Interface for management of auditory communications

• US 8,209,185 B2
• Filed: 08/31/2004
• Issued: 06/26/2012
• Est. Priority Date: 09/05/2003
• Status: Active Grant

• Current Assignee: Emc IP Holding Company LLC (Dell Technologies Inc.)
• Original Assignee: EMC Corporation (Dell Technologies Inc.)
• Inventors: Claudatos, Christopher Hercules, Andruss, William Dale
• Primary Examiner(s): Shah, Paras
• Application Number:
  US10/931,681
• Publication Number:
  US 20050055213A1
• Time in Patent Office: 2,856 Days
• Field of Search: 704/270, 704/231, 704/233, 704/275, 379/1.03, 379/88.11, 379/88.01, 379/88.04, 379/88.13, 379/88.14, 379/67.1, 707/2, 707/3
• US Class Current: 704/275
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656

Abstract

A method, article of manufacture, and apparatus for presenting an auditory recording having associated data representing at least one term identified in the recording is disclosed. In an embodiment, this comprises providing a visual representation of the term, providing a link associated with an occurrence of the term in the recording, and when the link is selected, playing a portion of the recording corresponding to the occurrence of the term. A portion of the recording following the portion corresponding to the occurrence of the term may be played.

Claims

1. A method of presenting an auditory recording having associated data representing at least one term identified in the recording, comprising:

automatically identifying the term in real-time, wherein automatically identifying the term includes positively or negatively comparing a set of terms stored as auditory elements with the auditory recording to a set of auditory representations, wherein the set of terms are identified in the auditory recording based on one or more policies, wherein the one or more policies are invoked based on the identified term, wherein the one or more invoked policies comprise data regarding Sarbanes-Oxley, HIPAA, SEC, NASD, or corporate regulations;

creating metadata associated with the recording based on the one or more invoked policies;

determining an action to perform based on the one or more invoked policies;

providing a visual representation of the term;

providing a count indicating number of times the term appeared in an auditory content of the recording;

providing a link associated with an occurrence of the term in an auditory content of the recording, wherein the auditory recording is not transcribed; and

when the link is selected, playing a portion of the recording corresponding to the occurrence of the term and at least a portion of the recording following the portion corresponding to the occurrence of the term.

2. The method as recited in claim 1, wherein the visual representation is provided in an email message, a web page, an applet, or a document.

3. The method as recited in claim 1, wherein the term occurs at least twice in the recording, and further comprising providing a visual representation of each occurrence of the term.

4. The method as recited in claim 1, further comprising providing a link for each occurrence of the term.

5. The method as recited in claim 1, wherein the term comprises at least one keyword.

6. The method as recited in claim 5, wherein the term comprises at least two non-contiguous keywords.

7. The method as recited in claim 1, further comprising providing a visual representation of at least one policy invoked by at least one term identified in the recording.

8. The method as recited in claim 7, wherein the associated data comprises data regarding the at least one policy invoked by at least one term identified in the recording.

9. The method as recited in claim 7, further providing a link to the at least one policy, wherein selecting the link causes playback of the portion of the recording corresponding to the at least one term invoking the at least one policy.

10. The method as recited in claim 1, wherein the data includes call information associated with the recording, and further comprising providing a visual representation of at least a portion of the call information.

11. The method as recited in claim 10, further comprising providing a visual representation of at least a portion of data associated with at least one other auditory recording in which the identified term occurs.

12. A system for presenting an auditory recording having associated data representing at least one term identified in the recording, comprising a computer configured to:

automatically identifying the term in real-time, wherein automatically identifying the term includes positively or negatively comparing a set of terms stored as auditory elements with the auditory recording to a set of auditory representations, wherein the set of terms are identified in the auditory recording based on one or more policies, wherein the one or more policies are invoked based on the identified term, wherein the one or more invoked policies comprise data regarding Sarbanes-Oxley, HIPAA, SEC, NASD, or corporate regulations;

creating metadata associated with the recording based on the one or more invoked policies;

determining an action to perform based on the one or more invoked policies;

providing a visual representation of the term;

providing a count indicating number of times the term appeared in an auditory content of the recording;

providing a link associated with an occurrence of the term in an auditory content of the recording, wherein the auditory recording is not transcribed; and

when the link is selected, playing a portion of the recording corresponding to the occurrence of the term and at least a portion of the recording following the portion corresponding to the occurrence of the term.

13. The system as recited in claim 12, wherein the visual representation is provided in an email message, a web page, an applet, or a document.

14. The system as recited in claim 12, wherein the term occurs at least twice in the recording, and further configured to provide a visual representation of each occurrence of the term.

15. The system as recited in claim 12, further configured to provide a link for each occurrence of the term.

16. The system as recited in claim 12, wherein the term comprises at least two non-contiguous keywords.

17. The system as recited in claim 12, further configured to provide a visual representation of at least one policy invoked by at least one term identified in the recording.

18. The system as recited in claim 17, further configured to provide a link to the at least one policy, and when the link is selected, to play the portion of the recording corresponding to the at least one term invoking the at least one policy.

19. A computer program product for presenting an auditory recording having associated data representing at least one term identified in the recording, comprising a non-transitory computer readable storage medium having machine readable code embodied therein for:

automatically identifying the term in real-time, wherein automatically identifying the term includes positively or negatively comparing a set of terms stored as auditory elements with the auditory recording to a set of auditory representations, wherein the set of terms are identified in the auditory recording based on one or more policies, wherein the one or more policies are invoked based on the identified term, wherein the one or more invoked policies comprise data regarding Sarbanes-Oxley, HIPAA, SEC, NASD, or corporate regulations;

creating metadata associated with the recording based on the one or more invoked policies;

determining an action to perform based on the one or more invoked policies;

providing a visual representation of the term;

providing a count indicating number of times the term appeared in an auditory content of the recording;

providing a link associated with an occurrence of the term in an auditory content of the recording, wherein the auditory recording is not transcribed; and

when the link is selected, playing a portion of the recording corresponding to the occurrence of the term and at least a portion of the recording following the portion corresponding to the occurrence of the term.

20. The computer program product as recited in claim 19, wherein the visual representation is provided in an email message, a web page, an applet, or a document.