Dynamic support of multiple message formats

• US 8,230,112 B2
• Filed: 03/27/2003
• Issued: 07/24/2012
• Est. Priority Date: 03/27/2003
• Status: Active Grant

• Current Assignee: Oracle America, Inc. (Oracle Corporation)
• Original Assignee: Siebel Systems Inc. (Oracle Corporation)
• Inventors: Pak, Wai H., Kumar, Sanjeev, Annadata, Anil Kumar, Wu, Yu Jen
• Primary Examiner(s): TODD, GREGORY G
• Application Number:
  US10/400,895
• Publication Number:
  US 20070198742A1
• Time in Patent Office: 3,407 Days
• Field of Search: 704/8, 704/9, 704/2, 704/277, 710/65, 709/206, 709/246, 715/746, 715/747
• US Class Current: 709/246
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 67/56 Provisioning of proxy services store-and-forward switching systems in data switching networks H04L12/54
• CPC Class Codes: H04L 67/565 Conversion or adaptation of application format or content adding application control or application functional data H04L67/561
• CPC Class Codes: H04L 67/568 Storing data temporarily at an intermediate stage, e.g. caching

Abstract

A method, system, computer system and computer program product to enable a single interface to be used to prepare and present messages in a variety of different formats. For example, the single interface can be used to prepare, receive or display messages in different languages, such as English or Japanese, which require different character sets. Furthermore, the single interface supports preparing, sending, and receiving messages in multiple text formats, such as plain text, rich text, and Multiple Internet Mail Extension (MIME) format. A message can be received in a native format, and a format for providing a response to the message can be dynamically selected. The response is provided in the dynamically-selected format.

Claims

1. A method comprising:

receiving a first message from a first sender and a second message from a second sender,

wherein

the first message is in a first character set and a first native format,

the second message is in a second character set and second native format,

the first native format and the second native format are each formats for formatting electronic messages, and

the first native format differs from the second native format;

converting the first message from the first native format to an independent format, wherein

said converting the first message from the first native format is performed by a first processor in a messaging system;

converting the second message from the second native format to the independent format;

storing the first message and the second message in the independent format;

selecting a first display format for the first message and a second display format for the second message, wherein

the first display format differs from the first native format, and

the second display format differs from the second native format;

converting the first message from the independent format to the first display format and the second message from the independent format to the second display format;

displaying the first message in the first display format, wherein

said displaying the first message comprises displaying the first message to a user via an application program client;

displaying the second message in the second display format, wherein

said displaying the second message comprises displaying the second message to the user via the application program client;

receiving, via the application program client, a first response to the first message and a second response to the second message, wherein

the first response is in a first response character set and a first response format,

the second response is in a second response character set and a second response format,

the first response format and the second response format each specify a format for formatting electronic messages,

the first response format differs from the first native format, and

the second response format differs from the second native format;

converting the first response from the first response format to the independent format and converting the second response from the second response format to the independent format;

dynamically selecting a first final response format for the first response and dynamically selecting a second final response format for the second response, wherein

said dynamically selecting the first final response format comprises retrieving an indicator of the first native format, if the first final response format is to be the same as the first native format,

said dynamically selecting the second final response format comprises retrieving an indicator of the second native format, if the second final response format is to be the same as the second native format, and

the first final response format and the second final response format each specify a format for formatting electronic messages;

converting the first response from the independent format to the first final response format and converting the second response from the independent format to the second final response format;

including a pre-formulated content in the first response, wherein

the pre-formulated content is responsive to a portion of the first message, and

the pre-formulated content is provided in the first native format as part of the first response; and

providing the first response in the first final response format to the first sender and providing the second response in the second final response format to the second sender.

2. The method of claim 1, wherein the first response is automatically generated.

3. The method of claim 1, wherein the first native format and the first final response format are not the same.

4. The method of claim 1, further comprising:

displaying the first message on a user interface in the first response format.

5. The method of claim 1, further comprising:

storing the first response in the first response format; and

using a message viewer to display the first response in the first native format.

6. The method of claim 1, wherein said dynamically selecting the first final response format comprises:

in response to retrieving the indicator of the first native format, setting the first final response format to be the first native format.

7. The method of claim 1, wherein the first response is generated at least in part by

sending a request to view the first message;

retrieving the first message stored in the independent format;

retrieving the indicator of the first native format; and

viewing the first message to generate a response thereto.

