Augmenting a call with context

• US 8,311,191 B2
• Filed: 10/15/2009
• Issued: 11/13/2012
• Est. Priority Date: 07/26/2005
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Raghav, Amritansh, Shtiegman, Eran, Pall, Gurdeep S., Tidwell, Paul D.
• Primary Examiner(s): SMITH, CREIGHTON H
• Application Number:
  US12/580,222
• Publication Number:
  US 20100034361A1
• Time in Patent Office: 1,125 Days
• Field of Search: 379/201.01, 379/210.01
• US Class Current: 379/88.21
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 3/4365 based on information specified by the calling party, e.g. priority or subject
• CPC Class Codes: H04M 7/0054 where the data service is an electronic mail service

Abstract

A method and system for providing context of a caller to a callee when a call is initiated is provided. The context system executing on the calling device collects context for the call. The calling device initiates the call and sends a message to the callee that includes the context. Upon receiving the message, the callee device notifies the caller that a call has been initiated and displays the received context. The callee can decide based on the received context whether to answer the call or not answer the call.

Claims

1. A method in a device of a caller for providing context for a call, the method comprising:

receiving from a caller an indication of a callee to whom a call is to be placed

receiving from the caller context for the call to be placed to the callee;

automatically collecting additional context based on state of an application executing on the device; and

sending from the device of the caller to the callee a message indicating that the caller is placing a call to the callee, the message including the context received from the caller and the additional context that are presented to the callee before the call is answered.

2. The method of claim 1 wherein the context includes a document selected by the caller.

3. The method of claim 1 wherein the context provides the subject of the call.

4. The method of claim 1 wherein the context is sent to the callee via a mechanism that is out-of-band from the call.

5. The method of claim 4 wherein the call is placed via a public switched telephone network and the context is sent via an instant message.

6. The method of claim 1 including prompting the caller for the context.

7. A computer-readable storage medium storing instructions for controlling a device to provide context for a call, by a method comprising:

executing an application on the computing device;

receiving from a caller an indication of callee to whom a call is to be placed;

receiving from the caller context for the call to be placed to the callee;

automatically collecting from the executing application additional context for the call to be placed to the callee, the additional context based on the state of the executing application; and

sending from the device of the caller to the callee a message indicating that the caller is placing a call to the callee, the message including the context received from the caller and the automatically collected additional context for presenting to the callee before the call is answered.

8. The computer-readable storage medium of claim 7 wherein the application is a word processing application and the context is a document currently opened by the word processing application.

9. The computer-readable storage medium of claim 7 wherein the application is a browser and the context is a display page currently displayed by the browser.

10. The computer-readable storage medium of claim 7 wherein the application is an electronic mail program and the context is the subject of an electronic mail message selected by the caller.

11. The computer-readable storage medium of claim 7 wherein the context is sent to the callee out-of-band from the call.

12. The computer-readable storage medium of claim 11 wherein the call is placed via a public switched telephone network and the context is sent via an instant message.

13. A computer-readable storage medium storing instructions for controlling a device to provide context for a call, by a method comprising:

executing an application on the computing device;

receiving from a caller an indication of a callee to whom a call is to be placed;

receiving from the caller an indication that the context is to be collected from the executing application;

automatically collecting from the executing application context for the call to be placed to the callee; and

sending from the device of the caller to the callee a message indicating that the caller is placing a call to the callee, the message including the automatically collected context for presenting to the callee before the call is answered.

14. A computer-readable storage medium storing instructions for controlling a device to provide context for a call, by a method comprising:

executing an application on the computing device;

receiving from a caller an indication of a callee to whom a call is to be placed;

automatically collecting from the executing application context for the call to be placed to the callee; and

sending from the device of the caller to the callee a message indicating that the caller is placing a call to the callee, the message including the automatically collected context for presenting to the callee before the call is answered

wherein the application is a browser and the context is a link to a display page currently displayed by the browser.

15. A computer-readable storage medium storing instructions for controlling a device to provide context for a call, by a method comprising:

executing an application on the computing device;

receiving from a caller an indication of a callee to whom a call is to be placed;

automatically collecting from the executing application context for the call to be placed to the callee;

allowing the caller to modify the context before it is sent to the callee; and

sending from the device of the caller to the callee a message indicating that the caller is placing a call to the callee, the message including the automatically collected context as modified for presenting to the callee before the call is answered.

16. A method performed by a computing device for providing context for a call, the method comprising:

executing an application on the computing device;

receiving from a caller an indication of a callee to whom a call is to be placed;

receiving from the caller an indication that the context is to be collected from the executing application;

automatically collecting from the executing application context for the call to be placed to the callee; and

sending from the device of the caller to the callee a message indicating that the caller is placing a call to the callee, the message including the automatically collected context for presenting to the callee before the call is answered.

17. The method of claim 16 wherein the application is a word processing application and the context a document currently opened by the word processing application.

18. The method of claim 16 wherein the application is a browser and the context is derived from a display page currently displayed by the browser.

19. The method of claim 16 wherein the application is an electronic mail program and the context is the subject Of an electronic mail message.