Interactive voice enabled email notification and alert system and method
First Claim
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1. A communication system, comprising:
- a first communication server;
first software executing at the first server from a non-transitory machine-readable medium coupled to the server;
rules and data stored in a repository accessible to the software;
network ports for receiving and sending communications; and
a third-party server executing a second set of software from memory and having access to a second set of rules;
wherein, upon receiving a communication in a first protocol and addressed to a first destination, the first communication server, executing the first software, accesses the rules to determine if the first communication qualifies for alternative delivery from the first destination and protocol, and if so, transmits the first communication in original protocol to the third-party server, which determines alternative protocol and destination from the rules that are different from the first protocol and destination, and converts and delivers the communication to the alternative protocol and destination.
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Abstract
An interactive, voice-enabled email message notification and alert system 10 and method are disclosed. The system 10 relates to computer and communication systems and more particularly to delivery of electronic mail and other forms of electronic messages over the public switched and wireless telephone networks.
5 Citations
14 Claims
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1. A communication system, comprising:
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a first communication server; first software executing at the first server from a non-transitory machine-readable medium coupled to the server; rules and data stored in a repository accessible to the software; network ports for receiving and sending communications; and a third-party server executing a second set of software from memory and having access to a second set of rules; wherein, upon receiving a communication in a first protocol and addressed to a first destination, the first communication server, executing the first software, accesses the rules to determine if the first communication qualifies for alternative delivery from the first destination and protocol, and if so, transmits the first communication in original protocol to the third-party server, which determines alternative protocol and destination from the rules that are different from the first protocol and destination, and converts and delivers the communication to the alternative protocol and destination. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A communication method, comprising the steps of:
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(a) receiving a communication in a first protocol and addressed to a first destination by a first communication server via a network port, the server executing software from memory; (b) accessing a stored rule set to determine if the first communication qualifies for alternative delivery from the first destination and first protocol; (c) if the first communication qualifies, transmitting the communication to a third party server executing a second set of software from memory and having access to a second set of rules; (d) determining by the third party server an alternative protocol and an alternative destination for the communication, both of which are different from the first protocol and destination; and (e) converting and delivering the communication accordingly by the third party server. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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Specification