Progressive categoration and treatment of refund abusers
First Claim
Patent Images
1. A system for performing on-line transactions, comprising:
- a memory for storing user account information, wherein the information comprises a refund abuse category for a user; and
one or more processors in communication with the memory forreceiving information about a refund request from a user for a purchase made by the user;
categorizing the user into one of a plurality of refund abuse categories based on the information;
applying one of a plurality of different refund processing criteria based on which one of the refund abuse categories the user is categorized, wherein one of the criteria is number of questions to be answered by the user and wherein higher abuse categories require more questions to be answered by users in the higher abuse categories than users in lower abuse categories; and
refunding the purchase if conditions of the processing are met.
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Accused Products
Abstract
Various methods and systems are provided to manage on-line transactions by categorizing users who request refunds of purchases (e.g., digital goods) and requiring certain conditions to be met before a refund is issued or processed. The conditions change for different categories of users. In one embodiment, a refund process is made progressively harder or burdensome as users are categorized in worsening refund abuse categories.
24 Citations
27 Claims
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1. A system for performing on-line transactions, comprising:
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a memory for storing user account information, wherein the information comprises a refund abuse category for a user; and one or more processors in communication with the memory for receiving information about a refund request from a user for a purchase made by the user; categorizing the user into one of a plurality of refund abuse categories based on the information; applying one of a plurality of different refund processing criteria based on which one of the refund abuse categories the user is categorized, wherein one of the criteria is number of questions to be answered by the user and wherein higher abuse categories require more questions to be answered by users in the higher abuse categories than users in lower abuse categories; and refunding the purchase if conditions of the processing are met. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A non-transitory machine-readable medium comprising a plurality of machine-readable instructions which when executed by one or more processors of a server are adapted to cause the server to perform a method comprising:
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receiving information about a refund request from a user for a purchase made by the user; categorizing the user into one of a plurality of refund abuse categories based on the information; applying one of a plurality of different refund processing criteria based on which one of the refund abuse categories the user is categorized, wherein one of the criteria is number of questions to be answered by the user and wherein higher abuse categories require more questions to be answered by users in the higher abuse categories than users in lower abuse categories; and refunding the purchase if conditions of the processing are met. - View Dependent Claims (17, 18, 19, 20)
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21. A refund management system comprising:
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means for receiving information about a refund request from a user for a purchase made by the user; means for categorizing the user into one of a plurality of refund abuse categories based on the information; means for applying one of a plurality of different refund processing criteria based on which one of the refund abuse categories the user is categorized, wherein one of the criteria is number of questions to be answered by the user and wherein higher abuse categories require more questions to be answered by users in the higher abuse categories than users in lower abuse categories; and means for refunding the purchase if conditions of the processing are met. - View Dependent Claims (22, 23, 24, 25, 26, 27)
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Specification