Call diversion for telephony applications

• US 8,325,885 B1
• Filed: 01/15/2010
• Issued: 12/04/2012
• Est. Priority Date: 03/08/2005
• Status: Active Grant

• Current Assignee: Qualcomm, Inc.
• Original Assignee: Qualcomm, Inc.
• Inventors: Baxter, John Francis Jr.
• Primary Examiner(s): Gauthier, Gerald
• Application Number:
  US12/688,376
• Time in Patent Office: 1,054 Days
• Field of Search: 348/14.01, 348/14.04, 370/352, 370/354, 379/88.01, 379/88.19, 379/88.23, 379/88.26, 379/209.01, 379/266.06, 379/114.05, 704/246, 704/270, 704/243, 455/412.1, 709/213, 714/11, 714/4.4
• US Class Current: 379/88.01
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 1/2473 Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface) details of API H04M7/0021
• CPC Class Codes: H04M 1/271 controlled by voice recognition
• CPC Class Codes: H04M 1/667 Preventing unauthorised calls from a telephone set H04M1/677 takes precedence
• CPC Class Codes: H04M 2201/405 involving speaker-dependent recognition adaptation to speaker for speech recognition G10L15/07
• CPC Class Codes: H04M 2250/74 with voice recognition means voice activated dialling H04M1/271; voice recognition algorithms G10L15/00
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27

Abstract

A method of initiating outbound calls through a telephony interface. The method accepts an inbound call from a user, authenticates the inbound call against a predetermined user identity, accesses an address book associated with the user identity, receives an spoken request from the user, selects a telephone record in the address book associated with the spoken request, initiates an outbound call to the telephone record; and connects the inbound call with the outbound call responsive to a connection established on the outbound call. In an alternative embodiment the method accepts an inbound call, authenticates the inbound call against a predetermined user identity, receives a dual-tone frequency-modulated input representing a desired outbound call target, initiates an outbound call to the outbound call target, and connects the inbound call with the outbound call responsive to a connection established on the outbound call. A corresponding computer system for each embodiment is also provided.

Claims

1. A method of initiating outbound calls through a telephony interface comprising:

accepting an inbound call;

authenticating the inbound call against a predetermined user identity;

accessing an address book associated with the user identity;

receiving a spoken request;

selecting a telephone record in the address book associated with the spoken request;

initiating an outbound call to the telephone record; and

connecting the inbound call with the outbound call responsive to a connection established on the outbound call.

2. A method of initiating outbound calls through a telephony interface comprising:

accepting an inbound call;

authenticating the inbound call against a predetermined user identity;

receiving a dual-tone frequency-modulated input representing a desired outbound call target;

initiating an outbound call to the outbound call target; and

connecting the inbound call with the outbound call responsive to a connection established on the outbound call.

3. A computer system adapted to initiate outbound calls through a telephony interface comprising:

a processor; and

a tangible memory storage including software instructions that cause the computer system to perform;

accepting an inbound call,

authenticating the inbound call against a predetermined user identity,

accessing an address book associated with the user identity,

receiving a spoken request,

selecting a telephone record in the address book associated with the spoken request,

initiating an outbound call to the telephone record, and

connecting the inbound call with the outbound call responsive to a connection established on the outbound call,

wherein the computer initiates outbound calls through a telephony interface.

4. A computer system adapted to initiate outbound calls through a telephony interface comprising:

a processor; and

a tangible memory storage including software instructions that cause the computer system to perform;

accepting an inbound call,

authenticating the inbound call against a predetermined user identity,

receiving a dual-tone frequency-modulated input representing a desired outbound call target,

initiating an outbound call to the outbound call target, and

connecting the inbound call with the outbound call responsive to a connection established on the outbound call,

wherein the computer initiates outbound calls through a telephony interface.

5. An apparatus for initiating outbound calls through a telephony interface comprising:

means for accepting an inbound call;

means for authenticating the inbound call against a predetermined user identity;

means for accessing an address book associated with the user identity;

means for receiving a spoken request;

means for selecting a telephone record in the address book associated with the spoken request;

means for initiating an outbound call to the telephone record; and

means for connecting the inbound call with the outbound call responsive to a connection established on the outbound call.