installed on the client computer from the Internet, the support program means enabled to download and decrypt the strongly encrypted file; an administrative process means created by the support program using the global administrative account, wherein the administrative process is configured for providing web enabled support services using administrative rights obtained from the global administrative account means to allow an end user, without administrative rights, to perform trouble shooting and problem resolution on the client computer; and wherein the system is configured to remove the process with administrative rights for the end user without administrative rights from the client computer where administrative services were provided once the trouble shooting and problem resolution is complete.
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30. An article of manufacture, comprising:
a non-transitory computer usable medium having computer readable program code embodied therein for enabling a support program to provide services using administrative rights on a client computer for a user without administrative rights, the computer readable program code in the article of manufacture comprising; computer readable program code for creating a global administrative account on a domain server for a computer network, wherein the administrative rights of the client computer are managed by the global administrative account; computer readable program code for activating the support program on the client computer, wherein activating the support program includes activating a support program to perform trouble shooting and problem resolution on the client computer; computer readable program code for storing global administrative account access information in a strongly encrypted file; computer readable program code for enabling the support program to download and decrypt the strongly encrypted file; computer readable program code for creating a process with administrative rights via the support program using the global administrator account on the domain server, wherein the process allows the user without administrative rights to perform trouble shooting and problem resolution on the client computer; computer readable program code for enabling support services with administrative rights from the process for the user without administrative rights to perform troubleshooting and problem resolution on the client computer, wherein the support services are provided to the client computer; and computer readable program code for removing the process with administrative rights for the user without administrative rights from the client computer where administrative services were provided once the trouble shooting and problem resolution is complete.
Specification