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Method and system for reporting fraud and claiming compensation related to network-based transactions

  • US 8,209,228 B2
  • Filed: 01/10/2011
  • Issued: 06/26/2012
  • Est. Priority Date: 05/30/2000
  • Status: Expired due to Fees
First Claim
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1. A method comprising:

  • receiving electronic data representing a complaint, on a server within a network-based transaction facility, from a first party regarding a transaction with a second party completed over the network-based transaction facility operated by a third party, the server including one or more processors;

    communicating, via the server within the network-based transaction facility, information about the complaint to the second party;

    enabling the first party and the second party to electronically exchange, via the server, additional information related to the complaint in order to facilitate resolution of the complaint;

    receiving, from the first party on the server the network-based transaction facility, a request for compensation related to the transaction with the second party, the request for compensation based on the complaint; and

    determining whether the first party has complied with a criterion required for approval of the request for compensation.

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