Method and system for reporting fraud and claiming compensation related to network-based transactions
First Claim
Patent Images
1. A method comprising:
- receiving electronic data representing a complaint, on a server within a network-based transaction facility, from a first party regarding a transaction with a second party completed over the network-based transaction facility operated by a third party, the server including one or more processors;
communicating, via the server within the network-based transaction facility, information about the complaint to the second party;
enabling the first party and the second party to electronically exchange, via the server, additional information related to the complaint in order to facilitate resolution of the complaint;
receiving, from the first party on the server the network-based transaction facility, a request for compensation related to the transaction with the second party, the request for compensation based on the complaint; and
determining whether the first party has complied with a criterion required for approval of the request for compensation.
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Abstract
A method and system that allows a user to report fraud and submit a request for compensation related to a transaction completed over a network-based transaction facility. For example, a method can include the following operations conducted via the network-based transaction facility: receiving a complaint from a first party, communicating information about the complaint to a second party, enabling an exchange of information regarding the complaint, receiving a request for compensation related to the complaint, and determining whether a criterion required for approval of the request for compensation has been satisfied.
132 Citations
23 Claims
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1. A method comprising:
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receiving electronic data representing a complaint, on a server within a network-based transaction facility, from a first party regarding a transaction with a second party completed over the network-based transaction facility operated by a third party, the server including one or more processors; communicating, via the server within the network-based transaction facility, information about the complaint to the second party; enabling the first party and the second party to electronically exchange, via the server, additional information related to the complaint in order to facilitate resolution of the complaint; receiving, from the first party on the server the network-based transaction facility, a request for compensation related to the transaction with the second party, the request for compensation based on the complaint; and determining whether the first party has complied with a criterion required for approval of the request for compensation. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A non-transitory machine-readable storage medium containing instructions, which when executed on a network-based transaction facility, cause the network-based transaction facility to:
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receive a complaint from a first party regarding a transaction with a second party completed over the network-based transaction facility operated by a third party; communicate information about the complaint to the second party; enable the first party and the second party to exchange additional information related to the complaint in order to facilitate resolution of the complaint; receive, from the first party, a request for compensation related to the transaction with the second party, the request for compensation based on the complaint; and determine whether the first party has complied with a criterion required for approval of the request for compensation. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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23. A non-transitory machine-readable storage medium containing instruction, which when executed on a mobile computing device, cause the mobile computing device to:
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send a complaint to a network-based transaction facility, the complaint associated with a transaction completed over the network-based transaction facility with a second party; exchange information regarding the complaint, via the network-based transaction facility, with the second party; send a request for compensation to the network-based transaction facility, the request for compensation based on the complaint; and receive an approval of the request for compensation from the network-based transaction facility, the approval based on the request complying with a compensation criterion.
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Specification