Teleforum apparatus and method

• US 8,266,535 B2
• Filed: 09/11/2007
• Issued: 09/11/2012
• Est. Priority Date: 09/11/2006
• Status: Active Grant

• Current Assignee: Broadnet Teleservices LLC
• Original Assignee: Broadnet Teleservices LLC
• Inventors: Brown, Brian, Jurow, Lorin
• Primary Examiner(s): Huynh, Ba
• Application Number:
  US11/853,638
• Publication Number:
  US 20080065998A1
• Time in Patent Office: 1,827 Days
• Field of Search: 715/751, 715753-759
• US Class Current: 715/753
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: H04L 65/1086 session scope modification
• CPC Class Codes: H04L 65/4038 with floor control
• CPC Class Codes: H04M 2203/256 comprising a service specific user interface
• CPC Class Codes: H04M 2203/5036 using conference for collection of feedback
• CPC Class Codes: H04M 2203/5054 Meet-me conference, i.e. participants dial-in
• CPC Class Codes: H04M 2203/5072 Multiple active speakers conducting a computer conference, e.g. Admission detection H04L12/1822
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 3/564 whereby the feature is a sub-conference
• CPC Class Codes: H04M 3/566 relating to a participants right to speak arrangements for multi-party communication with floor control, e.g. for conferences, H04L65/4038, H04L65/4046, H04L65/4053

Abstract

A method and apparatus of providing a teleforum. The method includes generating simultaneous outbound invitation calls to multiple invitees and transmitting a message to each invitee, inviting him or her to become a teleforum participant. Teleforum participants who accept the invitation are connected to the teleforum in a listen-only mode. During the teleforum, a teleforum participant may request active participation in the teleforum. The method also includes allowing the participant to actively participate in the teleforum. Active participation may include but is not limited to such activities as: speaking to the teleforum, asking a question, responding to a poll, making a donation, providing information, leaving a message, being transferred to a subconference, receiving feedback from participants, leaving a voicemail, volunteering for future activities or receiving media transmitted outside of the teleforum.

Claims

1. A method of providing a teleforum comprising:

generating simultaneous outbound invitation calls from two or more geographically separate clusters of voice response units (VRUs) to multiple invitees;

transmitting a message to each invitee receiving one of the invitation calls inviting the invitee to become a teleforum participant;

connecting the teleforum participant to the teleforum in a listen only mode by sending audio from the teleforum to the teleforum participant through the one invitation call;

receiving input from the connected teleforum participant requesting active participation;

switching the requesting teleforum participant into a full-duplex screening sub-conference, wherein the requesting teleforum participant is screened for active participation in the teleforum responsive to selection of a screen button in a control interface; and

allowing the connected teleforum participant to actively participate in the teleforum.

2. The method providing a teleforum of claim 1 further comprising displaying information related to the teleforum on the control interface.

3. The method providing a teleforum of claim 2 further comprising displaying on the control interface at least one of identifying information concerning teleforum participants, status of participants requesting active participation, poll results, donation status, feedback from participants, identity of participants who are actively participating, screening status of participants requesting active participation and the status of the teleforum.

4. The method of providing a teleforum of claim 1 further comprising controlling the teleforum with the control interface.

5. The method of claim 4 further comprising controlling with the control interface at least one of authorization of a participant to speak to the teleforum, transfer of a participant into a sub-conference, screening of a participant, and presentation of poll results.

6. The method of providing a teleforum of claim 1 wherein active participation comprises at least one of speaking to the teleforum, asking a question, responding to a poll, making a donation, providing information, leaving a message, transferring to a sub-conference, receiving feedback from participants, leaving a voicemail, volunteering for future activities, participating in a sub-conference and receiving media transmitted outside of the teleforum.

7. The method of providing a teleforum of claim 1 further comprising screening the connected teleforum participant prior to allowing the connected teleforum participant to actively participate in the teleforum.

8. The method of providing a teleforum of claim 7 further comprising providing more than one screener each of whom may contemporaneously screen selected participants who have requested active participation in the teleforum.

9. The method of providing a teleforum of claim 1 further comprising communicating with the teleforum participant in the screening sub-conference, separate from the teleforum.

10. The method of providing a teleforum of claim 1 further comprising limiting a number of participants who may actively participate at a selected time.

11. The method of claim 1, wherein the geographically separate clusters of VRUs communicate through different telephone service providers and PSTN backbone segments.

12. The method of claim 1, wherein the geographically separate clusters of VRUs are controlled in real-time using one or more of a Simple Object Application Protocol (SOAP), asynchronous JavaScript, and extensible markup language (XML).

13. A method of providing a teleforum comprising:

generating simultaneous outbound invitation calls from two or more geographically separate clusters of voice response units (VRUs) to multiple invitees;

transmitting a message to each invitee receiving one of the invitation calls inviting the invitee to become a teleforum participant;

accepting calls from persons who self-initiate their own inbound calls requesting to become a teleforum participant;

connecting at least one invitee from the one invitation call to the teleforum by sending audio from the teleforum to the at least one connected invitee through the one invitation call; and

connecting at least one self-initiated caller from one of the inbound calls to the teleforum; and

switching at least one of the invitee or the at least one self-initiated caller into a full-duplex screening sub-conference, wherein the at least one of the invitee or the at least one self-initiated caller is screened for active participation in the teleforum responsive to selection of a screen button in a control interface.

