Maintenance, repair and overhaul management

• US 8,266,066 B1
• Filed: 09/04/2001
• Issued: 09/11/2012
• Est. Priority Date: 09/04/2001
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Garrow, Gary R., West, David P. II, Weir, Patrick E., Ashby, Gary, Newton, Charles P. III, Wezter, Michael
• Primary Examiner(s): ADE, OGER GARCIA
• Application Number:
  US09/946,093
• Time in Patent Office: 4,025 Days
• Field of Search: 705/28, 705/78
• US Class Current: 705/78
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A framework for maintenance, repair and overhaul business management includes a first layer identifying business areas in an MRO business, a second layer identifying one or more processes within each business area and a third layer identifying one or more sub-processes within each process wherein the business area include flight operations management, maintenance execution, maintenance management, engineering and maintenance support, material management, product development, enterprise management, strategic management, and demand generation.

Claims

1. A method comprising:

encoding a model hierarchical framework for maintenance, repair and overhaul (MRO) business management in a computer readable medium, the model hierarchical framework comprising;

a first layer identifying business areas in a model MRO business, the first layer comprising first links to a second layer identifying a model process within at least one of the business areas, the second layer comprising second links to a third layer identifying a model sub-process within at least one of the processes;

mapping software tools to the business areas, including each process and sub-process;

accessing the computer readable medium and comparing a specified MRO business to the model hierarchical framework;

determining a specific sub-process of the specified MRO business corresponding to the model sub-process in the model hierarchical framework; and

identifying a sub-process software tool from the software tools mapped to the model sub-process.

2. The method of claim 1, further comprising:

determining a specific process of the specified MRO process corresponding to the model process in the model hierarchical framework;

identifying a process software tool from the software tools mapped to the model process; and

selecting the process software tool for application to the specific process of the specified MRO business.

3. The method of claim 1, wherein said business areas comprise a flight operations management business area, a maintenance execution business area, a maintenance management business area, an engineering and maintenance support business area, a material management business area, a product development business area, an enterprise management business area, a strategic management business area, and a demand generation business area.

5. The method of claim 1, further comprising performing a benchmark analysis of the specified MRO business against the model MRO business.

6. The method of claim 5, where the model MRO business comprises an industry best-practices model MRO business.

7. The method of claim 1, further comprising performing a gap analysis of the specified MRO business against the model MRO business.

8. The method of claim 7, where performing the gap analysis comprises determining a lacking process absent from the specified MRO business based on a comparison of the specified MRO business to the model MRO business.

9. The method of claim 7, where performing the gap analysis comprises determining an improvable process in the specified MRO business based on a comparison of the specified MRO business to the model MRO business.

10. The method of claim 1, where the specified MRO business comprises a pre-implementation MRO business.

4. A method for managing IT support for a maintenance, repair and overhaul (MRO) business, the method comprising:

encoding a model hierarchical framework for MRO business management in a computer readable medium, the model hierarchical framework comprising;

a first layer identifying business areas in a model MRO business, the first layer comprising first links to a second layer identifying a model process within at least one of the business areas, the second layer comprising second links to a third layer identifying a model sub-process within at least one of the processes;

accessing a mapping of model software tools to the model MRO business processes and sub-process to compare specific software tools for a specified MRO business against the model software tools; and

customizing at least one of the specific software tools based on the comparison to fit the specified MRO business to the model MRO business.

11. The method of claim 4, where the model MRO business comprises an industry best-practices model MRO business.

12. The method of claim 4, where the specified MRO business comprises a pre-implementation MRO business.