Caching user information in an integrated communication system

• US 8,391,461 B2
• Filed: 02/08/2011
• Issued: 03/05/2013
• Est. Priority Date: 02/07/2005
• Status: Expired due to Fees

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Skakkebaek, Jens, Potze, Willem R. B., Frifeldt, Heine
• Primary Examiner(s): Anwah, Olisa
• Application Number:
  US13/022,770
• Publication Number:
  US 20110131287A1
• Time in Patent Office: 756 Days
• Field of Search: 379/67.1, 379/68, 379/76, 379/88.11, 379/88.13, 379/88.16, 379/88.22, 379/88.23, 379/88.25, 379/88.17, 379/88.12, 379/215.01, 379/93.35, 379/70
• US Class Current: 379/215.01
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components

Abstract

An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a communication server that couples among networks of different types, and an interface module that couples to the communication server. The interface module may be hosted on a messaging server of a network. The interface module pulls various user information from the messaging server, including information relevant to at least the network that includes the messaging server. A cache couples to the communication server and to the interface module to hold information from the communication server and/or the user information pulled from messaging server. The interface module directs a message from the messaging server and/or the cache to at least one device on the networks using the user information.

Claims

1. A messaging communication server adapted for providing a streaming-media-based messaging system, the communication server comprising:

a voice mail application;

email messages; and

hidden messages, wherein the hidden messages are used to store data used by the one or more voice mail applications and wherein the hidden messages are not routinely accessible to a first user viewing email messages, wherein the stored data comprises information to determine the first user'"'"'s email mailbox location and an audio file, and the communication server is further adapted to;

receive a second phone call from a second user while the first user is on a first phone call;

in response to receiving the second phone call;

determine the first user'"'"'s email mailbox location from the stored data;

access the email mailbox; and

open and transfer the audio file; and

play the audio file via the voice mail application to the second user.

2. The communication server of claim 1, wherein the audio file is stored as one or more attachments to a particular hidden message.

3. The communication server of claim 1, wherein the voice mail application includes an application adapted to provide audible messages to the second user that connects with the communication server when leaving a voice mail.

4. The communication server of claim 1, wherein the data used by the voice mail application is provided to the communication server via an interface module and wherein the data used by the voice mail application is stored in a cache that is in communication with the server.

5. The communication server of claim 1, wherein the information to determine the first user'"'"'s email mailbox location comprises a fixed attribute that contains the first user'"'"'s email mailbox location, the first user'"'"'s email address, and phone number.