Method and system of remote diagnostic, control and information collection using a dynamic linked library of multiple formats and multiple protocols with restriction on protocol

• US 8,204,997 B2
• Filed: 07/28/2005
• Issued: 06/19/2012
• Est. Priority Date: 05/17/2000
• Status: Active Grant

• Current Assignee: Ricoh Company Limited
• Original Assignee: Ricoh Company Limited
• Inventors: Motoyama, Tetsuro, Fong, Avery
• Primary Examiner(s): Backer, Firmin
• Assistant Examiner(s): BUI, JONATHAN A
• Application Number:
  US11/191,045
• Publication Number:
  US 20060031538A1
• Time in Patent Office: 2,518 Days
• Field of Search: 709/224, 709/228
• US Class Current: 709/228
• CPC Class Codes: H04L 41/0213 Standardised network management protocols, e.g. simple network management protocol [SNMP]
• CPC Class Codes: H04L 41/022 Multivendor or multi-standard integration
• CPC Class Codes: H04L 41/0226 Mapping or translating multiple network management protocols
• CPC Class Codes: H04L 41/046 comprising network management agents or mobile agents therefor

Abstract

A method, system and computer program product for (1) collecting information from a remote application unit and/or (2) diagnosing or controlling the remote application unit. By utilizing a shareable computer code device (e.g., a dynamic linked library), a new application can utilize tested, proven code without having to reproduce existing functionality. Moreover, by supporting multiple data formats and/or multiple communication protocols, a computer code device increases the likelihood that a supported format and/or protocol will be either receivable or understandable by a receiver.

Claims

1. A computer-implemented method of reporting event data of an apparatus to at least one predetermined remote computer, comprising:

obtaining the event data of the apparatus by monitoring events associated with internal state changes, monitored by a plurality of applications and within the apparatus, and monitoring user interaction with at least one application executed by the apparatus, the monitoring occurring independently of communications from the predetermined remote computer;

selecting, by a monitoring system of the apparatus, at least one combination of one of a plurality of Internet application layer protocols including at least two different ones of Simple Mail Transfer Protocol (SMTP), File Transfer Protocol (FTP), and Hypertext Transfer Protocol (HTTP), which are supported by the apparatus, and a data format to transfer a message based on a protocol selection command from an application configured to monitor an internal state change, or selecting a default Internet application layer and data format setting; and

when the at least one combination is selected in the selecting step,

determining the validity of each of the selected at least one combination,

generating a message that includes the obtained event data of the apparatus for each different data format of the selected at least one combination determined to be valid in the determining step, wherein the generating step is performed in response to the internal state change within the apparatus, and the obtained event data includes an indication of a problem within the apparatus and the monitored user interaction with the at least one application executed by the apparatus, and

sending, by a communication unit of the apparatus, each generated message via the corresponding Internet application layer protocol of the selected at least one combination determined to be valid in the determining step, when the internal state change occurs in the apparatus, wherein

the selecting step comprises selecting at least two combinations of one of the plurality of Internet application layer protocols and a data format based on a protocol selection command received from a respective one of the plurality of applications.

2. The method of claim 1, wherein the obtaining step comprises:

receiving the event data from the application of the apparatus.

3. The method of claim 1, wherein the generating step comprises:

generating an electronic mail message.

4. The method of claim 3, wherein the sending step comprises:

transmitting the electronic mail message using an Internet email protocol.

5. The method of claim 1, wherein the generating step comprises:

generating the message including a unique identifier that corresponds to the apparatus.