14. The method of providing a teleforum of claim 13 further comprising providing call-in information to a group of persons who may self-initiate their own inbound calls requesting to become a teleforum participant.

15. The method of providing a teleforum of claim 14 wherein the call-in information comprises at least one of a call in telephone number, a teleforum date and time, a personal identification number and an access code.

16. The method of providing a teleforum of claim 14 wherein the call-in information is provided to a group of persons who may self-initiate their own inbound calls by at least one of direct mailing, e-mail, facsimile transmission, telephone call, radio advertisement, print media advertisement, internet advertisement and television advertisement.

17. The method of claim 13, wherein the geographically separate clusters of VRUs communicate through different telephone service providers and PSTN backbone segments.

18. The method of claim 13, wherein the geographically separate clusters of VRUs are controlled in real-time using one or more of a Simple Object Application Protocol (SOAP), asynchronous JavaScript, and extensible markup language (XML).

19. A virtual conferencing bridge for providing a teleforum, comprising:

a first voice response unit (VRU) and a second VRU in communication with multiple communication pathways to multiple invitees, wherein the VRUs are geographically separate and configured to generate simultaneous outbound invitation calls to the invitees and transmit a message to each invitee receiving one of the invitation calls inviting the invitee to become a teleforum participant, wherein the first VRU is associated with a first cluster of VRUs and the second VRU is associated with a second cluster of VRUs;

a teleforum bridge in communication with each VRU, wherein the first cluster of VRUs and the second cluster of VRUs are located in geographically separate regions; and

a control interface in communication with the VRUs and the teleforum bridge, wherein the control interface is configured to;

connect the teleforum participant from the one invitation call to the teleforum bridge using the VRUs in a listen only mode by sending audio from the teleforum to the teleforum participant through the one invitation call;

receive input from the connected teleforum participant requesting active participation;

switch the requesting teleforum participant into a full-duplex screening sub-conference, wherein the requesting teleforum participant is screened for active participation in the teleforum responsive to selection of a screen button in the control interface; and

allow the connected teleforum participant to actively participate in the teleforum.

20. The virtual conferencing bridge of claim 19 wherein the VRUs are in communication with the teleforum bridge through multiple content channels.

21. The virtual conferencing bridge of claim 20 wherein VRUs are in communication with the teleforum bridge through no more than three content channels.

22. The virtual conferencing bridge of claim 20 wherein the communication between the control interface and the VRUs comprises:

a control communication path; and

a content communication path.

23. The virtual conferencing bridge of claim 22 wherein the control communication path comprises a master web server, a master database server, a cluster located web application server and a cluster located database server linked with a public, private, or virtual private network (VPN).

24. The virtual conferencing bridge of claim 19 wherein the VRUs are in communication with the teleforum bridge with only one content channel, and through which individual channels may be bridged on dedicated proxy channels.

25. The virtual conferencing bridge of claim 19 wherein each cluster of VRUs is associated with at least one cluster located web application server and at least one cluster located database server, wherein the application server and the database server provide instructions and data to each VRU in a cluster of VRUs.

26. The virtual conferencing bridge of claim 25 further comprising a master web server and a master database server in communication with each cluster located application server and each cluster database server.

27. The virtual conferencing bridge of claim 26 wherein the master web server and the master database server communicate with the cluster located servers through a public, private, or virtual private network (VPN).

28. The virtual conferencing bridge of claim 19, wherein the first VRU and the second VRU communicate through different telephone service providers and PSTN backbone segments.

29. The virtual conferencing bridge of claim 19, wherein the first VRU and the second VRU are controlled in real-time using one or more of a Simple Object Application Protocol (SOAP), asynchronous JavaScript, and extensible markup language (XML).

30. A method of providing a teleforum comprising:

generating simultaneous outbound invitation calls from two or more geographically separate clusters of voice response units (VRUs) to multiple invitees;

transmitting a message to each invitee receiving one of the invitation calls inviting the invitee to become a teleforum participant;

accepting calls from persons who self-initiate their own inbound calls requesting to become a teleforum participant;

connecting the teleforum participant from the one invitation call to the teleforum in a listen only mode by sending audio from the teleforum to the teleforum participant through the one invitation call;

connecting a self-initiated caller from the inbound call to the teleforum in a listen only mode;

receiving input from the connected invitee or self-initiated caller requesting active participation;

disconnecting the connected invitee or self-initiated caller from listen only mode;

connecting the requesting teleforum participant into a full-duplex screening sub-conference, wherein the connected teleforum participant is screened for active participation in the teleforum responsive to selection of a screen button in a control interface; and

connecting the screened teleforum participant to the teleforum in a full-duplex mode, wherein the screened teleforum participant may actively participate in the teleforum.