Assessing call integrity of calls communicated via a mobile device

• US 8,331,925 B1
• Filed: 10/05/2010
• Issued: 12/11/2012
• Est. Priority Date: 10/05/2010
• Status: Expired due to Fees

• Current Assignee: Sprint Communications Company LP (Deutsche Telekom AG)
• Original Assignee: Sprint Communications Company LP (Deutsche Telekom AG)
• Inventors: Tran, Tuan Quoc, Ward, Jason Norwood, Raddatz, Kimberly Rae
• Primary Examiner(s): Hu, Jinsong
• Assistant Examiner(s): Georgewill, Opiribo
• Application Number:
  US12/898,349
• Time in Patent Office: 798 Days
• Field of Search: 455/424, 455/550.1, 455/425, 455/90.1, 370/468, 340/539.22, 340/539.24, 340/539.26
• US Class Current: 455/425
• CPC Class Codes: H04M 1/24 Arrangements for testing

Abstract

Methods, systems, and computer-readable media are provided for assessing call integrity of calls communicated via a mobile device. In particular, physical aspects of the mobile device that are related to call integrity are identified. The physical condition of the mobile device is then monitored based on the identified physical aspects. The data retrieved from monitoring the physical aspects of the mobile device is then provided to a physical condition assessment component that determines an assessed physical condition of the mobile device. Based on the assessed physical condition of the mobile device, call integrity of calls communicated via the mobile device is determined.

Claims

1. Non-transitory computer-readable media having computer-executable instructions embodied thereon that, when executed, facilitate a method of assessing call integrity of calls communicated via a mobile device, the method comprising:

determining physical aspects of the mobile device associated with call integrity of calls communicated via the mobile device, wherein the physical aspects comprise a number of times the mobile device is dropped;

monitoring the physical aspects of the mobile device associated with call integrity of calls communicated via the mobile device;

assessing data obtained by monitoring the determined physical aspects of the mobile device;

determining a physical condition of the mobile device based on assessing the data obtained by monitoring the determined physical aspects of the mobile device;

retrieving phone usage information associated with the mobile device;

assessing a number of call errors of the mobile device based on the phone usage information; and

categorizing the call integrity of calls communicated via the mobile device based on the physical condition of the mobile device and the number of call errors of the mobile device.

2. The computer-readable media of claim 1, further comprising:

identifying components of the mobile device that contribute to call integrity of calls communicated via the mobile device.

3. The computer-readable media of claim 2, wherein determining physical aspects of the mobile device associated with call integrity of calls communicated via the mobile device further comprises identifying physical conditions associated with damage to the identified components of the mobile device.

4. The computer-readable media of claim 2, wherein the physical aspects comprise temperature of components of the mobile device.

5. The computer-readable media of claim 1, wherein the physical aspects are monitored on a periodic basis.

6. The computer-readable media of claim 1, wherein the frequency of monitoring the physical aspects of the mobile device is based on a previously determined physical condition of the mobile device.

7. Non-transitory computer-readable media having computer-executable instructions embodied thereon that, when executed, facilitate a method of assessing call integrity of calls communicated via a mobile device, the method comprising:

determining physical aspects of the mobile device associated with call integrity of calls communicated via the mobile device, wherein the physical aspects comprise a number of times the mobile device is dropped;

monitoring the physical aspects of the mobile device associated with call integrity of calls communicated via the mobile device;

assessing data obtained by monitoring the determined physical aspects of the mobile device;

determining a physical condition of the mobile device based on assessing the data obtained by monitoring the determined physical aspects of the mobile device;

retrieving phone usage information associated with the mobile device;

assessing a number of call errors of the mobile device based on the phone usage information associated with the mobile device;

determining whether a threshold number of call errors have been made within a given period of time; and

categorizing the call integrity of calls based on the physical condition of the mobile device and determining whether the threshold number of call errors have been made within the given period of time.

8. The computer-readable media of claim 7, wherein the call integrity of calls is categorized to indicate the mobile device has poor call integrity of calls communicated via the mobile device.

9. The computer-readable media of claim 8, wherein the mobile device is targeted to receive an advertisement based on the poor call integrity of calls communicated via the mobile device.

10. The computer-readable media of claim 7, wherein determining physical aspects of the mobile device associated with call integrity of calls communicated via the mobile device comprises identifying components of the mobile device that influence call integrity of calls communicated via the mobile device.