8. The method of claim 1, wherein

the independent format is Unicode Transformation Format.

9. The method of claim 1, wherein

the first native format and the first final response format are the same, and

the first display format, the second display format, the first response format, and the second response format are the same.

10. The method of claim 1, wherein the pre-formulated content is stored in the independent format and is responsive to a query in the first message.

11. The method of claim 1, further comprising:

retrieving, in response to the first message, the pre-formulated content from a storage device, wherein

the pre-formulated content is stored in the independent format in the storage device, and

the pre-formulated content is responsive to a query in the first message;

including the pre-formulated content in the first response; and

converting the pre-formulated content from the independent format to the first native format.

12. The method of claim 1, further comprising:

retrieving, in response to the first message, the pre-formulated content from a storage device, wherein

the pre-formulated content is stored in the independent format in the storage device, and

the pre-formulated content is responsive to a query in the first message;

including the pre-formulated content in the first response; and

converting the pre-formulated content from the independent format to the first final response format, wherein

the first native format and the first final response format are not the same.

13. A system comprising:

a first receiving module configured to receive a first message from a first sender and a second message from a second sender, wherein

the first message is in a first character set and a first native format,

the second message is in a second character set and a second native format,

the first native format and the second native format are each formats for formatting electronic messages, and

the first native format differs from the second native format;

a first converting module, wherein the first converting module comprises a processor configured to convert the first message from the first native format to an independent format and to convert the second message from the second native format to the independent format;

a first storing module configured to store the first message and the second message in the independent format;

a first selecting module configured to select a first display format for the first message and a second display format for the second message, wherein

the first display format differs from the first native format, and

the second display format differs from the second native format;

a second converting module configured to convert the first message from the independent format to the first display format and to convert the second message from the independent format to the second display format;

a first displaying module configured to display the first message in the first display format, wherein

said displaying the first message comprises displaying the first message to a user via an application program client;

a second displaying module configured to display the second message in the second display format, wherein

said displaying the second message comprises displaying the second message to the user via the application program client;

a second receiving module configured to receive, via the application program client, a first response to the first message and to receive a second response to the second message, wherein

the first response is in a first response character set and a first response format,

the second response is in a second response character set and a second response format,

the first response format and the second response format each specify a format for formatting electronic messages,

the first response format differs from the first native format, and

the second response format differs from the second native format;

a third converting module configured to convert the first response from the first response format to the independent format and to convert the second response from the second response format to the independent format;

a second selecting module configured to dynamically select a first final response format for the first response and to dynamically select a second final response format for the second response, wherein

said dynamically selecting the first final response format comprises retrieving an indicator of the first native format, if the first final response format is to be the same as the first native format,

said dynamically selecting the second final response format comprises retrieving an indicator of the second native format, if the second final response format is to be the same as the second native format, and

the first final response format and the second final response format each specify a format for formatting electronic messages;

a fourth converting module configured to convert the first response from the independent format to the first final response format and to convert the second response from the independent format to the second final response format;

an including module configured to include a pre-formulated content in the first response, wherein

the pre-formulated content is responsive to a portion of the first message, and

the pre-formulated content is provided in the first native format as part of the first response; and

a providing module configured to provide the first response in the first final response format to the first sender and to provide the second response in the second final response format to the second sender.

14. The system of claim 13, further comprising:

a generating module configured to automatically generate the first response.

15. The system of claim 13, wherein

the independent format is Unicode Transformation Format.

16. A computer system comprising:

a processor to execute instructions;

a memory comprising the instructions, wherein the instructions comprise;

a first set of receiving instructions configured to receive a first message from a first sender and a second message from a second sender, wherein

the first message is in a first character set and a first native format,

the second message is in a second character set and a second native format,

the first native format and the second native format are each formats for formatting electronic messages, and

the first native format differs from the second native format;

a first set of converting instructions configured to convert the first message from

the first native format to an independent format and to convert the second message from the second native format to the independent format;

a first set of storing instructions configured to store the first message and the second message in the independent format;

a first set of selecting instructions configured to select a first display format for the first message and a second display format for the second message, wherein

the first display format differs from the first native format, and

the second display format differs from the second native format;

a second set of converting instructions configured to convert the first message from the independent format to the first display format and to convert the second message from the independent format to the second display format;