6. The method of claim 1, wherein the apparatus is one of an image handling device and a household appliance.

7. A system for reporting event data of an apparatus to at least one predetermined remote computer, comprising:

means for obtaining the event data of the apparatus by monitoring events associated with internal state changes, monitored by a plurality of applications and within the apparatus, and monitoring user interaction with at least one application executed by the apparatus, the monitoring occurring independently of communications from the predetermined remote computer;

means for selecting at least one combination of one of a plurality of Internet application layer protocols including at least two different ones of Simple Mail Transfer Protocol (SMTP), File Transfer Protocol (FTP), and Hypertext Transfer Protocol (HTTP), which are supported by the apparatus, and a data format to transfer a message based on a protocol selection command from an application configured to monitor an internal state change, or selecting a default Internet application layer and data format setting;

means for determining the validity of each of the selected at least one combination,

means for generating a message that includes the obtained event data of the apparatus for each different data format of the selected at least one combination determined to be valid by the means for determining, wherein the means for generating generates the message in response to the internal state change within the apparatus, and the obtained event data includes an indication of a problem within the apparatus and the monitored user interaction with the at least one application executed by the apparatus; and

means for sending each generated message via the corresponding Internet application layer protocol of the selected at least one combination determined to be valid by the determining means, when the internal state change occurs in the apparatus, wherein

the means for selecting selects at least two combinations of one of the plurality of Internet application layer protocols and a data format based on a protocol selection command received from a respective one of the plurality of applications.

8. The system of claim 7, wherein the means for obtaining comprises:

means for receiving the event data from the application of the apparatus.

9. The system of claim 7, wherein the means for generating the message includes means for generating an electronic mail message.

10. The system of claim 9, wherein the means for sending comprises:

means for transmitting the electronic mail message using an Internet email protocol.

11. The system of claim 7, wherein the means for generating comprises:

means for generating the message including a unique identifier that corresponds to the apparatus.

12. The system of claim 7, wherein the means for obtaining the event data comprises:

means for obtaining the event data of the apparatus, wherein the apparatus is one of an image handling device and a household appliance.

13. A non-transitory computer readable storage medium having embedded therein instructions, which when executed by a processor, cause the processor to perform a method for reporting event data of an apparatus to at least one predetermined remote computer, the method comprising:

obtaining the event data of the apparatus by monitoring events associated with internal state changes, monitored by a plurality of applications and of the apparatus, and monitoring user interaction with at least one application executed by the apparatus, the monitoring occurring independently of communications from the predetermined remote computer;

selecting, by a monitoring system of the apparatus, at least one combination of one of a plurality of Internet application layer protocols including at least two different ones of Simple Mail Transfer Protocol (SMTP), File Transfer Protocol (FTP), and Hypertext Transfer Protocol (HTTP), which are supported by the apparatus, and a data format to transfer a message based on a protocol selection command from an application configured to monitor an internal state change, or selecting a default Internet application layer and data format setting; and

when the at least one combination is selected in the selecting step,

determining the validity of each of the selected at least one combination,

generating a message that includes the obtained event data of the apparatus for each different data format of the selected at least one combination determined to be valid in the determining step, wherein the generating is performed in response to the internal state change within the apparatus, and the obtained event data includes an indication of a problem within the apparatus and the monitored user interaction with the at least one application executed by the apparatus, and

sending each generated message via the corresponding Internet application layer protocol of the selected at least one combination determined to be valid in the determining step, when the internal state change occurs in the apparatus, wherein

the selecting comprises selecting at least two combinations of one of the plurality of Internet application layer protocols and a data format based on a protocol selection command received from a respective one of the plurality of applications.

14. The non-transitory computer readable storage medium of claim 13, wherein the obtaining comprises:

receiving the event data from the application of the apparatus.

15. The non-transitory computer readable storage medium of claim 13, wherein the generating comprises:

generating an electronic mail message.

16. The non-transitory computer readable storage medium of claim 15, wherein the sending comprises:

transmitting the electronic mail message using an Internet email protocol.

17. The non-transitory computer readable storage medium of claim 13, wherein the generating comprises:

generating the message including a unique identifier that corresponds to the apparatus.

18. The non-transitory computer readable storage medium of claim 13, wherein the apparatus is one of an image handling device and a household appliance.