Automated audio operation support device and methods

• US 8,339,248 B2
• Filed: 04/28/2008
• Issued: 12/25/2012
• Est. Priority Date: 04/27/2007
• Status: Active Grant

• Current Assignee: David W. Carroll
• Original Assignee: David W. Carroll
• Inventors: Carroll, David W.
• Primary Examiner(s): Wu, Daniel
• Assistant Examiner(s): Tang, Son M
• Application Number:
  US12/110,927
• Publication Number:
  US 20090115599A1
• Time in Patent Office: 1,702 Days
• Field of Search: 340/539.11, 340/545.1, 340/679, 370/272, 370/352
• US Class Current: 340/286.09
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: H04R 1/1016 Earpieces of the intra-aural type
• CPC Class Codes: H04R 2201/107 Monophonic and stereophonic headphones with microphone for two-way hands free communication
• CPC Class Codes: H04R 2205/021 Aspects relating to docking-station type assemblies to obtain an acoustical effect, e.g. the type of connection to external loudspeakers or housings, frequency improvement
• CPC Class Codes: H04R 2227/003 Digital PA systems using, e.g. LAN or internet
• CPC Class Codes: H04R 2420/07 Applications of wireless loudspeakers or wireless microphones
• CPC Class Codes: H04R 27/00 Public address systems circuits for preventing acoustic reaction H04R3/02; circuits for distributing signals to loudspeakers H04R3/12; monitoring or testing arrangements for public address systems H04R29/007; amplifiers H03F
• CPC Class Codes: H04R 5/033 Headphones for stereophonic communication details thereof, e.g. relating to batteries, cables or control elements H04R1/10

Abstract

A body-mounted electronic audio device playing prerecorded audio statements automatically issued as directed by wirelessly connected stationary computer decision-making using input from wearers and devices within the workplace environment to support to improve operational efficiency and effectiveness especially those in fast food stores.

Claims

1. A system for supporting employees in a fast food restaurant work environment, the system comprising:

a plurality of available portable interface units, each of the units adapted to be associated with a selected employee user in the work environment and including;

a portable, body-mounted audio support device configured to be worn by a user and deliver audio from a speaker to a user'"'"'s ear,

a body-mounted signaling device configured to be worn by a user and to wirelessly transmit user information; and

a computer programmed to;

designate an assignment status to each of the available interface units, the assignment status being indicative of an in-use state of the interface unit and, for any interface unit designated to be in-use, task responsibilities and skill level of a user assigned to the interface unit,

wirelessly interface with each of the audio support devices, including prompting the audio support device to play one or more pre-recorded audio statements,

select a first pre-recorded audio statement and a second pre-recorded audio statement relating to a first task based upon a fast food restaurant operational requirement and information wirelessly received from at least one of the signaling devices,

designate task completion requirements and minimum skill level for an employee performing the first task,

identifying at least a first one of the available interface units to be prompted to play the first pre-recorded audio statement as a function of a comparison of the task completion requirements and minimum skill level with the task responsibilities and skill level, respectively, associated with the designated assignment status of each of the in-use interface units,

identifying at least a second one of the available interface units to be prompted to play the second pre-recorded audio statement as a function of a comparison of the task completion requirements and minimum skill level with the task responsibilities and skill level, respectively, associated with the designated assignment status of each of the in-use interface units

wherein the pre-recorded audio statements are generated by one of the computer and the corresponding audio support device.

2. The system of claim 1, wherein the signaling device is configured to generate and signal information indicative of a user response to a pre-recorded audio statement.

3. The system of claim 2, wherein the audio support device of each interface unit comprises a behind-the-head headset integrated with the corresponding signaling device for sending predetermined signals to the computer.

4. The system of claim 2, wherein the audio support device and the signaling device of each interface unit are separate body-mounted devices.

5. The system operation of claim 1, wherein the computer is further programmed to generate next statement decisions and initiate the playing of a particular prerecorded statement on selected ones of the support devices.

6. The system operation of claim 1, wherein the system is configured to prompt non-statement audio to play by the support devices in addition to the pre-recorded audio statements.

7. The system operation of claim 6, wherein the computer is programmed to ensure that the non-statement audio is not continued until the corresponding body-mounted audio support device user has responded to a pre-recorded audio statement.

8. The system operation of claim 6, wherein the non-statement audio is music selected by a wearer of the audio support device.

9. The system operation of claim 6, wherein the audio support device of each of the interface units is configured to provide user control over the non-statement audio.

10. The system operation of claim 1, wherein the audio support device of at least one of the interface units includes a button response system having differently shaped buttons with assigned message meanings.

11. The system of claim 1, wherein the pre-recorded audio statements are in more than one language.

12. The system of claim 1, further comprising:

a point-of-sale computing device electronically linked to the computer;

wherein the computer is programmed to prompt the audio support device to play at least one pre-recorded audio statement based upon information from the point-of-sale computing device.

13. The system of claim 1, further comprising:

at least one sensor located in the work environment and electronically linked to the computer;

wherein the computer is programmed to prompt the audio support device to play a particular pre-recorded audio statement in response to information received from the sensor.

14. The system of claim 13, wherein the at least one sensor includes:

a monitoring sensor of equipment within the work environment.

15. The system of claim 13, wherein the at least one sensor includes:

a door open and close sensor.

16. The system of claim 13, wherein the at least one sensor includes:

a fast food equipment sensor.

17. The system of claim 1, wherein the computer is programmed to prompt the audio support device of the first interface unit to play the first pre-recorded audio statement and to suppress prompting of the audio support device of the second interface unit to play the first pre-recorded audio statement based upon the designated assignment statuses of the first and second interface units.

18. The system of claim 1, wherein the computer is further programmed to designate a minimum age requirement for an employee performing the first task and the first pre-recorded audio statement includes an instruction to perform the first task, and further wherein the assignment status of any interface unit designated to be in-use includes an age of the user assigned to the corresponding interface unit, and even further wherein the computer is programmed to determine which of the available interface units will be prompted to play the first pre-recorded audio statement as a function of a comparison of the minimum age requirement with the age information associated with the designated assignment status of each of the in-use interface units.

19. The system of claim 1, wherein the plurality of interface units includes the first interface unit assigned to a first user, the second interface unit assigned to a second user, and a third interface unit assigned to a third user, wherein the computer is programmed to select a third pre-recorded audio statement relating to a second task based upon a fast food restaurant operational requirement, the first audio statement differing from the third statement and the first task differing from the second task, and further wherein the computer is programmed to prompt playing of the first audio statement by the first interface unit and not the third interface unit, and to prompt playing of the third audio statement by the third interface unit and not the first interface unit.

20. The system of claim 1, wherein the computer is further programmed to identify and prompt a plurality of the in-use interface units to play the first pre-recorded audio statement, and to identify and prompt only the second interface unit to play the second pre-recorded audio statement.