a first set of displaying instructions configured to display the first message in the first display format, wherein

said displaying the first message comprises displaying the first message to a user via an application program client;

a second set of displaying instructions configured to display the second message in the second display format, wherein

said displaying the second message comprises displaying the second message to the user via the application program client;

a second set of receiving instructions configured to receive, via the application program client, a first response to the first message and to receive a second response to the second message, wherein

the first response is in a first response character set and a first response format,

the second response is in a second response character set and a second response format,

the first response format and the second response format each specify a format for formatting electronic messages,

the first response format differs from the first native format, and

the second response format differs from the second native format;

a third set of converting instructions configured to convert the first response from the first response format to the independent format and to convert the second response from the second response format to the independent format;

a second set of selecting instructions configured to dynamically select a first final response format for the first response and to dynamically select a second final response format for the second response, wherein

said dynamically selecting the first final response format comprises retrieving an indicator of the first native format, if the first final response format is to be the same as the first native format,

said dynamically selecting the second final response format comprises retrieving an indicator of the second native format, if the second final response format is to be the same as the second native format, and

the first final response format and the second final response format each specify a format for formatting electronic messages;

a fourth set of converting instructions configured to convert the first response from the independent format to the first final response format and to convert the second response from the independent format to the second final response format;

including instructions configured to include a pre-formulated content in the first response, wherein

the pre-formulated content is responsive to a portion of the first message, and

the pre-formulated content is provided in the first native format as part of the first response; and

providing instructions configured to provide the first response in the first final response format to the first sender and to provide the second response in the second final response format to the second sender.

17. The computer system of claim 16, wherein the instructions further comprise:

generating instructions configured to automatically generate the first response.

18. A computer program product comprising:

a non-transitory computer-readable medium having instructions encoded thereon, wherein the instructions comprise;

a first set of receiving instructions configured to receive a first message from a first sender and a second message from a second sender, wherein

the first message is in a first character set and a first native format,

the second message is in a second character set and a second native format,

the first native format and the second native format are each formats for formatting electronic messages, and

the first native format differs from the second native format;

a first set of converting instructions configured to convert the first message from the first native format to an independent format and to convert the second message from the second native format to the independent format;

a first set of storing instructions configured to store the first message and the second message in the independent format;

a first set of selecting instructions configured to select a first display format for the first message and a second display format for the second message, wherein

the first display format differs from the first native format, and

the second display format differs from the second native format;

a second set of converting instructions configured to convert the first message from the independent format to the first display format and to convert the second message from the independent format to the second display format;

a first set of displaying instructions configured to display the first message in the first display format, wherein

said displaying the first message comprises displaying the first message to the user via an application program client;

a second set of displaying instructions configured to display the second message in the second display format, wherein

said displaying the second message comprises displaying the second message to the user via the application program client;

a second set of receiving instructions configured to receive, via the application program client, a first response to the first message and to receive a second response to the second message, wherein

the first response is in a first response character set and a first response format,

the second response is in a second response character set and a second response format,

the first response format and the second response format each specify a format for formatting electronic messages,

the first response format differs from the first native format, and

the second response format differs from the second native format;

a third set of converting instructions configured to convert the first response from the first response format to the independent format and to convert the second response from the second response format to the independent format;

a second set of selecting instructions configured to dynamically select a first final response format for the first response and to dynamically select a second final response format for the second response, wherein

said dynamically selecting the first final response format comprises retrieving an indicator of the first native format, if the first final response format is to be the same as the first native format,

said dynamically selecting the second final response format comprises retrieving an indicator of the second native format, if the second final response format is to be the same as the second native format, and

the first final response format and the second final response format each specify a format for formatting electronic messages;

a fourth set of converting instructions configured to convert the first response from the independent format to the first final response format and to convert the second response from the independent format to the second final response format;

including instructions configured to include a pre-formulated content in the first response, wherein

the pre-formulated content is responsive to a portion of the first message, and

the pre-formulated content is provided in the first native format as part of the first response; and

providing instructions configured to provide the first response in the first final response format to the first sender and to provide the second response in the second final response format to the second sender.

19. The computer program product of claim 18, wherein the instructions further comprise:

generating instructions to automatically generate the first response.

20. The computer program product of claim 18, wherein the independent format is Unicode Transformation Format.